Mountain View Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 197 Google reviews

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What this means for your family
This facility's therapy department is highly regarded and often leads to successful patient recovery. However, the facility has a history of serious complaints regarding call light response times and weekend staffing. We strongly recommend visiting in person during a weekend or evening shift to observe the actual level of care and responsiveness before making a decision.
Google Reviews
Google Reviews
197 reviews analyzed“Mountain View Care Center receives highly polarized reviews, with many families praising the dedicated therapy team and specific nursing staff for their compassionate end-of-life and rehab care. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that while many report positive outcomes, there is a recurring pattern of complaints regarding understaffing and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Compassionate and attentive individual nursing staff
- Clean and well-maintained facility environment
- Strong support during end-of-life care
Concerns
- Slow or ignored response to call lights (mentioned by 12 reviewers)
- Inconsistent or poor communication from management/nursing (mentioned by 8 reviewers)
- Understaffing, particularly on weekends (mentioned by 6 reviewers)
- Inadequate hygiene and patient care (soiled linens/diapers) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how often do residents participate in these sessions to help maintain their mobility?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the busier weekend shifts?
- 3Could you tell us more about the daily dining experience and how you ensure residents receive nutritious, high-quality meals?
- 4What is your process for keeping residents comfortable and ensuring linens and personal hygiene are attended to consistently throughout the day?
- 5How does the management team stay in touch with families to provide regular updates on a resident's health and well-being?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff at Mountain View are a wonderful, devoted team who truly care for each patient they rehabilitate.”
“I would first like to say that I am an outside person who works at a specialty office that has patients who are at this facility. As a healthcare professional, I would absolutely not take my family member to Mountain View Care Home.”
“The nursing staff at this facility is exceptional. Especially AMY & JONATHAN! THANK YOU!! I truly can't thank them enough. They care for my mother as if she were their family member.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for the flu
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to 7 complaint-triggered deficiencies, including concerns about abuse protection and accident prevention. The facility shows recurring issues across care planning, safety supervision, and medication management, with problems appearing across multiple surveys from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated safety and care quality issues, combined with family complaints, warrants careful consideration during your visit.
Jun 6, 2025Routine14
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2023Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 18, 2022Routine9
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 4, 2026ComplaintCleanReport
The state complaint survey was conducted on March 4, 2026, through March 4, 2026, of the following complaint #s 2785298 and 00159809. There were no deficiencies cited.
Feb 20, 2026ComplaintCleanReport
This complaint survey was conducted on February 20, 2026, with the investigation of complaints: 00159543 and 00159604. No deficiencies were cited.
Feb 10, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 10, 2026 for intake #00158334. There were no deficiencies cited.
Oct 28, 2025Complaint
A state only Risk Based Survey was conducted between October 28, 2025 through October 30, 2025. The following complaints were investigated, AZ00153582/2252233, AZ00162743/2252255, AZ00163262/2252147, AZ00164807/2252137AZ00167080/2252174, AZ00169261/2252158, AZ00173434/2252271, AZ00174107/225214, AZ00174652/2252279, AZ00175226/2252280, AZ00176188/2252284, AZ00176409/2252295, AZ00176470/2252288, AZ00176627/2252292, AZ00176736/2252293, AZ00177295/2252297, AZ00177680/2252299, AZ00179131/2252313, AZ00179493/2252314, AZ00179623/2252319, AZ00179636/2252323, AZ00180370/2252325, AZ00180433/2252291, AZ00181001/2252318, AZ00181367/2252228, AZ00181514/2252332, AZ00181651/2252330, AZ00181794/2252201, AZ00182128/2252335, AZ00182316/2252336, AZ00182610/2252339, AZ00182627/2252340, AZ00182887/2252343, AZ00182892/2252342. The following deficiencies were cited.
Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of multiple residents (#1, #18, #65, #12, #81, #61) to be free from abuse by other residents.Â
Jun 10, 2025Other
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Apr 24, 2025ComplaintCleanReport
An onsite complaint investigation was conducted on April 24, 2025 through April 28, 2025 for intake #00126202. No deficiencies were cited.
Mar 17, 2025ComplaintCleanReport
A complaint survey was conducted on March 17, 2025 for the investigation of intake #00116398, 00115620. There were no deficiencies cited.
Jan 27, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 27, 2025 for the investigation of intake # AZ00221881. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Mountain View Care Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 107 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit mountainviewcarecenteraz.com
Medicare data downloads
Original nursing home datasets
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