Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 277 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 54% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
La Canada Care Center receives highly polarized feedback, with many reviewers praising the dedicated physical and occupational therapy teams for successful rehabilitation outcomes. However, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication during medical emergencies. Prospective families should be aware that while many find the staff kind and professional, there are consistent reports of understaffing and lapses in basic patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 222 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The physical therapist, Ty, is amazing. He was very helpful, patient, knowledgeable, and kind. Helped my dad to get stronger so he could go home.”
“The night shift does not care at all if you are in pain they say push call light then someone comes in turns light off says i will tell nurse and then nobody ever comes then when the nurse shows up hours later they you should have pushed it again.”
“My 88 year old grandma was there to recover from a fall. She left unresponsive to the ER to be intubated. She got a UTI for the first time because she was neglected by the staff.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to recent deficiencies in treatment quality and medication management at this facility. The most recurring issues involve medication safety, basic care delivery, and fire safety systems appearing across multiple surveys from 2021-2024. While the facility has correction plans for the complaint-triggered deficiencies, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully evaluate during visits.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Jan 21, 2026
$8,278
Source: AZ State Licensing Agency
A complaint survey was conducted on March 23, 2026 for the investigation of intake(s) #: 2805832, 00162408. There were no findings cited.
An onsite complaint survey was conducted on March 3, 2026 through March 5, 2026 for the investigation of the intake #'s: 00155031, 00155032, 00159037, 00158897, 00157800, 00155938, 00155763, 00154666, 00150228, 00150123, 00147582, 00145974, 00145083, 00128051, AZ00222911, AZ00222915, AZ00217257, AZ00217258, AZ00216962, AZ00216958, AZ00211718, AZ00211502, AZ00211500, AZ00210589, AZ00210586, AZ00210280, AZ00210283, AZ00210238, AZ00207103, AZ00207101, AZ00206914, AZ00201512, AZ00201513, AZ00201489, AZ00201488, AZ00201334, AZ00200022, AZ0020025, AZ00197662, AZ00197663, AZ00196428, AZ00196427, AZ00196420, AZ00196418, AZ00195479, AZ00195478, AZ00195296, AZ00195298, AZ00195205, AZ00194873, AZ00194794, AZ00193850, AZ00191723, AZ00191721. The following deficiencies were cited:
Based on observations, interviews, and policy review, the Administrator failed to ensure that a nursing care institution's premises are cleaned and disinfected according to policies and procedures to prevent, minimize and control illness and infection. This deficient practice can increase the risk of infection, and not provide the residents with a safe and clean environment.Â
Based on observations, interviews and facility policy, the facility failed to ensure that one resident (#600) was treated with dignity, respect and consideration by another resident (#525).
Investigation of intake #00156572 was conducted on January 21, 2026. The following deficiencies were cited:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure 1 of 3 sampled residents (#20) was free from a significant medication error. The deficient practice could result in harm to the resident.Findings include:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure medications administered to 1 of 3 sampled residents (#20) had physician orders. The census was 101. The deficient practice resulted in resident hospitalization due to a change in resident's condition.Findings include:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure one resident (#20) was free from a significant medication error. Findings include:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to maintain the resident's highest practicable well-being by failing to ensure medications administered to one resident (#20) had physician orders. Findings include:
No deficiencies are reported in this inspection record.
An onsite complaint investigation was completed for intake #2630432 on October 17, 2025. There were no deficiencies cited.
An onsite complaint survey was conducted on April 07, 2025 for the investigation of intake # 00124938, AZ00215740. There were no deficiencies cited.
An onsite complaint survey was conducted on March 12, 2025 for the investigation of intake # 00116480, 00116351, 00116333. There were no deficiencies cited.
An onsite complaint survey was conducted on February 11, 2025 through February 12, 2025 for the investigation of intake # AZ00223327, AZ00212587, AZ00212045, AZ00211594, AZ00211508. There were no deficiencies cited.
La Canada Care Center
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 126 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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