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Nursing HomeMedicaid Top Rated

Mt Hope Nazarene Retirement Community

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

3026 Mount Hope Home Road, Manheim, PA 1754550 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 21 Google reviews

5
4
3
2
1
Mt Hope Nazarene Retirement Community Nursing Home in Manheim, PA — Street View
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What this means for your family

Mt. Hope is highly regarded for its compassionate staff and quality dining, making it a strong contender for many families. However, given the report of a long-term resident being discharged due to dementia-related behaviors, we strongly advise families to clarify the facility's policy on 'aging in place' and what specific support is provided as cognitive needs evolve.

Google Reviews

Google Reviews

21 reviews on Google
Mt Hope Nazarene Retirement Community receives high praise for its compassionate staff, quality food, and supportive environment for residents. While most families report excellent care and a loving atmosphere, there is a significant concern regarding management's handling of long-term residents facing health declines, specifically regarding involuntary discharge.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean8.0ActivitiesN/AMedsN/AMemory2.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • High-quality, well-regarded food service
  • Effective and patient therapy team
  • Clean and well-maintained facility

Concerns

  • Involuntary discharge of long-term residents with dementia

Rating Trends

Tap a year to see what changed

2344.12017(7)4.42018(5)3.72019(3)4.02021(1)5.02023(1)5.02025(3)5.02026(1)

Distribution · 21 analyzed

5
14
4
4
3
1
2
0
1
2

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With your facility having a smaller capacity of 50 residents, how does the team foster a close-knit community atmosphere during daily activities?
  • 2I noticed your dining services are highly praised; could you tell me more about how you accommodate individual dietary preferences or special meal requests?
  • 3Given the specialized nature of memory care, what specific training or programs do you have in place to support residents with dementia as their needs evolve?
  • 4Could you walk me through your process for ensuring long-term stability for residents, particularly regarding how you manage transitions in care levels?
  • 5I see you occasionally engage with feedback online; how do you use family input to continuously improve the quality of life at Mt. Hope Nazarene?
  • 6In the event of a medical concern, what is your protocol for communicating with families and coordinating with local healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

The staff is wonderful, caring and giving, always with a great attitude. I am so grateful that mom is so well taken care of.

Resident's family member · 2025★★★★★

My mother was cared for a one quality.she was 102 when she passed. Her care was excellent. The food was excellent!!!!.

Long-term resident's family · 2023★★★★★

As agency this place has impressed me there very attentive to there residence , team work is big and when there is a problem they are very quick to find a solution.

Agency staff · 2025★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
83%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Lancaster
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
93.4%
PA
87.1%
Lancaster
90.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
15.3%
PA
18.4%
Lancaster
21.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
14.4%
PA
17.5%
Lancaster
20.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
15.5%
PA
17.7%
Lancaster
18.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.0%
Mixed vs Avgs
Here
22.0%
US
19.4%
PA
26.0%
Lancaster
27.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (10.1)

This facility shows a mixed but improving pattern with 14 deficiencies across three surveys, all corrected by the provider. The most recurring issues involve resident assessment and care planning, resident rights notifications, and medication management including error rates. While earlier surveys in 2022 identified multiple concerns across care planning, resident rights, and pharmacy services, more recent inspections show fewer deficiencies, suggesting operational improvements over time.

Sep 5, 2024Routine
2
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Nov 2, 2023Routine
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 16, 2022Routine
10
0575Potential for harm · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mt Hope Nazarene Retirement Community

Organization Type

nonprofit

Ownership & Management

Owners

Ephrata Church of the Nazarene

Owner · Organization

60%

Key personnel

Ephrata Church of the Nazarene5% or Greater Mortgage InterestEphrata Church of the Nazarene5% or Greater Security InterestFillmore, DebbieOfficer / DirectorLovell, SusieOfficer / DirectorLucas, JoannaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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