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Assisted Living

Mukilteo Memory Care

Families consistently rate this highly — reviewers highlight highly compassionate and dedicated management team. Schedule a visit to confirm the fit.

4686 Pointes Dr, Mukilteo, WA 9827564 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 44 Google reviews

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Mukilteo Memory Care Assisted Living in Mukilteo, WA — Street View
Street View

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What this means for your family

Mukilteo Memory Care is highly recommended by most families for its clean environment and dedicated management team, particularly Sarah Martin. However, because a few families have reported serious concerns regarding care standards and communication, we advise you to ask for a detailed care plan and specific protocols for how they handle resident belongings and family updates during your tour.

Google Reviews

Google Reviews

44 reviews on Google
Mukilteo Memory Care is highly regarded by many families for its compassionate, professional staff and clean, welcoming environment. While most reviewers praise the facility's management and the personalized care provided to residents, a small minority of families have reported significant concerns regarding inconsistent care standards, communication issues, and the handling of personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities9.0MedsN/AMemory8.0Comms7.0ValueN/A

Strengths

  • Highly compassionate and dedicated management team
  • Clean and well-maintained facility
  • Engaging and cognitively stimulating activities
  • Strong communication with family members

Concerns

  • Inconsistent quality of care and lack of dignity (mentioned by 3 reviewers)
  • Poor communication with family members (mentioned by 2 reviewers)
  • Issues with laundry and personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'17(1)3.05.0'21(5)4.04.0'23(3)5.05.0'25(4)5.0'26(12)

Distribution · 48 analyzed

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How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care plans?
  • 2What specific protocols do you have in place to ensure that residents' personal belongings and laundry are tracked and handled with care?
  • 3Could you walk me through how your staff ensures that every resident receives consistent, dignified support throughout their daily routine?
  • 4Since engaging activities are a highlight here, what does a typical afternoon look like for a resident who enjoys cognitive stimulation?
  • 5How do you maintain clear and proactive communication with families regarding changes in a resident's health or care needs?
  • 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local medical professionals?

Personalized based on this facility's data


Key Review Excerpts

Sarah Martin went beyond any reasonable call of duty to help us make my mom’s cross country transfer into Mukilteo Memory care as painless as possible. Since being welcomed to her new home, she has been eating better and looks visibly healthier.

Memory care family member · 2022★★★★★

My wife came to Mukilteo Memory Care in May 2022 and I t has been a blessing for her and for me. She is safe and very well cared for. I can say unequivocally that MMC is the best run facility I have ever encountered.

Long-term resident's family · 2024★★★★★

The activity director, Jasmine, is great and the activities are cognitively challenging enough that my mom’s ability to problem solve and her ability to socialize is improving.

Memory care family member · 2020★★★★★
Source: 44 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

13total
51deficiencies
Mar 24, 2026Fire
CleanReport

The document states that all violations noted during previous related inspections have been corrected. Approval status is listed as Approved.

May 27, 2025Investigation

Follow-up inspection on 07/02/2025 confirmed this deficiency was corrected.

Coordination of health care servicesWAC 388-78A-2350-7-bCorrected Jun 27, 2025

The facility failed to ensure a resident received ordered mobile X-ray imaging in a timely manner after a fall, resulting in a 5-day delay in diagnosing a pelvic fracture.

Mar 17, 2025Investigation

A follow-up inspection on 05/15/2025 found these deficiencies were corrected. Complaint ID 164723.

Reporting significant change in a resident's conditionWAC 388-78A-2640

Facility failed to notify the resident's representative, physician, and Wellness Director when a resident experienced a significant change in condition following a fall and pain.

Policies and proceduresWAC 388-78A-2600

Facility failed to implement emergency procedures when a resident experienced a fall, subsequent pain, and difficulty ambulating, delaying medical evaluation for three days, resulting in five fractured ribs.

Nov 18, 2024Inspection

A follow-up letter dated 01/15/2025 states that the deficiencies listed in the 11/18/2024 inspection were corrected.; Amended Plan of Correction (POC) date of 1/2/2025 confirmed with provider on 12/9/2024.; The document contains an handwritten amendment to the completion date of the Plan of Correction, noting an agreement with the provider on 12/9/2024 to update the date to 1/2/2025.

