Mountainside Skilled Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
Watch Mountainside Skilled Nursing and Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 7)
Bottom 25% in NJ · Critically understaffed (RN) · No penalties on record · Abuse citation
What this means for your family
This facility has a highly regarded rehabilitation team that has helped many patients regain mobility, making it a potential choice for short-term recovery. However, the facility suffers from significant, recurring reports of understaffing and slow response times to call bells. We strongly advise families to visit during off-hours and weekends to observe staffing levels firsthand and to ask management about their specific protocols for resident safety and call-bell response.
Google Reviews
Google Reviews
107 reviews on Google“Mountainside Skilled Nursing and Rehab receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recoveries, while others report severe neglect and safety concerns. While some residents and their families highlight a warm, attentive staff and a clean environment, a significant number of reviews describe long wait times for assistance, poor food quality, and serious lapses in basic care. Families should be aware of this inconsistency, as experiences appear to vary greatly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and dedicated individual staff members
- Clean and well-maintained facility environment
- Strong administrative support for transition and admissions
Concerns
- Excessive wait times for call bell assistance (mentioned by 9 reviewers)
- Poor food quality and service (mentioned by 6 reviewers)
- Inattentive or unprofessional nursing/aide staff (mentioned by 8 reviewers)
- Safety and security issues (residents wandering or leaving) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain their independence?
- 2How do you ensure that call bells are answered promptly, especially during busy shifts or overnight?
- 3What specific steps are in place to ensure medication management is handled accurately and consistently for every resident?
- 4Could you describe the dining experience here, including how much input residents have regarding the quality and variety of their meals?
- 5What protocols do you have in place to ensure resident safety and prevent wandering, particularly for those with memory challenges?
- 6How does the nursing staff communicate important medical updates or changes in condition to family members?
Personalized based on this facility's data
Key Review Excerpts
“My mom, who was actively dying, couldn't be off oxygen for more than a few seconds. When I arrived, they were wheeling her to her new room--WITHOUT oxygen. She was gasping for air and in a panic, crying.”
“The physical therapists were a blessing. They were understanding and patient. I had to wait impatiently until they could get to me sometimes hrs at a time.”
“The only drawback is not a reflection of the staff, but the facility is old and needs updating, it doesn't do it's team justice... (and the food could be better).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountainside has concerning patterns across recent inspections, including families filing complaints that led to serious findings about abuse protection and medication errors. Fire safety, medication management, and resident care planning are the most recurring problem areas, with fire safety deficiencies particularly extensive in 2025. While all issues show correction dates, the frequency of complaints and repeated deficiencies in core care areas warrant careful consideration during your visit.
Aug 21, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 4, 2025Routine32
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Mar 4, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 14, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 26, 2023Routine8
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Mountainside Skilled Nursing and Rehab
for profit
Chain Affiliation
Best Care Services
10 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 10
Ownership & Management
Owners
Mountainside Bhc Holding Company LLC
Owner · Organization
Mountainside Equities LLC
Owner (parent company) · Organization
Brown, Avrohom
Owner (parent company)
Wilhelm, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit mountainsidehc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Shp VI Mountainside LLC
< 1 miAssisted Living · Mountainside, NJ
Birchwood Rehabilitation and Healthcare Center
3.0 miNursing Home · Cranford, NJ
Mira Vie at Fanwood Opco LLC
3.3 miAssisted Living · Fanwood, NJ
Lantern Hill, INC.
4.5 miAssisted Living · New Providence, NJ
Stratford Manor Rehabilitation and Care Center
6.7 miNursing Home · West Orange, NJ
Amber Court of Elizabeth, LLC
7.0 miAssisted Living · Elizabeth, NJ