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Nursing HomeMedicaid

National City Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

220 East 24th Street, National City, CA 9195098 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 120 Google reviews

5
4
3
2
1
National City Post Acute Nursing Home in National City, CA — Street View
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What this means for your family

This facility offers exceptional rehabilitation therapy and a very kind nursing staff that many residents view as family. However, families should be prepared to supplement meals from home due to frequent complaints about food quality, and you should closely monitor call-light responsiveness and facility cleanliness during your loved one's stay.

Google Reviews

Google Reviews

120 reviews on Google
Families considering National City Post Acute (Windsor Gardens) will find a facility highly praised for its compassionate nursing and physical therapy teams, which many reviewers describe as feeling like family. However, there are significant, recurring complaints regarding poor food quality and inconsistent communication from management. While many residents enjoy the active social calendar, some families have reported serious concerns regarding cleanliness and responsiveness to call lights.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean5.0Activities9.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective and motivating rehabilitation/therapy team
  • Engaging activities and social outings
  • Friendly and welcoming administration

Concerns

  • Poor food quality and nutritional satisfaction (mentioned by 8 reviewers)
  • Slow response times to call lights/patient needs (mentioned by 4 reviewers)
  • Difficulties with facility communication and phone responsiveness (mentioned by 4 reviewers)
  • Issues with facility cleanliness and odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(8)'21(5)'23(23)'25(16)'26(63)

Distribution · 134 analyzed

5
99
4
7
3
3
2
2
1
23
13 reviews posted between Mar 17, 2026Mar 19, 2026 · 13 were 5-star
11 reviews posted between Mar 16, 2023Mar 17, 2023 · 11 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I've heard wonderful things about your therapy team's ability to motivate residents; could you tell me more about how the rehab program works here?
  • 2What kind of social outings or group activities do you have planned to keep residents engaged with one another?
  • 3How does the facility ensure that call lights are answered promptly, especially during the night shifts?
  • 4Could you describe the dining experience and how you work to ensure meals are both nutritious and enjoyable for everyone?
  • 5What is the best way for our family to stay in regular contact with the nursing staff and administration regarding updates on our loved one?
  • 6How does the facility manage cleanliness and air quality in the resident rooms to ensure a comfortable environment?

Personalized based on this facility's data


Key Review Excerpts

Since my dad was discharged he wishes he could go back. He misses how nice everyone is

Rehab patient's family · 2026★★★★★

The staff truly felt like family—whenever I needed help, they were always there for me. I especially want to thank Salve, who helped me more than she probably realizes.

Rehab patient · 2026★★★★★

The staff, though some are personally nice enough, do not readily respond to call buttons. A one to three hour wait is not uncommon.

Rehab patient · 2025☆☆☆☆
Source: 120 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
82%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
CA
13.7%
San diego
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
CA
7.0%
San diego
9.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.8%
Mixed vs Avgs
Here
11.8%
US
19.4%
CA
10.7%
San diego
11.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
CA
10.4%
San diego
7.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San diego
99.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.5%
CA
11.7%
San diego
10.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
CA
94.2%
San diego
96.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.7%
Mixed vs Avgs
Here
95.7%
US
79.8%
CA
93.2%
San diego
96.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CA
1.5%
San diego
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
1penalties
Above state avg (15.4)
12 complaint-triggered
$15,652 in fines

Families have filed multiple complaints triggering recent inspections, with two significant deficiencies in July 2025 still lacking correction plans for appropriate care and adequate nursing staffing. The facility shows persistent problems across care planning and assessment, medication management, and safety hazards, with issues recurring throughout the review period despite reported corrections.

Mar 16, 2026Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Dec 19, 2025Routine
22
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

Dec 11, 2025Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 2, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 13, 2025Complaint
3
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Apr 14, 2025Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Federal Penalties

Fine

Aug 22, 2024

$15,652

Ownership & Operations

Who Operates This Facility

Owner / Operator

National City Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Windsor

Chain Size

23 facilities nationwide

Chain avg rating: 2.3/5 · Rank 4 of 19

Ownership & Management

Owners

Antelope Holdings II, LLC

Owner · Organization

50%

Antelope Holdings III, LLC

Owner · Organization

50%

9560 Pico LLC

Owner (parent company) · Organization

Pico Ar LLC

Owner (parent company) · Organization

Robin, Aaron

Owner (parent company)

Tress, Avrohom

Owner (parent company)

Key personnel

Robin, AaronOfficer / DirectorTress, AvrohomOfficer / DirectorRobin, AaronOfficer / DirectorTress, AvrohomOfficer / DirectorNewgen Administrative Services, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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