Courtyard of Natchitoches
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (21 vs median 7)
Below average in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
The Courtyard of Natchitoches is frequently praised for its cleanliness and professional staff, making it a comfortable environment for many residents. However, because some visitors have reported delays in staff responding to patient calls for assistance, we recommend observing the facility during off-peak hours and asking management about their staffing ratios.
Google Reviews
Google Reviews
51 reviews on Google“The Courtyard of Natchitoches receives frequent praise for its clean environment and friendly, professional staff. However, some visitors have raised concerns regarding responsiveness to patient needs, specifically noting delays in assistance for residents requiring help. Families should weigh the generally positive atmosphere against these reports of potential staffing gaps.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional staff
- Effective rehabilitation therapy
- Welcoming atmosphere for visitors
Concerns
- Slow response times for patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing, what measures are in place to ensure that resident call lights are answered promptly and consistently throughout the day?
- 2With your strong reputation for rehabilitation therapy, how do you integrate those services into the daily routines of long-term residents?
- 3I noticed the facility has had a higher number of state health citations recently; what specific improvements or changes in protocol have you implemented to address those findings?
- 4Since many families highlight your welcoming atmosphere, what kind of social activities or events are planned to keep residents engaged and connected with each other?
- 5How does your nursing team coordinate with local medical providers to manage complex health needs or potential emergencies for residents?
- 6How do you maintain the high standard of cleanliness and maintenance that visitors frequently praise, even when the facility is at its 112-resident capacity?
Personalized based on this facility's data
Key Review Excerpts
“She was very happy with the treatments she received from the therapist as well as the nursing staff. On my visit however, I overheard another patient there (with late stage cancer) calling several times for help to get up.”
“The staff checked on mom a while I was there. Even housekeeping looks up from housecleaning to say smile. Momahappy We are all happy”
“Nice atmosphere clean, courteous staff, residents appears happy and satisfied with services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 17 of 46 total deficiencies, with recent issues remaining uncorrected including vaccination policies and medication self-administration. Recurring problems span resident rights violations, medication management errors, and quality of care concerns including nutrition, safety hazards, and abuse protection failures across multiple years, indicating persistent operational challenges.
Jan 7, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jan 7, 2026Complaint3
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 17, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Courtyard of Natchitoches
government
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit nrmchospital.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.