Neighbors - East Neighborhood (the)
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and excellent communication with families, particularly during rehab or hospice transitions. However, families should be vigilant regarding medical oversight and physical facility maintenance, as one reviewer reported a serious failure to address a patient's pain.
Google Reviews
Google Reviews
16 reviews on Google“Families can expect high-quality, compassionate clinical care and a professional staff that excels in rehabilitation and hospice transitions. While many reviewers praise the kindness of the nurses and CNAs, there are serious concerns regarding medical oversight and potential neglect, as well as noted deferred maintenance in the building.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Excellent communication with family members
- Effective rehabilitation and hospice support
- Clean and pleasant living environment
Concerns
- Potential for medical neglect or failure to address patient pain
- Deferred building maintenance
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that the care remains personalized for each of the 46 residents here?
- 2I noticed your team is very responsive to feedback; how do you incorporate family suggestions into the daily care plan?
- 3What specific steps does your nursing team take to manage medical emergencies or sudden changes in health during the night?
- 4Could you tell us more about the daily activities and social events organized to keep residents engaged with one another?
- 5How is the facility working to address the recent state inspection findings to ensure the highest standard of care moving forward?
- 6What does a typical mealtime look like for the residents, and how do you accommodate specific dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The care is excellent. Licensed staff are knowledgeable, experienced, and kind. CNAs are, too, and CNA staffing seems stable and consistent. The facility social worker was knowledgeable and experienced. She helped my family work through some unusual issues related to my father's care. Communication with family was excellent.”
“Long term staff were kind, considerate and respectful to my father. They tried all that they could to help him through therapy and when that didn’t work they transitioned well to hospice and were helpful to us along the way.”
“The Directors and the Staff that cared for my mother were amazing! They always made us feel welcome whenever we would visit or call, and Mom was comfortable, and happy, and loved the people taking care of her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
2
measures
4
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility has recurring infection control problems appearing across multiple surveys, with families filing complaints about accident hazards and abuse response procedures. Primary concern areas include infection prevention, safety supervision, and handling of abuse allegations. While all deficiencies show correction dates, the repeated infection control violations suggest ongoing challenges in this critical area that families should discuss during visits.
Jan 7, 2026Routine4
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Oct 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 26, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 30, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 3, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Neighbors - East Neighborhood (the)
government
Ownership & Management
Owners
County of Dunn
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit neighborsdc.org
Medicare data downloads
Original nursing home datasets
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