Good Samaritan Society - St John's
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 5)
- High staff turnover (53%)
- High RN turnover (60%)
Below average in NE · Below recommended RN staffing · Significantly below average staffing · Below chain average · No penalties on record
What this means for your family
While many families report excellent, compassionate care and strong hospice support, there are serious, recurring concerns regarding response times and medication safety. When touring, we strongly recommend asking for specific protocols on how the facility ensures timely assistance for toileting and how they verify medication administration to prevent errors.
Google Reviews
Google Reviews
19 reviews on Google“Good Samaritan Society - St John's receives polarized feedback, with some families praising the compassionate, patient care provided to long-term residents and the quality of hospice services. However, other reports highlight serious concerns regarding neglect, medication errors, and poor responsiveness to basic needs like hygiene and toileting assistance. Potential families should be aware of these inconsistencies in care quality and the reported issues with laundry and staffing.”
Quality Themes
Tap a score for detailsStrengths
- Patient and understanding nursing staff
- Engaging activities for memory care residents
- High-quality hospice support
- Dignified treatment of long-term residents
Concerns
- Slow response times for basic assistance (mentioned by 2 reviewers)
- Inadequate hygiene and laundry management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how engaging the activities are for memory care residents; could you tell us more about what a typical day looks like for someone in that program?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What specific protocols are in place to ensure that residents' laundry and personal hygiene needs are met promptly and consistently?
- 4In the event of a medical emergency during the night, how is the transition of care managed between the floor staff and the on-call medical team?
- 5We've read about the high-quality hospice support provided here; how does the facility coordinate care between the nursing staff and hospice providers?
- 6What steps is the facility currently taking to improve response times for residents calling for basic assistance or help with daily tasks?
Personalized based on this facility's data
Key Review Excerpts
“The staff are patient and understanding of her condition. They make sure she gets out of her room and participates in various activities as best she can.”
“She would sit on the toilet for a half hour many times waiting for help to arrive. She was almost given the wrong meds. Thankfully she recognized they weren't her pills.”
“I am so thankful for the amazing care my 102 year old aunt has received here for many years. All the staff I've encountered are caring and kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple care areas, with families filing complaints that triggered investigations. The most persistent issues involve resident care and treatment, medication management, and infection control practices. Problems with electrical systems and emergency preparedness have appeared repeatedly across surveys from 2022 to 2025, suggesting ongoing infrastructure concerns. While all deficiencies show correction dates, the pattern of recurring violations in critical care areas warrants careful consideration during your visit.
Apr 2, 2026Routine17
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 2, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 6, 2025Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Apr 2, 2026
8-day denial
Ownership & Operations
Who Operates This Facility
Good Samaritan Society - St John's
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 53 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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