Myerstown Nursing and Rehab LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in PA · Meets national RN staffing standard · No penalties on record
What this means for your family
While the physical therapy team is frequently praised, the facility is currently experiencing a high volume of negative reports regarding staffing levels and basic hygiene. Before choosing this facility, we strongly recommend asking for a tour of the specific unit your loved one will occupy and inquiring about the current nurse-to-patient ratio during evening and weekend shifts.
Google Reviews
Google Reviews
42 reviews on Google“Myerstown Nursing and Rehab LLC receives highly polarized feedback, with recent reviews highlighting a significant divide between positive experiences and reports of severe neglect. While some visitors praise the facility's cleanliness and friendly staff, numerous families report chronic understaffing, poor hygiene, and unprofessional behavior from nursing staff. Potential families should be aware of consistent complaints regarding slow call-light response times and a lack of compassionate care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful front desk staff
- Professional physical therapy team
- Clean and well-maintained common areas
- Easy navigation for visitors
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 8 reviewers)
- Unsanitary room conditions and poor facility cleanliness (mentioned by 7 reviewers)
- Unprofessional, rude, or dismissive behavior by nursing staff (mentioned by 7 reviewers)
- Poor quality or cold food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 152 residents; how do you ensure that each resident receives personalized attention and timely responses when they need assistance?
- 2Could you walk me through your current protocols for maintaining room cleanliness and sanitation, and how often are deep-cleaning schedules reviewed?
- 3Given that your physical therapy team is highly regarded, how do they coordinate with the nursing staff to ensure a consistent level of care throughout the day?
- 4What steps is the leadership team taking to improve staff communication and ensure that interactions with residents and families remain professional and supportive?
- 5I see that you actively respond to feedback online; how do you utilize that family input to make tangible improvements to the dining experience and food quality?
- 6How does your nursing team manage medication administration, and what oversight is in place to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“The call button had an average response time of 40 minutes. When we tried to take pictures of the mess that she was left in, staff grabbed our phones and attempted to delete the pictures like they were just trying to cover thing us”
“It is dirty, understaffed, the nurses are busy on their electronic devices while the call lights continue to sound for extended periods of time without being answered. The smell of urine greets you as you exit the elevator to the unit.”
“Therapy staff were friendly and professional. The ONLY redeeming quality about this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about medication management and environmental safety issues at this facility, with repeated deficiencies across surveys. The most frequent problems involve fire safety systems, medication services, and environmental conditions affecting residents' comfort and safety. While the facility has provided correction dates for all violations, the recurring nature of medication management problems and ongoing safety issues warrant careful consideration during any visit.
Apr 3, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 19, 2026Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 24, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 23, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 12, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Myerstown Nursing and Rehab LLC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit myerstownnursing.com
Medicare data downloads
Original nursing home datasets
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