Nature Trail Health and Rehab
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Nature Trail Health and Rehab is frequently praised for its compassionate staff and clean environment, making it a strong contender for those prioritizing a warm atmosphere. However, families should be aware of recurring reports regarding lost personal items and occasional staffing shortages; we recommend labeling all personal belongings clearly and asking management about their current staffing ratios.
Google Reviews
Google Reviews
58 reviews on Google“Nature Trail Health and Rehab receives high praise for its compassionate, attentive nursing staff and clean environment, with many families noting that their loved ones felt well-cared for. However, there are recurring reports of significant operational issues, specifically regarding understaffing, the loss of personal belongings, and occasional errors in medication management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained facility
- Compassionate and helpful leadership
- Effective rehabilitation services
Concerns
- Short staffing leading to delayed care (mentioned by 3 reviewers)
- Loss or misplacement of personal belongings and clothing (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve daily operations?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 3What systems do you have in place to ensure accuracy and safety when managing and administering medications for residents?
- 4We understand that keeping track of personal belongings can be a challenge in a facility this size; what is your process for labeling and securing a resident's clothing and personal items?
- 5With 74 residents, how do you ensure that the rehabilitation and nursing team maintains a consistent level of personalized attention for each individual?
- 6Could you walk us through a typical afternoon here, and how you encourage residents to participate in social activities to keep them engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff is professional, as well as available even in the early a.m. hours. Our family was very blessed to have found such a fine home for mother.”
“Susie the director is the best director I have come across in a long time. I have seen plenty being in the medical field myself! She will even get on the floor to help staff!”
“My only real issue with Nature Trail is that they lose and misplace a lot of the stuff that I sent in for my mom (as well as my dad when he was in there recently too.)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 8 deficiencies, raising concerns about resident protection and care quality. The facility struggles with recurring issues in care planning, medication management, and daily living assistance, with problems persisting across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in essential care areas suggests ongoing operational challenges.
Dec 8, 2025Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 30, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 4, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 16, 2023Routine13
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 10, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 8, 2025
$28,620
Payment Denial
Feb 4, 2025
10-day denial
Ownership & Operations
Who Operates This Facility
Nature Trail Health and Rehab
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 3 of 13 (Best)
Ownership & Management
Owners
Crest Illinois Holdco II LLC
Owner · Organization
Crest II Tbd Holdco
Owner (parent company) · Organization
Singer, Meir
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit naturetrailhrc.com
Medicare data downloads
Original nursing home datasets
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