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Nursing HomeMedicaid

Mountain Villa Nursing Home

Strong Medicare quality ratings; families often praise compassionate and loving nursing staff. Still worth an in-person visit.

2729 Porter Ave, Military Heights · El Paso, TX 7993048 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 18 Google reviews

5
4
3
2
1
Mountain Villa Nursing Home Nursing Home in El Paso, TX — Street View
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What this means for your family

While some families report excellent long-term care and compassionate staff, there are deeply concerning reports of medical neglect and unresponsiveness to residents in distress. If you choose this facility, you must implement frequent, unannounced visits to personally verify that hygiene standards are met and that your loved one is being adequately supervised.

Google Reviews

Google Reviews

18 reviews on Google
Families should exercise extreme caution, as several reviewers report distressing incidents of medical neglect, residents in pain, and unaddressed cries for help. While some long-term residents' families praise the compassionate staff and homey atmosphere, there are recurring reports of poor facility hygiene and inadequate supervision of residents.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean1.0ActivitiesN/AMeds1.0MemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and loving nursing staff
  • Homey atmosphere in certain settings
  • Effective management of chronic conditions like blood sugar

Concerns

  • Unresponsive staff to residents in distress (mentioned by 3 reviewers)
  • Poor facility odor and cleanliness (mentioned by 2 reviewers)
  • Inadequate supervision of residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(1)'21(3)'23(3)'25(2)'26(1)

Distribution · 18 analyzed

5
9
4
2
3
1
2
0
1
6

How They Respond to Reviews

6%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of loving care is maintained during every shift?
  • 2What specific protocols do you have in place to ensure residents receive immediate attention if they are in distress or need urgent assistance?
  • 3Could you walk us through your daily cleaning and maintenance schedule to ensure the facility stays fresh and comfortable for all residents?
  • 4With the focus on managing chronic conditions like blood sugar, how do you track and communicate medication changes or adjustments to the family?
  • 5What kind of daily activities or social outings do you organize to help residents stay engaged and enjoy the homey atmosphere of the villa?
  • 6How do you monitor resident safety and supervision throughout the day and night to ensure everyone is well-looked after?

Personalized based on this facility's data


Key Review Excerpts

My sister has been ay Mtn Villa for 2 years. She has received excellent care from the team. Hey blood sugar is well controlled and she is content being there.

Long-term resident's family · 2022★★★★★

I am so glad my friend found a place here at Mountain Villa to spend his last months in. It has a very homey atmosphere, is in a nice location next to the Franklins, is clean, well-staffed with professionals who are remarkably responsive to the various needs of their clients.

End-of-life care family member · 2021★★★★★

This is a terrible place to take your elders, my grandmother was there 3 years ago and till this day I am sure they haven’t changed at all, when I would go visit there were always elders in pain screaming or dragging on the floor

Former resident's family · 2025☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
42%
Registered nurses for medical care
Total Nursing
3.55hrs
87%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
14.4%
TX
16.1%
El paso
14.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
15.3%
TX
14.9%
El paso
14.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.5%
TX
18.4%
El paso
13.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.4%
TX
9.4%
El paso
14.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
19.4%
TX
14.2%
El paso
17.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.3%
Worse than Avg
Here
91.3%
US
95.5%
TX
98.0%
El paso
94.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Mixed vs Avgs
Here
88.3%
US
81.8%
TX
89.2%
El paso
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
TX
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (9.1)
2 complaint-triggered

Mountain Villa has recurring issues with care planning appearing across multiple surveys from 2023 to 2025, suggesting persistent problems developing proper resident care plans. The facility also shows repeated deficiencies in medication management, fire safety systems, and food service. Families have filed complaints that triggered inspections, including concerns about abuse prevention policies and care planning. While all violations show correction dates, the pattern of recurring deficiencies in core care areas warrants careful consideration during any visit.

Dec 4, 2025Routine
27
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0364Potential for harm · PatternCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 20, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 18, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 12, 2024Routine
13
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0751Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Aug 9, 2023Routine
10
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

J Squared, INC

Organization Type

for profit

Management Company

WEST TEXAS VALENS, LLC

Administrator

DONOVAN RIVERA

Ownership & Management

Owners

Maharlika Resources, INC

Owner · Organization

Rivera, Donovan

Owner

Key personnel

Rivera, DonovanW-2 Managing EmployeeMaharlika Resources, INCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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