National City Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 120 Google reviews

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What this means for your family
This facility offers exceptional rehabilitation therapy and a very kind nursing staff that many residents view as family. However, families should be prepared to supplement meals from home due to frequent complaints about food quality, and you should closely monitor call-light responsiveness and facility cleanliness during your loved one's stay.
Google Reviews
Google Reviews
120 reviews on Google“Families considering National City Post Acute (Windsor Gardens) will find a facility highly praised for its compassionate nursing and physical therapy teams, which many reviewers describe as feeling like family. However, there are significant, recurring complaints regarding poor food quality and inconsistent communication from management. While many residents enjoy the active social calendar, some families have reported serious concerns regarding cleanliness and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and motivating rehabilitation/therapy team
- Engaging activities and social outings
- Friendly and welcoming administration
Concerns
- Poor food quality and nutritional satisfaction (mentioned by 8 reviewers)
- Slow response times to call lights/patient needs (mentioned by 4 reviewers)
- Difficulties with facility communication and phone responsiveness (mentioned by 4 reviewers)
- Issues with facility cleanliness and odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I've heard wonderful things about your therapy team's ability to motivate residents; could you tell me more about how the rehab program works here?
- 2What kind of social outings or group activities do you have planned to keep residents engaged with one another?
- 3How does the facility ensure that call lights are answered promptly, especially during the night shifts?
- 4Could you describe the dining experience and how you work to ensure meals are both nutritious and enjoyable for everyone?
- 5What is the best way for our family to stay in regular contact with the nursing staff and administration regarding updates on our loved one?
- 6How does the facility manage cleanliness and air quality in the resident rooms to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“Since my dad was discharged he wishes he could go back. He misses how nice everyone is”
“The staff truly felt like family—whenever I needed help, they were always there for me. I especially want to thank Salve, who helped me more than she probably realizes.”
“The staff, though some are personally nice enough, do not readily respond to call buttons. A one to three hour wait is not uncommon.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering recent inspections, with two significant deficiencies in July 2025 still lacking correction plans for appropriate care and adequate nursing staffing. The facility shows persistent problems across care planning and assessment, medication management, and safety hazards, with issues recurring throughout the review period despite reported corrections.
Mar 16, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 19, 2025Routine22
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Dec 11, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 13, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Aug 22, 2024
$15,652
Ownership & Operations
Who Operates This Facility
National City Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 19
Ownership & Management
Owners
Antelope Holdings II, LLC
Owner · Organization
Antelope Holdings III, LLC
Owner · Organization
9560 Pico LLC
Owner (parent company) · Organization
Pico Ar LLC
Owner (parent company) · Organization
Robin, Aaron
Owner (parent company)
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit windsorgardenssandiego.com
Medicare data downloads
Original nursing home datasets
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