Morton Plant Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
While the facility's physical and occupational therapy departments are frequently praised for their expertise, the facility suffers from significant, recurring issues with staffing levels and medication management. We strongly advise families to conduct unannounced visits and to maintain a daily presence to advocate for their loved one's dietary and hygiene needs.
Google Reviews
Google Reviews
51 reviews on Google“Morton Plant Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect and systemic failures. Critical issues frequently cited include poor communication, medication management errors, and inadequate staffing levels that impact basic patient hygiene and safety. Families considering this facility should be aware of the significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Some exceptionally compassionate individual nursing staff
- Clean facility environment
- Strong support from specific admissions and social work staff
Concerns
- Understaffing leading to slow response times and poor hygiene (mentioned by 6 reviewers)
- Medication and dietary management errors (mentioned by 4 reviewers)
- Poor communication from management and lack of responsiveness to complaints (mentioned by 3 reviewers)
- Loss of personal belongings and laundry service issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high marks for your therapy team, how do you ensure that same level of consistency and attention from the nursing staff during evening and weekend shifts?
- 2I noticed some feedback regarding medication and dietary management; could you walk me through the specific protocols you have in place to prevent errors in these areas?
- 3With the recent health inspection results, what specific steps is the facility taking to address those findings and improve the overall care environment?
- 4Communication is very important to our family; what is the best way to stay in touch with the management team if we have questions or concerns about our loved one's care?
- 5I see that you engage with feedback online, which is great; how do you use that input to make tangible improvements to the daily experience for residents?
- 6Regarding personal belongings and laundry, what systems are in place to ensure items are tracked and returned properly?
Personalized based on this facility's data
Key Review Excerpts
“The nightime nurses are horrible, they will not wipe you up after an accident they just change your adult diaper with no wipes. It is disgustingly gross the way they treat you.”
“Dietary messed up my father's diabetic meals EVERYDAY. Lenny the case manager doesnt communicate and only warms the seat in his office. They are under staffed.”
“I have been using the various services for several years and for the most part the physical therapy team, but in addition the speech and occupational therapists. All have been truly outstanding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Morton Plant Rehabilitation Center has 25 deficiencies across three surveys with no complaint-triggered issues. The facility shows recurring problems in medication management, safety systems, and care planning that persist across multiple inspections from 2021 to 2025. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like medication errors and resident assessment suggests ongoing quality concerns families should carefully consider.
Feb 6, 2025Routine8
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Dec 22, 2022Routine10
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Apr 16, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Morton Plant Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit baycare.org
Medicare data downloads
Original nursing home datasets
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