Mountains Community Hosp Dp/snf
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 115 Google reviews
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What this means for your family
The clinical medical team at this facility is highly regarded for their competence and compassion, making it a reliable choice for urgent medical needs. However, families must be extremely vigilant regarding billing, as multiple reports indicate significant issues with unexpected charges and poor administrative follow-up.
Google Reviews
Google Reviews
115 reviews analyzed“Families should note that while the clinical staff, particularly nurses and doctors, are frequently praised for being compassionate and attentive, there are significant and recurring issues with the billing department and administrative communication. Many reviewers report unexpected, high costs and difficulty resolving billing discrepancies through phone or website channels.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Professional and skilled doctors
- Quick emergency stabilization and intake
- Clean and well-maintained facilities
Concerns
- Inaccurate or unexpected billing and high costs (mentioned by 7 reviewers)
- Poor administrative communication and difficulty reaching staff (mentioned by 4 reviewers)
- Unprofessional or rude front desk/reception staff (mentioned by 3 reviewers)
- Long wait times in the Emergency Department (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated responses for negative reviews, frequently directing all complaints to a single phone number for the 'Quality Department.' Positive reviews are more personalized, often addressing the reviewer by name and promising to share feedback with specific staff members.
Questions for Your Tour
- 1Since your nursing and medical teams are so highly regarded, could you tell us more about how the doctors and nurses coordinate care for a resident?
- 2We noticed how much you value feedback from the community; how does the administration typically communicate important updates or changes to families?
- 3Can you walk us through the process and typical timeline for how a resident is stabilized and transitioned into care following an emergency?
- 4How do you handle the billing process to ensure that families are kept informed about costs and any unexpected charges ahead of time?
- 5What kind of daily activities or social engagement opportunities are available to help the residents stay connected and active?
- 6With such a small and intimate capacity of 19 residents, how do you ensure that the front desk and administrative staff are easily accessible to families during visiting hours?
Personalized based on this facility's data
Key Review Excerpts
“Every doctor, nurse, and auxiliary person from cafeteria to maintenance was incredibly professional, kind and so very caring. You actually listen to your patients and do your utmost to facilitate their healing and improve their hospital experience.”
“The ED receptionist Christina is so incredibly rude, uncaring, short, and unprofessional. She shouldn't be working in health care, especially an emergency department when people are most vulnerable and scared. At least the doc and nurses showed care.”
“I received a bill after paying and assumed that they missed something so I went ahead and paid the bill and try as I might the website just wouldn't work. Wanting to avoid late fees I called and finally was able to pay over the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountains Community Hospital has 38 deficiencies across three surveys with recurring issues in fire safety systems, emergency preparedness, and resident assessment. The facility shows a pattern of infrastructure and safety compliance problems that persist across multiple inspections, though all violations have been corrected by the facility. No families have filed complaint reports triggering additional inspections.
Jun 5, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 29, 2024Routine11
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 20, 2023Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that gas containers are correctly designed and tested, and in locations that are labeled.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Mountains Community Hosp Dp/snf
government
Ownership & Management
Owners
San Bernardino Mountains Community Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit mchcares.com
Medicare data downloads
Original nursing home datasets
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