Axiom Healthcare of Mount Vernon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (37 vs median 11.0)
- High staff turnover (67%)
- High RN turnover (60%)
Bottom 25% in IL · Below recommended RN staffing · Worst in AXIOM HEALTHCARE chain · $254,604 in fines · Special Focus Facility (CMS)
What this means for your family
While the facility offers a clean environment and active social programming, the recurring reports of inadequate staffing and poor administrative responsiveness are significant red flags. We strongly recommend visiting during evening or weekend hours to observe staff-to-resident ratios firsthand before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Reviews for Axiom Healthcare of Mount Vernon are polarized, with some residents praising the social activities and dining experience, while others report severe concerns regarding staffing levels and administrative oversight. Several reviewers expressed significant dissatisfaction with the quality of care, specifically noting issues with night shift responsiveness and a lack of adequate support for high-needs patients.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities
- Clean facility environment
- Friendly staff interactions reported by some residents
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Poor administrative and nursing management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 65 residents in the facility, how does your leadership team ensure consistent communication with families regarding daily care updates?
- 2I noticed the facility has a strong reputation for social activities; could you walk me through a typical week of engagement programs for residents?
- 3Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with their personal care needs throughout the day and night?
- 4How does your management team actively monitor and improve the quality of care to address the recent feedback regarding nursing oversight?
- 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
- 6What steps is the administration taking to improve the consistency and quality of staff interactions to ensure all residents feel well-supported?
Personalized based on this facility's data
Key Review Excerpts
“The people are fantastic and I have very good friends. I go to all the activities. That keeps me busy. Having dinner together with other residents is helpful because I really miss my friends from home”
“So much confusion there. I really don't think they have enough staff to handle patients who need more care. Very clean though”
“This is one of the worst places to put your loved one. I literally had to get state involved because these people wouldn't do their job nor help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints against this facility, triggering 46% of its 76 federal violations across 12 surveys, with one recent staffing issue still uncorrected. The most persistent problems involve nursing staffing shortages, medication management errors, and meal service/nutrition issues that recur across multiple years. While most deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges families should carefully consider.
Apr 7, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 18, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 2, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Mar 25, 2025Complaint20
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies
Provide or arrange emergency care by a doctor 24 hours a day.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 19, 2024Routine22
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 5, 2024Complaint2
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Federal Penalties
Payment Denial
Dec 18, 2025
21-day denial
Fine
Dec 18, 2025
$81,680
Fine
Dec 19, 2024
$226,026
Payment Denial
Dec 19, 2024
126-day denial
Payment Denial
May 15, 2024
13-day denial
Fine
Jan 5, 2024
$8,824
Fine
Jan 5, 2024
$8,824
Payment Denial
Nov 21, 2023
10-day denial
Fine
Nov 21, 2023
$7,446
Fine
Nov 21, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Axiom Healthcare of Mount Vernon
for profit
Chain Affiliation
Axiom Healthcare
7 facilities nationwide
Chain avg rating: 1.3/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Hoffman, Joshua
Owner (parent company)
Dauber, Eliana
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit axiom-care.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Axiom Gardens of Mount Vernon
1.4 miNursing Home · Mount Vernon, IL
Nature Trail Health and Rehab
1.6 miNursing Home · Mount Vernon, IL
Mount Vernon Countryside Manor
1.7 miNursing Home · Mount Vernon, IL