Natchitoches Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $123,305 in fines · Very few deficiencies
What this means for your family
The facility is highly recommended for its physical therapy services and clean environment. However, given reports of the staff being overworked, we advise families to ask management about current staffing ratios and how they ensure consistent care during busy periods.
Google Reviews
Google Reviews
14 reviews on Google“Natchitoches Community Care Center receives high praise for its physical therapy department and general cleanliness, with several reviewers noting a welcoming environment. However, concerns regarding staffing levels and potential burnout among employees have been raised, suggesting that consistent care quality may be impacted by workload issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical therapy staff
- Clean and well-maintained facility
- Professional and attentive care team
Concerns
- Understaffed and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those services into the daily routine for residents who need extra support?
- 2I noticed the facility has a 4-star staffing rating, but I wanted to understand how you manage workload to ensure that every resident receives consistent, attentive care throughout the day.
- 3With the recent focus on maintaining a clean and well-kept environment, what specific steps are taken to ensure that level of upkeep remains a priority for the residents' living areas?
- 4I see that the facility has addressed some recent state health inspections; could you walk me through the specific improvements you have implemented to raise the quality of care in those areas?
- 5What does a typical daily activity schedule look like to keep residents engaged and connected with the community?
- 6How does your nursing team coordinate with local medical providers to manage emergency situations or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“Absolutely wonderful physical therapy staff. I would highly recommend them to anyone who might need their service. Wonderful place and terrific staff.”
“Very nice and clean facility.”
“Overworked staff Barry shorthanded could be a lot better”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 11 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve care planning and quality standards, resident rights violations, and medication management. Recent complaints in 2025 suggest ongoing issues with infection control and quality of care, though the facility has provided correction dates for all cited deficiencies.
May 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2025Complaint1
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Dec 30, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nov 7, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 29, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jul 18, 2024Routine8
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 18, 2024
$123,305
Ownership & Operations
Who Operates This Facility
Natchitoches Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 11 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit natchitochesccc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.