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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 198 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Mountain View Care Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy team and compassionate and attentive individual nursing staff. Review the component ratings and current source records before deciding.
Mountain View Care Center receives highly polarized reviews, with many families praising the dedicated therapy team and specific nursing staff for their compassionate end-of-life and rehab care. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that while many report positive outcomes, there is a recurring pattern of complaints regarding understaffing and inconsistent quality of care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 173 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff at Mountain View are a wonderful, devoted team who truly care for each patient they rehabilitate.”
“I would first like to say that I am an outside person who works at a specialty office that has patients who are at this facility. As a healthcare professional, I would absolutely not take my family member to Mountain View Care Home.”
“The nursing staff at this facility is exceptional. Especially AMY & JONATHAN! THANK YOU!! I truly can't thank them enough. They care for my mother as if she were their family member.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
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Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed reports leading to 7 complaint-triggered deficiencies, including concerns about abuse protection and accident prevention. The facility shows recurring issues across care planning, safety supervision, and medication management, with problems appearing across multiple surveys from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated safety and care quality issues, combined with family complaints, warrants careful consideration during your visit.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Source: AZ State Licensing Agency
The state complaint survey was conducted on March 4, 2026, through March 4, 2026, of the following complaint #s 2785298 and 00159809. There were no deficiencies cited.
This complaint survey was conducted on February 20, 2026, with the investigation of complaints: 00159543 and 00159604. No deficiencies were cited.
An onsite complaint survey was conducted on February 10, 2026 for intake #00158334. There were no deficiencies cited.
A state only Risk Based Survey was conducted between October 28, 2025 through October 30, 2025. The following complaints were investigated, AZ00153582/2252233, AZ00162743/2252255, AZ00163262/2252147, AZ00164807/2252137AZ00167080/2252174, AZ00169261/2252158, AZ00173434/2252271, AZ00174107/225214, AZ00174652/2252279, AZ00175226/2252280, AZ00176188/2252284, AZ00176409/2252295, AZ00176470/2252288, AZ00176627/2252292, AZ00176736/2252293, AZ00177295/2252297, AZ00177680/2252299, AZ00179131/2252313, AZ00179493/2252314, AZ00179623/2252319, AZ00179636/2252323, AZ00180370/2252325, AZ00180433/2252291, AZ00181001/2252318, AZ00181367/2252228, AZ00181514/2252332, AZ00181651/2252330, AZ00181794/2252201, AZ00182128/2252335, AZ00182316/2252336, AZ00182610/2252339, AZ00182627/2252340, AZ00182887/2252343, AZ00182892/2252342. The following deficiencies were cited.
Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of multiple residents (#1, #18, #65, #12, #81, #61) to be free from abuse by other residents.Â
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
An onsite complaint investigation was conducted on April 24, 2025 through April 28, 2025 for intake #00126202. No deficiencies were cited.
A complaint survey was conducted on March 17, 2025 for the investigation of intake #00116398, 00115620. There were no deficiencies cited.
An onsite complaint survey was conducted on January 27, 2025 for the investigation of intake # AZ00221881. There were no deficiencies cited.
Mountain View Care Center
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 107 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
198 reviews from families & visitors
Official Website
Visit mountainviewcarecenteraz.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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