Brookestone Gardens
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
Brookestone Gardens is widely praised for its beautiful, clean environment and compassionate nursing staff, making it a strong contender for those prioritizing a warm atmosphere. However, families should be aware of potential inconsistencies in administrative and maintenance interactions; we recommend asking how the facility handles dietary concerns and communication with off-site family members during your tour.
Google Reviews
Google Reviews
23 reviews on Google“Brookestone Gardens is frequently praised for its beautiful, clean facility and generally kind, attentive nursing staff. However, families have raised significant concerns regarding the quality of food service and occasional unprofessionalism from specific administrative or maintenance personnel. While most reviewers report a positive, home-like environment, some have expressed frustration with communication barriers and meal standards.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean, bright, and well-maintained facility
- Respectful and compassionate care
- Active and engaging resident environment
Concerns
- Poor quality or unpalatable food (mentioned by 2 reviewers)
- Difficulties with communication or administrative responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that the nursing team stays connected with families regarding updates or changes in a resident's care plan?
- 2I noticed the facility is very bright and well-maintained; could you walk me through a typical day of activities to see how residents utilize these common spaces?
- 3We understand that dining is a major part of the resident experience; what steps are you currently taking to improve the variety and quality of the meal service?
- 4Given the recent health inspection findings, what specific protocols have you implemented to address those areas and ensure high standards of care moving forward?
- 5How do you handle medical emergencies or urgent health changes during the evening and weekend hours when administrative staff may not be on-site?
- 6I see you occasionally respond to feedback online; what is the best way for us to communicate with the management team if we have questions or concerns once our loved one moves in?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind and respectful and most importantly responsive when concerns arise. The facility is beautiful and the residents apartments are so comfortable and warm.”
“Brookestone appears to be very competent, and even effective, at managing those changes, along with working with the families of those going t”
“Lovely facility, caring/compassionate nursing and ancillary staff but Kendra (front desk) leaves a lasting impression and it’s a very POOR one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookestone Gardens has 18 deficiencies across three surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The facility shows recurring issues with fire safety systems, electrical equipment maintenance, and infection control across multiple surveys. All deficiencies have correction dates, but the pattern of repeated violations in safety infrastructure suggests ongoing operational challenges families should consider.
Dec 16, 2025Routine8
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 31, 2024Routine8
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2023Routine2
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Brookestone Gardens
nonprofit
Chain Affiliation
Vetter Senior Living
22 facilities nationwide
Chain avg rating: 4.3/5 · Rank 13 of 22
Ownership & Management
Owners
Vetter Senior Living
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit brookestonegardens.com
Medicare data downloads
Original nursing home datasets
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