Neighbors - Central Neighborhood (the)
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
The facility is widely praised for its compassionate staff and effective communication, particularly in memory care and hospice settings. However, given the recent, serious report regarding unaddressed medical concerns, we strongly advise families to ask specifically about the facility's protocols for escalating patient pain complaints and how they ensure staff accountability.
Google Reviews
Google Reviews
16 reviews on Google“The Neighbors of Dunn County is generally praised for its compassionate, professional staff and home-like environment, with many families highlighting excellent communication and care for long-term and hospice residents. However, a recent, serious report of unaddressed medical issues and potential neglect raises concerns about the facility's responsiveness to patient pain and safety. Families should weigh the positive reports of staff dedication against the recent, alarming account of a resident suffering from undiagnosed injuries.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Home-like, clean environment
- Excellent communication with families
- Effective hospice and end-of-life care
Concerns
- Failure to address patient medical complaints and potential neglect
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that staff members are consistently available to listen to and act on specific medical concerns raised by residents?
- 2Given the recent health inspection findings, what specific steps or quality improvement initiatives has the facility implemented to address those areas of concern?
- 3I’ve read wonderful things about your end-of-life care; how do you balance that high level of support with the daily medical needs of residents who are not in hospice?
- 4Since the environment is described as very home-like, what kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 5When a resident reports a new or worsening medical symptom, what is your formal process for documenting, escalating, and communicating that update to the family?
- 6How do you maintain your high standard of family communication when a resident's health status changes unexpectedly?
Personalized based on this facility's data
Key Review Excerpts
“The Directors and the Staff that cared for my mother were amazing! They always made us feel welcome whenever we would visit or call, and Mom was comfortable, happy, and loved the people taking care of her.”
“The building has deferred maintenance, undoubtedly due to tight county budgets and payor mix. The care is excellent. Licensed staff are knowledgeable, experienced, and kind.”
“Long term staff were kind, considerate and respectful to my father. They tried all that they could to help him through therapy and when that didn’t work they transitioned well to hospice and were helpful to us along the way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
9
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 10 deficiencies across two surveys with no complaint-triggered issues, suggesting families haven't filed reports. The main concern areas are infection control, electrical safety, and care planning. All deficiencies have been corrected by the provider, with the most recent survey in June 2025 identifying multiple infection prevention issues that were subsequently addressed.
Jun 19, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 27, 2024Routine2
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Neighbors - Central Neighborhood (the)
government
Ownership & Management
Owners
County of Dunn
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit neighborsdc.org
Medicare data downloads
Original nursing home datasets
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