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Nursing HomeMedicaid Investigative

Clearwater Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1270 Turner St, Clearwater, FL 33756109 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 61 Google reviews

5
4
3
2
1
Clearwater Center Nursing Home in Clearwater, FL — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 6.0)
  • High RN turnover (67%)

Bottom 25% in FL · Below recommended RN staffing · Worst in HEARTHSTONE SENIOR COMMUNITIES chain · $76,496 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While recent reviews suggest improvements in facility cleanliness and administrative responsiveness, the facility continues to receive serious reports of clinical neglect and communication failures. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and medication administration, as responsiveness to call lights remains a significant concern.

Google Reviews

Google Reviews

61 reviews on Google
Clearwater Center receives highly polarized feedback, with recent reviews often praising a clean environment and friendly administrative staff, while older and some recent negative reviews report severe neglect, medication errors, and poor communication. Families should be aware of significant concerns regarding nursing responsiveness, patient hygiene, and administrative follow-through. While some visitors report a positive turnaround under new management, others describe traumatic experiences involving lack of basic care.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Helpful and friendly admissions and administrative staff
  • Effective physical therapy department
  • Professional and attentive management team

Concerns

  • Neglect and slow response to call lights (mentioned by 6 reviewers)
  • Medication management errors and delays (mentioned by 3 reviewers)
  • Poor communication with families regarding patient status (mentioned by 4 reviewers)
  • Inadequate nutrition and missing personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'20(1)'22(7)'24(8)'26(1)

Distribution · 66 analyzed

5
35
4
9
3
0
2
2
1
20

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about how clean and well-maintained the facility is; what specific cleaning protocols are in place for the resident rooms?
  • 2How does the nursing team manage call lights to ensure that residents receive timely assistance when they need it?
  • 3Can you walk us through your process for medication administration to ensure everything is handled accurately and on schedule?
  • 4What is the best way for us to stay in regular contact with the nursing staff regarding updates on our loved one's health and status?
  • 5We are interested in the dining experience; could you tell us more about the daily meal menus and how you ensure nutritional needs are met?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The only downside was that he doesn't have a cell phone and they didn't have a phone line in the room.

Long-term resident's family · 2024☆☆☆☆

I must say that the Physical therphy department was not fancy, but developed a five star class training for Patient. Such dedication from the department.

Rehab patient · 2025★★★★★

My Dad has been in this place for idk how long now. He's been hospitalized 3 times never received a phone call until the hospital calls me a day later to review what's going on.

Long-term resident's family · 2025☆☆☆☆
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
77%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
19.4%
FL
11.5%
Pinellas
11.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.5%
FL
15.0%
Pinellas
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
FL
4.1%
Pinellas
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
FL
10.6%
Pinellas
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.8%
Mixed vs Avgs
Here
8.8%
US
15.4%
FL
8.7%
Pinellas
7.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Pinellas
96.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
FL
94.7%
Pinellas
93.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
FL
94.8%
Pinellas
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (7.3)
5 complaint-triggered
$76,496 in fines

Clearwater Center has significant inspection concerns, with families filing complaints that led to findings of inadequate abuse reporting and medication management problems. The facility shows recurring issues across multiple surveys with nursing staffing, care planning, and resident rights, though all deficiencies have correction dates. The most recent 2024 survey found 21 violations spanning nursing care, infection control, emergency preparedness, and safety systems.

Feb 21, 2024Routine
20
0695Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 21, 2024Complaint
2
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Apr 12, 2023Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 3, 2021Routine
4
0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Mar 13, 2020Routine
3
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Feb 21, 2024

$76,496

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clearwater Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Hearthstone Senior Communities

Chain Size

8 facilities nationwide

Chain avg rating: 2.0/5 · Rank 6 of 7 (Worst)

Ownership & Management

Owners

Clearwater Rehabilitation Center, LLC

Owner · Organization

100%

Hearthstone Senior Communities, INC.

Owner (parent company) · Organization

100%

Key personnel

Garner, AlvinOfficer / DirectorJaffe, HowardOfficer / DirectorRombold, LoriOfficer / DirectorWyatt, BrianOfficer / DirectorConsulting Support Services, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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