La Canada Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 271 Google reviews

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What this means for your family
This facility has a highly effective rehabilitation department that has helped many patients recover strength and return home. However, families must be vigilant; multiple reviewers reported significant delays in response to call lights and lapses in medication management. We strongly recommend daily visits and active advocacy to ensure your loved one's basic needs are met.
Google Reviews
Google Reviews
271 reviews analyzed“La Canada Care Center receives highly polarized feedback, with many reviewers praising the dedicated physical and occupational therapy teams for successful rehabilitation outcomes. However, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication during medical emergencies. Prospective families should be aware that while many find the staff kind and professional, there are consistent reports of understaffing and lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm and attentive nursing assistants
- Professional and helpful admissions staff
- Clean and well-maintained facility environment
Concerns
- Slow response times to call lights and patient requests (mentioned by 12 reviewers)
- Poor communication with family members regarding medical status (mentioned by 8 reviewers)
- Inconsistent medication management and administration (mentioned by 6 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that staffing levels are a key focus for your facility; could you explain how you manage staffing ratios to ensure that residents' daily needs are met promptly?
- 2We understand that timely responses to call lights are vital for peace of mind; what systems or protocols do you have in place to ensure staff can respond quickly to resident requests?
- 3Effective communication is very important to our family; what is your standard process for keeping families updated on a resident's medical status and any changes in their care plan?
- 4I see that your facility has a strong reputation for physical and occupational therapy; how are these services integrated into the daily routine for residents who need them?
- 5Regarding medication management, what specific safeguards or double-check procedures do you have in place to ensure accuracy and consistency for all residents?
- 6I noticed you actively engage with feedback online; how do you use that family input to make tangible improvements to the dining experience or daily activities here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist, Ty, is amazing. He was very helpful, patient, knowledgeable, and kind. Helped my dad to get stronger so he could go home.”
“The night shift does not care at all if you are in pain they say push call light then someone comes in turns light off says i will tell nurse and then nobody ever comes then when the nurse shows up hours later they you should have pushed it again.”
“My 88 year old grandma was there to recover from a fall. She left unresponsive to the ER to be intubated. She got a UTI for the first time because she was neglected by the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to recent deficiencies in treatment quality and medication management at this facility. The most recurring issues involve medication safety, basic care delivery, and fire safety systems appearing across multiple surveys from 2021-2024. While the facility has correction plans for the complaint-triggered deficiencies, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully evaluate during visits.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 21, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 2, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 14, 2022Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 7, 2021Routine10
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jan 21, 2026
$12,735
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 23, 2026ComplaintCleanReport
A complaint survey was conducted on March 23, 2026 for the investigation of intake(s) #: 2805832, 00162408. There were no findings cited.
Mar 3, 2026Complaint
An onsite complaint survey was conducted on March 3, 2026 through March 5, 2026 for the investigation of the intake #'s: 00155031, 00155032, 00159037, 00158897, 00157800, 00155938, 00155763, 00154666, 00150228, 00150123, 00147582, 00145974, 00145083, 00128051, AZ00222911, AZ00222915, AZ00217257, AZ00217258, AZ00216962, AZ00216958, AZ00211718, AZ00211502, AZ00211500, AZ00210589, AZ00210586, AZ00210280, AZ00210283, AZ00210238, AZ00207103, AZ00207101, AZ00206914, AZ00201512, AZ00201513, AZ00201489, AZ00201488, AZ00201334, AZ00200022, AZ0020025, AZ00197662, AZ00197663, AZ00196428, AZ00196427, AZ00196420, AZ00196418, AZ00195479, AZ00195478, AZ00195296, AZ00195298, AZ00195205, AZ00194873, AZ00194794, AZ00193850, AZ00191723, AZ00191721. The following deficiencies were cited:
Based on observations, interviews and facility policy, the facility failed to ensure that one resident (#600) was treated with dignity, respect and consideration by another resident (#525).
Based on observations, interviews, and policy review, the Administrator failed to ensure that a nursing care institution's premises are cleaned and disinfected according to policies and procedures to prevent, minimize and control illness and infection. This deficient practice can increase the risk of infection, and not provide the residents with a safe and clean environment.Â
Jan 21, 2026Complaint
Investigation of intake #00156572 was conducted on January 21, 2026. The following deficiencies were cited:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure medications administered to 1 of 3 sampled residents (#20) had physician orders. The census was 101. The deficient practice resulted in resident hospitalization due to a change in resident's condition.Findings include:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure 1 of 3 sampled residents (#20) was free from a significant medication error. The deficient practice could result in harm to the resident.Findings include:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to maintain the resident's highest practicable well-being by failing to ensure medications administered to one resident (#20) had physician orders. Findings include:
Based on clinical record review, interviews, review of facility documentation and policy and procedures, the facility failed to ensure one resident (#20) was free from a significant medication error. Findings include:
Jan 13, 2026OtherCleanReport
No deficiencies found during this inspection.
Oct 17, 2025ComplaintCleanReport
An onsite complaint investigation was completed for intake #2630432 on October 17, 2025. There were no deficiencies cited.
Apr 7, 2025ComplaintCleanReport
An onsite complaint survey was conducted on April 07, 2025 for the investigation of intake # 00124938, AZ00215740. There were no deficiencies cited.
Mar 12, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 12, 2025 for the investigation of intake # 00116480, 00116351, 00116333. There were no deficiencies cited.
Feb 11, 2025ComplaintCleanReport
An onsite complaint survey was conducted on February 11, 2025 through February 12, 2025 for the investigation of intake # AZ00223327, AZ00212587, AZ00212045, AZ00211594, AZ00211508. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
La Canada Care Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 126 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
271 reviews from families & visitors
Official Website
Visit lacanadacarecenter.com
Medicare data downloads
Original nursing home datasets
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