Mukilteo Memory Care
Families consistently rate this highly — reviewers highlight highly compassionate and dedicated management team. Schedule a visit to confirm the fit.
based on 44 Google reviews

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What this means for your family
Mukilteo Memory Care is highly recommended by most families for its clean environment and dedicated management team, particularly Sarah Martin. However, because a few families have reported serious concerns regarding care standards and communication, we advise you to ask for a detailed care plan and specific protocols for how they handle resident belongings and family updates during your tour.
Google Reviews
Google Reviews
44 reviews on Google“Mukilteo Memory Care is highly regarded by many families for its compassionate, professional staff and clean, welcoming environment. While most reviewers praise the facility's management and the personalized care provided to residents, a small minority of families have reported significant concerns regarding inconsistent care standards, communication issues, and the handling of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and dedicated management team
- Clean and well-maintained facility
- Engaging and cognitively stimulating activities
- Strong communication with family members
Concerns
- Inconsistent quality of care and lack of dignity (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Issues with laundry and personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care plans?
- 2What specific protocols do you have in place to ensure that residents' personal belongings and laundry are tracked and handled with care?
- 3Could you walk me through how your staff ensures that every resident receives consistent, dignified support throughout their daily routine?
- 4Since engaging activities are a highlight here, what does a typical afternoon look like for a resident who enjoys cognitive stimulation?
- 5How do you maintain clear and proactive communication with families regarding changes in a resident's health or care needs?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“Sarah Martin went beyond any reasonable call of duty to help us make my mom’s cross country transfer into Mukilteo Memory care as painless as possible. Since being welcomed to her new home, she has been eating better and looks visibly healthier.”
“My wife came to Mukilteo Memory Care in May 2022 and I t has been a blessing for her and for me. She is safe and very well cared for. I can say unequivocally that MMC is the best run facility I have ever encountered.”
“The activity director, Jasmine, is great and the activities are cognitively challenging enough that my mom’s ability to problem solve and her ability to socialize is improving.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 24, 2026FireCleanReport
The document states that all violations noted during previous related inspections have been corrected. Approval status is listed as Approved.
May 27, 2025Investigation
Follow-up inspection on 07/02/2025 confirmed this deficiency was corrected.
The facility failed to ensure a resident received ordered mobile X-ray imaging in a timely manner after a fall, resulting in a 5-day delay in diagnosing a pelvic fracture.
Mar 17, 2025Investigation
A follow-up inspection on 05/15/2025 found these deficiencies were corrected. Complaint ID 164723.
Facility failed to notify the resident's representative, physician, and Wellness Director when a resident experienced a significant change in condition following a fall and pain.
Facility failed to implement emergency procedures when a resident experienced a fall, subsequent pain, and difficulty ambulating, delaying medical evaluation for three days, resulting in five fractured ribs.
Nov 18, 2024Inspection11Report
A follow-up letter dated 01/15/2025 states that the deficiencies listed in the 11/18/2024 inspection were corrected.; Amended Plan of Correction (POC) date of 1/2/2025 confirmed with provider on 12/9/2024.; The document contains an handwritten amendment to the completion date of the Plan of Correction, noting an agreement with the provider on 12/9/2024 to update the date to 1/2/2025.
Facility failed to complete/maintain preadmission assessments for 2 of 7 sampled residents.
Negotiated Service Agreements (SP) failed to include relevant interventions for medications, home health services, CPAP use, and therapy for 4 of 7 residents.
The Director of Wellness stated the nursing station had no staffing during lunch hours, and staff failed to lock cabinets containing resident confidential records before leaving for lunch.
Personal care supplies (hand sanitizer, body lotion, wound cleanser, skin cream) were left unsecured and accessible to residents in the Memory Care Unit.
Failed to complete ongoing assessments for use of side rails for 2 of 2 sampled residents.
Facility failed to document multiple refusals of continuous oxygen treatment for 1 resident.
Facility failed to ensure 2 of 5 staff members initiated TB screening within 3 days of employment.
Resident medical records were kept in unlocked cabinets in an open nurse's station area, failing to protect privacy.
Facility failed to obtain medications in a timely manner for 3 of 3 sampled Memory Care Unit residents, resulting in missed doses.
Facility failed to ensure 2 of 5 staff members initiated TB screening within three days of employment.
Failed to label food items, maintain food temperatures, provide sanitizing equipment/test strips, and follow proper hygiene/gloving procedures.
Mar 28, 2024Investigation
A separate document indicates the facility was later found to have no deficiencies during a follow-up inspection on 05/28/2024.; The document contains two separate Plan/Attestation Statement sections, both signed by an Administrator on 04/10/2024 with a compliance date listed as 05/12/2024.
The facility employed a staff member (Staff D) who provided care and medication services for 113 days with an expired nursing assistant certification.
The facility failed to monitor a resident with a history of physical assault, resulting in multiple incidents where that resident assaulted or disturbed other residents.
Facility failed to notify the DSHS complaint hotline regarding the staff member who intentionally discarded resident medications.
Staff D intentionally threw away medications for 14 residents instead of administering them as prescribed; medication records were fraudulently documented as given.
Nov 30, 2023Investigation
A separate follow-up inspection on 2024-02-01 found no deficiencies, indicating that the cited issue was corrected.
Facility failed to ensure accurate medication administration records; staff shared electronic login credentials, resulting in falsified documentation of medication administration for 13 residents.
Sep 28, 2023Fire
The inspection conducted on 09/28/2023 confirms that all violations noted during the previous 08/15/2023 inspection have been corrected and the facility is now approved.
Facility unable to provide documentation that the annual fire wall inspection has been completed.
Signage not provided on the exhaust hood or system cabinet indicating the type and arrangement of cooking appliances.
Facility unable to provide documentation for the monthly 30 second activation test for emergency lights.
Facility cannot provide a documented emergency plan in accord with WAC 212-12-040.
Sep 20, 2023Investigation
There is a follow-up letter dated 11/29/2023 stating that deficiencies (including WAC 388-78A-2730-1-a and 1-b) were corrected.
Facility failed to follow a Respiratory Protection Program (RPP) by ensuring staff were fit-tested for N95 respirators annually. 25 of 33 staff had not been fit-tested.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit seniorservicesofamerica.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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