Nursing HomeMedicaid

Neighbors - Central Neighborhood (the)

Strong Medicare quality ratings; public reviewers often praise compassionate and professional nursing staff. Still worth an in-person visit.

2901 Forbes Ave, Menomonie, WI 54751|45 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 17 Google reviews

(715) 232-2661 Directions Website

Street View

Email Neighbors - Central Neighborhood (the) to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Neighbors - Central Neighborhood (the) has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and professional nursing staff and home-like, clean environment. Review the component ratings and current source records before deciding.

Google Reviews

17 public Google reviews available

The Neighbors of Dunn County is generally praised for its compassionate, professional staff and home-like environment, with many families highlighting excellent communication and care for long-term and hospice residents. However, a recent, serious report of unaddressed medical issues and potential neglect raises concerns about the facility's responsiveness to patient pain and safety. Families should weigh the positive reports of staff dedication against the recent, alarming account of a resident suffering from undiagnosed injuries.

Quality Themes

Tap a score for details

Strengths

Compassionate and professional nursing staff
Home-like, clean environment
Excellent communication with families
Effective hospice and end-of-life care

Concerns

Failure to address patient medical complaints and potential neglect

Rating Trends

Tap a year to see what changed

Distribution · 17 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With your high staffing rating, how do you ensure that staff members are consistently available to listen to and act on specific medical concerns raised by residents?
2Given the recent health inspection findings, what specific steps or quality improvement initiatives has the facility implemented to address those areas of concern?
3I’ve read wonderful things about your end-of-life care; how do you balance that high level of support with the daily medical needs of residents who are not in hospice?
4Since the environment is described as very home-like, what kind of daily activities or social programs are available to keep residents engaged and connected with one another?
5When a resident reports a new or worsening medical symptom, what is your formal process for documenting, escalating, and communicating that update to the family?
6How do you maintain your high standard of family communication when a resident's health status changes unexpectedly?

Personalized based on this facility's data

Key Review Excerpts

“The Directors and the Staff that cared for my mother were amazing! They always made us feel welcome whenever we would visit or call, and Mom was comfortable, happy, and loved the people taking care of her.”

Memory care family member · 2024★★★★☆

“The building has deferred maintenance, undoubtedly due to tight county budgets and payor mix. The care is excellent. Licensed staff are knowledgeable, experienced, and kind.”

Rehab patient's family · 2025★★★★☆

“Long term staff were kind, considerate and respectful to my father. They tried all that they could to help him through therapy and when that didn’t work they transitioned well to hospice and were helpful to us along the way.”

Long-term resident's family · 2024★★★★★

Source: 17 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.10hrs

Registered nurses for medical care

Total Nursing

4.30hrs

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility28.4%

Worse than Avg

Here

28.4%

14.1%

18.4%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.1%

Better than Avg

Here

15.1%

19.0%

24.6%

Residents needing more daily help over time

↓ Lower is better

This Facility23.3%

Worse than Avg

Here

23.3%

13.9%

16.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.7%

Worse than Avg

Here

22.7%

19.5%

16.9%

Residents with a long-term catheter

↓ Lower is better

This Facility5.5%

Worse than Avg

Here

5.5%

0.8%

2.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility68.4%

Worse than Avg

Here

68.4%

79.8%

82.2%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

82.0%

86.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.6%

Worse than Avg

Here

1.6%

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 5 · near WI avg (9.8)

This facility has 10 deficiencies across two surveys with no complaint-triggered issues, suggesting families haven't filed reports. The main concern areas are infection control, electrical safety, and care planning. All deficiencies have been corrected by the provider, with the most recent survey in June 2025 identifying multiple infection prevention issues that were subsequently addressed.

Jun 19, 2025Routine8 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 27, 2024Routine2 findings

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Neighbors - Central Neighborhood (the)

Organization Type

government

Ownership & Management

Owners

County of Dunn

Owner · Organization

100%

Key personnel

Hansen, JaneAdp of the SnfKorpela, KristinAdp of the SnfMccullough, KellyManaging Control - Governing BodyCounty of DunnManagerHansen, JaneManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(715) 232-2661

neighborsdc.org

2901 Forbes Ave

Menomonie, WI 54751

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

17 reviews from families & visitors

Official Website

Visit neighborsdc.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.