Preadmission assessmentWAC 388-78A-2060Corrected Jan 2, 2025

Facility failed to complete/maintain preadmission assessments for 2 of 7 sampled residents.

Negotiated service agreement contentsWAC 388-78A-2140

Negotiated Service Agreements (SP) failed to include relevant interventions for medications, home health services, CPAP use, and therapy for 4 of 7 residents.

Corrected Jan 2, 2025

The Director of Wellness stated the nursing station had no staffing during lunch hours, and staff failed to lock cabinets containing resident confidential records before leaving for lunch.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Jan 2, 2025

Personal care supplies (hand sanitizer, body lotion, wound cleanser, skin cream) were left unsecured and accessible to residents in the Memory Care Unit.

Ongoing assessmentsWAC 388-78A-2100

Failed to complete ongoing assessments for use of side rails for 2 of 2 sampled residents.

Content of resident recordsWAC 388-78A-2410Corrected Jan 2, 2025

Facility failed to document multiple refusals of continuous oxygen treatment for 1 resident.

Tuberculosis Testing RequiredWAC 388-78A-2480

Facility failed to ensure 2 of 5 staff members initiated TB screening within 3 days of employment.

Protection of resident recordsWAC 388-78A-2400

Resident medical records were kept in unlocked cabinets in an open nurse's station area, failing to protect privacy.

Nonavailability of medicationsWAC 388-78A-2240Corrected Jan 2, 2025

Facility failed to obtain medications in a timely manner for 3 of 3 sampled Memory Care Unit residents, resulting in missed doses.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Jan 2, 2025

Facility failed to ensure 2 of 5 staff members initiated TB screening within three days of employment.

Food sanitationWAC 388-78A-2305

Failed to label food items, maintain food temperatures, provide sanitizing equipment/test strips, and follow proper hygiene/gloving procedures.

Mar 28, 2024Investigation

A separate document indicates the facility was later found to have no deficiencies during a follow-up inspection on 05/28/2024.; The document contains two separate Plan/Attestation Statement sections, both signed by an Administrator on 04/10/2024 with a compliance date listed as 05/12/2024.

StaffWAC 388-78A-2450

The facility employed a staff member (Staff D) who provided care and medication services for 113 days with an expired nursing assistant certification.

Implementation of negotiated service agreementWAC 388-78A-2160

The facility failed to monitor a resident with a history of physical assault, resulting in multiple incidents where that resident assaulted or disturbed other residents.

Reporting abuse and neglectWAC 388-78A-2630Corrected May 12, 2024

Facility failed to notify the DSHS complaint hotline regarding the staff member who intentionally discarded resident medications.

Medication servicesWAC 388-78A-2210Corrected May 12, 2024

Staff D intentionally threw away medications for 14 residents instead of administering them as prescribed; medication records were fraudulently documented as given.

Nov 30, 2023Investigation

A separate follow-up inspection on 2024-02-01 found no deficiencies, indicating that the cited issue was corrected.

Content of resident recordsWAC 388-78A-2410Corrected Jan 5, 2024

Facility failed to ensure accurate medication administration records; staff shared electronic login credentials, resulting in falsified documentation of medication administration for 13 residents.

Sep 28, 2023Fire

The inspection conducted on 09/28/2023 confirms that all violations noted during the previous 08/15/2023 inspection have been corrected and the facility is now approved.

Inspection and MaintenanceIFC 705.2 2018

Facility unable to provide documentation that the annual fire wall inspection has been completed.

Commercial Cooking SystemsIFC 904.12 2015, 2018

Signage not provided on the exhaust hood or system cabinet indicating the type and arrangement of cooking appliances.

Activation TestIFC 1031.10.1 2018

Facility unable to provide documentation for the monthly 30 second activation test for emergency lights.

Fire/Emergency PlanWAC 212-12-040

Facility cannot provide a documented emergency plan in accord with WAC 212-12-040.

Sep 20, 2023Investigation

There is a follow-up letter dated 11/29/2023 stating that deficiencies (including WAC 388-78A-2730-1-a and 1-b) were corrected.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Oct 20, 2023

Facility failed to follow a Respiratory Protection Program (RPP) by ensuring staff were fit-tested for N95 respirators annually. 25 of 33 staff had not been fit-tested.

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References & Resources

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