Childrens Specialized Hospital Mountainside
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 93 Google reviews
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What this means for your family
This facility is highly regarded for its clinical expertise and compassionate long-term care staff, making it a strong choice for complex medical needs. However, families should be prepared for significant administrative challenges, including difficulty reaching the office by phone and potentially unexpected facility-based billing fees. We recommend clarifying all billing codes and insurance coverage in writing before your first appointment.
Google Reviews
Google Reviews
93 reviews on Google“Children's Specialized Hospital in Mountainside receives highly polarized feedback, with many families praising the dedicated medical and therapy staff for their life-changing care. However, a significant number of reviewers report severe frustrations regarding administrative processes, specifically citing long hold times, difficulty scheduling appointments, and unexpected, high out-of-pocket billing costs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective pediatric therapy services
- Comprehensive specialty care under one roof
- Clean and well-maintained facility
Concerns
- Excessive billing and unexpected facility fees (mentioned by 6 reviewers)
- Extreme difficulty reaching staff by phone and long hold times (mentioned by 7 reviewers)
- Poor administrative communication and unprofessional scheduling (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you offer comprehensive specialty care, how do you ensure that families stay well-informed about their child's daily progress and treatment updates?
- 2I noticed that reaching the facility by phone can sometimes be a challenge; what is the best way for us to get in touch with our child's care team for routine updates?
- 3Could you walk us through your billing process and how you ensure families are clear on all potential facility fees before they are charged?
- 4With your focus on pediatric therapy, what kind of daily social or recreational activities are integrated into the schedule to help children feel at home here?
- 5How do you manage medication administration and ensure that any changes to a child's health status are communicated promptly to the family?
- 6I appreciate that you actively engage with online feedback; how does your administrative team use that input to improve the overall experience for families?
Personalized based on this facility's data
Key Review Excerpts
“Love the medical and therapy staff at Children's long term care unit in mountainside! They're like family to us! They treat the children living there like their own kids.”
“The facility and staff are great. Anytime I have incurred a problem regarding my child the staff has been more than helpful and very professional.”
“They charge you almost $1,000 for an hour visit which involves just an interview of the parents and with little evaluation of the child. My insurance normally covers doctors visits which in this case was just a doctor's visit/evaluation but they charge as a facility to circumvent having the insurance pay them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety infrastructure concerns, with fire safety systems, emergency exits, and building maintenance being the most recurring problem areas across multiple surveys. Families have filed complaints that led to findings regarding infection control and medical records management. While all 23 deficiencies across four surveys show correction dates from the provider, the pattern of repeated fire safety and building code violations suggests ongoing maintenance challenges that families should consider when evaluating this specialized children's hospital.
Jan 23, 2026Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 19, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2023Routine9
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Childrens Specialized Hospital Mountainside
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit rwjbh.org
Medicare data downloads
Original nursing home datasets
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