Natchitoches Nursing and Rehabilitation Center, Ll
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
Watch Natchitoches Nursing and Rehabilitation Center, Ll
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (73%)
Bottom 25% in LA · Critically understaffed (RN) · Very high staff turnover · Worst in NORBERT BENNETT & DONALD DENZ chain · $616,611 in fines
What this means for your family
The facility is widely praised for its cleanliness and friendly staff, making it a comfortable environment for many residents. However, because some visitors have reported delays in staff responding to patient calls, we recommend asking specifically about staffing ratios during evening and weekend shifts to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
51 reviews on Google“Natchitoches Nursing and Rehabilitation Center receives frequent praise for its clean environment and friendly, professional staff. However, some visitors have raised concerns regarding responsiveness to patient needs, specifically noting delays in assistance for residents requiring physical help.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and professional nursing staff
- Effective rehabilitation therapy services
Concerns
- Slow response times to patient calls for assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families mention how clean and well-maintained the facility is; what specific cleaning protocols do you have in place for the resident rooms?
- 2With the recent health inspections, what specific steps is the center taking to address and resolve the identified deficiencies?
- 3How does the nursing team manage call lights to ensure that residents receive timely assistance when they need help?
- 4Since some people have praised the rehab services here, could you tell me more about how the therapy team works with residents to meet their mobility goals?
- 5What is the process for handling a medical emergency during the overnight hours when fewer staff members are on site?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“She was very happy with the treatments she received from the therapist as well as the nursing staff.”
“The Aides and Nurses there take excellent care of my grandfather.”
“Nice atmosphere clean, courteous staff, residents appears happy and satisfied with services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of family complaints driving the majority of deficiencies (56 out of 83 total), indicating ongoing resident care issues that prompted families to file reports with regulators. Problems repeatedly occur in care planning, daily living assistance, and resident rights, with these same issues appearing across multiple surveys despite corrections. While all deficiencies show correction dates, the persistent recurrence of similar problems in core care areas suggests systemic challenges in maintaining consistent quality care standards.
Mar 25, 2026Routine7
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 25, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 24, 2026Complaint3
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 14, 2026Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 12, 2025Routine4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Mar 12, 2025
$212,875
Fine
Oct 25, 2024
$235,974
Fine
May 24, 2024
$69,521
Fine
Jan 11, 2024
$98,241
Ownership & Operations
Who Operates This Facility
Natchitoches Nursing and Rehabilitation Center, Ll
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 14 of 29 (Worst)
Ownership & Management
Owners
D & N LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donald T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit nrmchospital.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.