Strong Medicare quality ratings; public reviewers often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 93 Google reviews

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Childrens Specialized Hospital Mountainside has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: dedicated and compassionate nursing staff and effective pediatric therapy services. Review the component ratings and current source records before deciding.
Children's Specialized Hospital in Mountainside receives highly polarized feedback, with many families praising the dedicated medical and therapy staff for their life-changing care. However, a significant number of reviewers report severe frustrations regarding administrative processes, specifically citing long hold times, difficulty scheduling appointments, and unexpected, high out-of-pocket billing costs.
Quality Themes
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Rating Trends
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Distribution · 98 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Love the medical and therapy staff at Children's long term care unit in mountainside! They're like family to us! They treat the children living there like their own kids.”
“The facility and staff are great. Anytime I have incurred a problem regarding my child the staff has been more than helpful and very professional.”
“They charge you almost $1,000 for an hour visit which involves just an interview of the parents and with little evaluation of the child. My insurance normally covers doctors visits which in this case was just a doctor's visit/evaluation but they charge as a facility to circumvent having the insurance pay them.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant safety infrastructure concerns, with fire safety systems, emergency exits, and building maintenance being the most recurring problem areas across multiple surveys. Families have filed complaints that led to findings regarding infection control and medical records management. While all 23 deficiencies across four surveys show correction dates from the provider, the pattern of repeated fire safety and building code violations suggests ongoing maintenance challenges that families should consider when evaluating this specialized children's hospital.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Childrens Specialized Hospital Mountainside
nonprofit
Owners
Undisclosed
Ownership Data Not Available · Organization
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