Mt Hope Nazarene Retirement Community
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 21 Google reviews

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What this means for your family
Mt. Hope is highly regarded for its compassionate staff and quality dining, making it a strong contender for many families. However, given the report of a long-term resident being discharged due to dementia-related behaviors, we strongly advise families to clarify the facility's policy on 'aging in place' and what specific support is provided as cognitive needs evolve.
Google Reviews
Google Reviews
21 reviews on Google“Mt Hope Nazarene Retirement Community receives high praise for its compassionate staff, quality food, and supportive environment for residents. While most families report excellent care and a loving atmosphere, there is a significant concern regarding management's handling of long-term residents facing health declines, specifically regarding involuntary discharge.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality, well-regarded food service
- Effective and patient therapy team
- Clean and well-maintained facility
Concerns
- Involuntary discharge of long-term residents with dementia
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your facility having a smaller capacity of 50 residents, how does the team foster a close-knit community atmosphere during daily activities?
- 2I noticed your dining services are highly praised; could you tell me more about how you accommodate individual dietary preferences or special meal requests?
- 3Given the specialized nature of memory care, what specific training or programs do you have in place to support residents with dementia as their needs evolve?
- 4Could you walk me through your process for ensuring long-term stability for residents, particularly regarding how you manage transitions in care levels?
- 5I see you occasionally engage with feedback online; how do you use family input to continuously improve the quality of life at Mt. Hope Nazarene?
- 6In the event of a medical concern, what is your protocol for communicating with families and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful, caring and giving, always with a great attitude. I am so grateful that mom is so well taken care of.”
“My mother was cared for a one quality.she was 102 when she passed. Her care was excellent. The food was excellent!!!!.”
“As agency this place has impressed me there very attentive to there residence , team work is big and when there is a problem they are very quick to find a solution.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
11
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed but improving pattern with 14 deficiencies across three surveys, all corrected by the provider. The most recurring issues involve resident assessment and care planning, resident rights notifications, and medication management including error rates. While earlier surveys in 2022 identified multiple concerns across care planning, resident rights, and pharmacy services, more recent inspections show fewer deficiencies, suggesting operational improvements over time.
Sep 5, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 2, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 16, 2022Routine10
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Mt Hope Nazarene Retirement Community
nonprofit
Ownership & Management
Owners
Ephrata Church of the Nazarene
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit mthopenazarene.org
Medicare data downloads
Original nursing home datasets
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