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Nursing HomeMedicaid

Mountain View Care Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.

1313 West Magee Road, La Canada Estates · Tucson, AZ 85704120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 197 Google reviews

5
4
3
2
1
Mountain View Care Center Nursing Home in Tucson, AZ — Street View
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What this means for your family

This facility's therapy department is highly regarded and often leads to successful patient recovery. However, the facility has a history of serious complaints regarding call light response times and weekend staffing. We strongly recommend visiting in person during a weekend or evening shift to observe the actual level of care and responsiveness before making a decision.

Google Reviews

Google Reviews

197 reviews analyzed
Mountain View Care Center receives highly polarized reviews, with many families praising the dedicated therapy team and specific nursing staff for their compassionate end-of-life and rehab care. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that while many report positive outcomes, there is a recurring pattern of complaints regarding understaffing and inconsistent quality of care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities5.0Meds4.0Memory5.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy team
  • Compassionate and attentive individual nursing staff
  • Clean and well-maintained facility environment
  • Strong support during end-of-life care

Concerns

  • Slow or ignored response to call lights (mentioned by 12 reviewers)
  • Inconsistent or poor communication from management/nursing (mentioned by 8 reviewers)
  • Understaffing, particularly on weekends (mentioned by 6 reviewers)
  • Inadequate hygiene and patient care (soiled linens/diapers) (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(15)'21(8)'23(22)'25(25)'26(41)

Distribution

5
106
4
16
3
4
2
0
1
35
26 reviews posted between Jan 19, 2026Jan 21, 2026 · 25 were 5-star
14 reviews posted between Aug 22, 2018Aug 25, 2018 · 13 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how often do residents participate in these sessions to help maintain their mobility?
  • 2How does the nursing team ensure that call lights are answered promptly, especially during the busier weekend shifts?
  • 3Could you tell us more about the daily dining experience and how you ensure residents receive nutritious, high-quality meals?
  • 4What is your process for keeping residents comfortable and ensuring linens and personal hygiene are attended to consistently throughout the day?
  • 5How does the management team stay in touch with families to provide regular updates on a resident's health and well-being?
  • 6In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?

Personalized based on this facility's data


Key Review Excerpts

The therapy staff at Mountain View are a wonderful, devoted team who truly care for each patient they rehabilitate.

Rehab patient family member · 2023★★★★★

I would first like to say that I am an outside person who works at a specialty office that has patients who are at this facility. As a healthcare professional, I would absolutely not take my family member to Mountain View Care Home.

Healthcare professional · 2020★★★★★

The nursing staff at this facility is exceptional. Especially AMY & JONATHAN! THANK YOU!! I truly can't thank them enough. They care for my mother as if she were their family member.

Long-term resident's family · 2019★★★★
Source: 197 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
2.76hrs
67%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.9%
Worse than Avg
Here
86.9%
US
95.5%
AZ
94.6%
Pima
96.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.0%
Worse than Avg
Here
13.0%
US
12.1%
AZ
4.0%
Pima
4.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
AZ
97.0%
Pima
97.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
19.4%
AZ
20.5%
Pima
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.2%
Mixed vs Avgs
Here
14.2%
US
14.4%
AZ
10.6%
Pima
12.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
19.5%
AZ
20.6%
Pima
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
81.8%
AZ
91.3%
Pima
91.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.7%
Mixed vs Avgs
Here
89.7%
US
79.7%
AZ
87.3%
Pima
91.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
AZ
1.1%
Pima
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)
4 complaint-triggered

Families have filed reports leading to 7 complaint-triggered deficiencies, including concerns about abuse protection and accident prevention. The facility shows recurring issues across care planning, safety supervision, and medication management, with problems appearing across multiple surveys from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated safety and care quality issues, combined with family complaints, warrants careful consideration during your visit.

Jun 6, 2025Routine
14
0133ModerateCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0006MinorCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0605MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 19, 2024Complaint
3
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 28, 2023Complaint
1
0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 9, 2023Routine
6
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0223MinorCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0727MinorCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 18, 2022Routine
9
0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

26total
23deficiencies
Mar 4, 2026Complaint
CleanReport

The state complaint survey was conducted on March 4, 2026, through March 4, 2026, of the following complaint #s 2785298 and 00159809. There were no deficiencies cited.

Feb 20, 2026Complaint
CleanReport

This complaint survey was conducted on February 20, 2026, with the investigation of complaints: 00159543 and 00159604. No deficiencies were cited.

Feb 10, 2026Complaint
CleanReport

An onsite complaint survey was conducted on February 10, 2026 for intake #00158334. There were no deficiencies cited. 

Oct 28, 2025Complaint

A state only Risk Based Survey was conducted between October 28, 2025 through October 30, 2025. The following complaints were investigated,  AZ00153582/2252233, AZ00162743/2252255, AZ00163262/2252147, AZ00164807/2252137AZ00167080/2252174, AZ00169261/2252158, AZ00173434/2252271, AZ00174107/225214, AZ00174652/2252279, AZ00175226/2252280, AZ00176188/2252284, AZ00176409/2252295, AZ00176470/2252288, AZ00176627/2252292, AZ00176736/2252293, AZ00177295/2252297, AZ00177680/2252299, AZ00179131/2252313, AZ00179493/2252314, AZ00179623/2252319, AZ00179636/2252323, AZ00180370/2252325, AZ00180433/2252291, AZ00181001/2252318, AZ00181367/2252228, AZ00181514/2252332, AZ00181651/2252330, AZ00181794/2252201, AZ00182128/2252335, AZ00182316/2252336, AZ00182610/2252339, AZ00182627/2252340, AZ00182887/2252343, AZ00182892/2252342. The following deficiencies were cited.

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Dec 2, 2025

Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of multiple residents (#1, #18, #65, #12, #81, #61) to be free from abuse by other residents.Â

Jun 10, 2025Other
NFPA 101 FederalCorrected Jul 28, 2025

Violation cited

NFPA 101 FederalCorrected Jul 14, 2025

Violation cited

748(a)(1)-(2), §416.54(a)(1)-(2), §418.113(a)(1)-(2), §441.184(a)(1)-(2), §460.84(a)(1)-(2), §482.15(a)(1)-(2), §483.73(a)(1)-(2), §483.475(a)(1)-(2), §484.102(a)(1)-(2), §485.68(a)(1)-(2), §485.542(403.748(a)(1)-(2), 416.54(a)(1)-(2), 418.113(a)(1)-(2), 441.184(a)(1)-(2), 482.1Corrected Jul 12, 2025

Violation cited

NFPA 101 FederalCorrected Jun 14, 2025

Violation cited

NFPA 101 FederalCorrected Jul 28, 2025

Violation cited

NFPA 101 FederalCorrected Jul 28, 2025

Violation cited

NFPA 101 FederalCorrected Jul 12, 2025

Violation cited

Apr 24, 2025Complaint
CleanReport

An onsite complaint investigation was conducted on April 24, 2025 through April 28, 2025 for intake #00126202. No deficiencies were cited.

Mar 17, 2025Complaint
CleanReport

A complaint survey was conducted on March 17, 2025 for the investigation of intake #00116398, 00115620. There were no deficiencies cited.

Jan 27, 2025Complaint
CleanReport

An onsite complaint survey was conducted on January 27, 2025 for the investigation of intake # AZ00221881. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mountain View Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 107 of 328

Ownership & Management

Key personnel

Montion, MariaW-2 Managing EmployeePeterson, ForrestOfficer / DirectorAlbrechtsen, JohnOfficer / DirectorBurnam, SoonOfficer / DirectorFitch, CraigOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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