Hogar Esperanza
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, family-like environment with highly communicative management. While there was a period of significant dissatisfaction in 2022, recent reviews suggest a strong upward trend in morale and care quality. You may want to inquire about their current activities programming to ensure it meets your loved one's social needs.
Google Reviews
Google Reviews
39 reviews on Google“Hogar Esperanza (Simpatico Cielo Vista) is highly regarded by families for its compassionate, attentive staff and welcoming atmosphere. While most reviewers praise the facility's cleanliness and the professionalism of the management, there have been historical concerns regarding understaffing and the need for a more consistent activities director.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional management
- Clean and well-maintained facility
- Strong communication with resident families
Concerns
- Need for improved activities programming
- Historical issues with understaffing and supplies
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the management team is known for being so professional and communicative, how do you typically keep families updated on their loved one's day-to-day well-being?
- 2With such a small and intimate community of seven residents, how do you tailor the daily activity schedule to make sure everyone stays engaged and social?
- 3We've heard wonderful things about the compassion of your nursing staff; could you tell us more about how they handle medical needs or emergencies during the overnight hours?
- 4The facility looks incredibly clean and well-maintained; what is your routine for ensuring the common areas and resident rooms stay in top shape?
- 5Are there plans to expand the variety of social events or outings for the residents in the coming months?
- 6How do you ensure that the staff always has the necessary supplies and resources on hand to provide the high level of care the residents deserve?
Personalized based on this facility's data
Key Review Excerpts
“I meet Rosa Lara on the day I walked in. She was so sweet and super helpful. I couldn't have done this without her. She explained everything to me. From the beginning to the end.”
“The atmosphere at Simpatico Cielo Vista has undergone a complete change for the better ever since Ricky took over as the new director. With his leadership and very spirited attitude, I have witnessed his staff members appear to have better morale”
“The facility is well known for its beautiful building and manicured landscape on the outside. But on the inside is filled with many loving, caring and respectful employees, who care for my mother every day.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Hogar Esperanza on July 1, 2022, identified several violations related to health screening protocols and life safety standards, including maintenance of heating/cooling systems and fire extinguisher compliance. While several issues were noted, there are currently no active enforcement actions listed against the facility.
Jul 1, 2022Routine
Health Code (1 violations) | Life Safety Code (4 violations)
The facility failed to maintain electrical, heating, and cooling systems so they worked safely.
The facility failed to screen all residents, staff, and people who come to the facility.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to comply with the licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Rosa Arellano
for profit
ROSA A ARELLANO
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit simpaticoelpaso.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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