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Nursing HomeMedicaid

Nazareth Living Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1475 Raynolds St., Austin Terrace · El Paso, TX 79903108 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 279 Google reviews

5
4
3
2
1
Nazareth Living Care Center Nursing Home in El Paso, TX — Street View
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What this means for your family

This facility offers excellent physical therapy and a very clean, modern environment that many families find comforting. However, you must perform due diligence regarding medical equipment maintenance and nursing responsiveness, as there have been documented instances of equipment failure and inadequate supervision during patient falls.

Google Reviews

Google Reviews

279 reviews on Google
Nazareth Living Care Center is highly regarded by many families for its professional rehabilitation services and a clean, modern facility. While many reviewers praise the attentive nursing and therapy teams, there are serious, critical reports regarding medical equipment maintenance and instances of patient neglect. Families should prioritize verifying recent staffing levels and equipment safety protocols due to these specific high-severity concerns.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Excellent rehabilitation and physical therapy services
  • Clean and well-maintained modern facility
  • Friendly and professional administrative and admissions staff
  • Engaging activities programs for residents

Concerns

  • Critical medical equipment maintenance issues (e.g., oxygen concentrator)
  • Reports of patient neglect and lack of supervision during falls (mentioned by 3 reviewers)
  • Inconsistent food quality and dietary management (mentioned by 3 reviewers)
  • Communication gaps regarding medical appointments and staff responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(87)4.72025(103)4.62026(37)

Distribution · 227 analyzed

5
206
4
7
3
1
2
1
1
12
48 reviews posted between Dec 10, 2024Dec 13, 2024 · 48 were 5-star
41 reviews posted between Oct 24, 2025Oct 25, 2025 · 40 were 5-star
30 reviews posted between Nov 10, 2025Nov 15, 2025 · 30 were 5-star

How They Respond to Reviews

50%response rate
Good

The owner provides highly personalized and warm responses to positive reviews, often mirroring specific details mentioned by the reviewer. For negative reviews, the owner maintains a professional, non-defensive tone and provides actionable steps for resolution.

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and physical therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
  • 2Since the facility looks so clean and modern, how does your team manage the regular maintenance of essential medical equipment like oxygen concentrators?
  • 3What specific protocols do you have in place to ensure residents are closely supervised and to prevent falls during the night or during busy periods?
  • 4How does the nursing staff ensure that families are kept fully informed about upcoming medical appointments and changes in a resident's care plan?
  • 5We noticed the administration team is very responsive to feedback; how do you use resident and family input to improve the quality of the dining services?
  • 6Could you describe some of the most engaging social activities or group programs currently available for residents to participate in?

Personalized based on this facility's data


Key Review Excerpts

I have returned to Nazareth time and time again. staff and therapy is delightful and helpful. i am fortunate to have come and get to experience there newly opened skilled wing.

Long-term resident's family · 2026★★★★★

Within 4 hours of being at the facility, we were en route back to the hospital for respiratory failure. Oxygen concentrator they provided was last serviced October of 2019 and was only producing purity of 75 % far below what’s considered medical grade.

Rehab patient's family · 2026☆☆☆☆

My grandmother went in for 'rehabilitation' to help with her oxygen levels etc. She was fine when she first went in, she can't move on her own she has dementia as well. My mother had to be doing the nurses job. My grandmother would be dirty for hours and without water.

Memory care family member · 2024☆☆☆☆
Source: 279 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
28%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
El paso
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
TX
9.4%
El paso
14.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
19.4%
TX
14.2%
El paso
17.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
El paso
94.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
El paso
94.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility7.9%
Worse than Avg
Here
7.9%
US
5.3%
TX
3.2%
El paso
4.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
El paso
81.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
TX
89.2%
El paso
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
TX
1.5%
El paso
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
Well above state avg (9.1)
21 complaint-triggered

Families have filed complaint reports, with 21 complaint-triggered deficiencies across surveys. The most recurring problems involve medication management, medical records handling, and food service quality. Several recent complaint issues from early 2026 remain uncorrected, including problems with respiratory care, medication services, and bathroom safety systems. Most other deficiencies have been corrected, but the pattern of repeated issues in key care areas warrants careful evaluation during any visit.

Jan 28, 2026Complaint
6
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 18, 2025Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 25, 2024Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 31, 2024Routine
41
0577Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0224Potential for harm · PatternCorrected

Egress Deficiencies

Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 9, 2024Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Sep 29, 2023Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

El Paso County Hospital District

Organization Type

for profit

Management Company

NAZARETH MGR HOLDCO LLC

Administrator

CLARK K YOQUELET

Chain Affiliation

Chain Name

Paradigm Healthcare

Chain Size

18 facilities nationwide

Chain avg rating: 2.1/5 · Rank 3 of 15

Ownership & Management

Owners

El Paso County Hospital District

Owner · Organization

100%

Key personnel

Yanez, CarlosW-2 Managing EmployeeCintron, RobertOfficer / DirectorNazareth Mgr Holdco LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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