Mt Carmel Home - Keens Memorial
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
Mt Carmel Home is highly regarded for its compassionate staff and engaging environment, making it a strong choice for many families. However, given reports of lost items during transitions, we recommend labeling all personal belongings clearly and maintaining an inventory list upon admission.
Google Reviews
Google Reviews
70 reviews on Google“Mt Carmel Home - Keens Memorial generally receives high praise from families for its compassionate staff, welcoming atmosphere, and intergenerational activities with an on-site daycare. While most reviewers report excellent care and a clean environment, there are isolated reports of management issues, high turnover, and concerns regarding the maintenance of the property grounds.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and cozy atmosphere
- Engaging intergenerational activities
- Clean and well-maintained facility
Concerns
- Loss of personal belongings during resident stays (mentioned by 2 reviewers)
- High staff turnover and management/leadership challenges (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on intergenerational activities, what are some of the most popular programs currently available for residents to participate in?
- 2With the recent state violations noted, what specific steps has the leadership team taken to address these concerns and improve oversight?
- 3How does the facility manage and track personal belongings to ensure that residents' items remain secure and accounted for during their stay?
- 4Could you describe the current approach to staff retention and how you ensure consistent, high-quality care for residents despite broader industry challenges with turnover?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health status during the overnight hours?
- 6I noticed the facility has a cozy, welcoming atmosphere; how do you balance maintaining that home-like environment while ensuring all clinical and safety standards are met?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful, very caring and kind to her and us. They are also very well staffed which is unusual these days.”
“The staff treated her like their own family and they welcomed all of us each time we visited!”
“Staff members are wonderful, helpful and knowledgeable. Physical Therapy is great here, they worked with her 5 days a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mt Carmel Home shows recurring safety deficiencies across all three surveys, primarily in fire safety systems, electrical equipment, and emergency preparedness. The facility has persistent issues with backup power systems, sprinkler maintenance, and fire drills that appear across multiple inspections. Recent surveys also identified concerns with medication labeling, pressure ulcer care, and psychotropic medication use, though all deficiencies have correction plans in place.
Jan 20, 2026Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 13, 2024Routine5
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 16, 2023Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Mt Carmel Home - Keens Memorial
nonprofit
Ownership & Management
Owners
Blavet, Mary
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit mountcarmelhome.org
Medicare data downloads
Original nursing home datasets
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