Clearwater Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 61 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High RN turnover (67%)
Bottom 25% in FL · Below recommended RN staffing · Worst in HEARTHSTONE SENIOR COMMUNITIES chain · $76,496 in fines · Special Focus Facility (CMS)
What this means for your family
While recent reviews suggest improvements in facility cleanliness and administrative responsiveness, the facility continues to receive serious reports of clinical neglect and communication failures. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and medication administration, as responsiveness to call lights remains a significant concern.
Google Reviews
Google Reviews
61 reviews on Google“Clearwater Center receives highly polarized feedback, with recent reviews often praising a clean environment and friendly administrative staff, while older and some recent negative reviews report severe neglect, medication errors, and poor communication. Families should be aware of significant concerns regarding nursing responsiveness, patient hygiene, and administrative follow-through. While some visitors report a positive turnaround under new management, others describe traumatic experiences involving lack of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Helpful and friendly admissions and administrative staff
- Effective physical therapy department
- Professional and attentive management team
Concerns
- Neglect and slow response to call lights (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication with families regarding patient status (mentioned by 4 reviewers)
- Inadequate nutrition and missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; what specific cleaning protocols are in place for the resident rooms?
- 2How does the nursing team manage call lights to ensure that residents receive timely assistance when they need it?
- 3Can you walk us through your process for medication administration to ensure everything is handled accurately and on schedule?
- 4What is the best way for us to stay in regular contact with the nursing staff regarding updates on our loved one's health and status?
- 5We are interested in the dining experience; could you tell us more about the daily meal menus and how you ensure nutritional needs are met?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The only downside was that he doesn't have a cell phone and they didn't have a phone line in the room.”
“I must say that the Physical therphy department was not fancy, but developed a five star class training for Patient. Such dedication from the department.”
“My Dad has been in this place for idk how long now. He's been hospitalized 3 times never received a phone call until the hospital calls me a day later to review what's going on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clearwater Center has significant inspection concerns, with families filing complaints that led to findings of inadequate abuse reporting and medication management problems. The facility shows recurring issues across multiple surveys with nursing staffing, care planning, and resident rights, though all deficiencies have correction dates. The most recent 2024 survey found 21 violations spanning nursing care, infection control, emergency preparedness, and safety systems.
Feb 21, 2024Routine20
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 21, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Apr 12, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 3, 2021Routine4
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Mar 13, 2020Routine3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 21, 2024
$76,496
Ownership & Operations
Who Operates This Facility
Clearwater Center
nonprofit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Clearwater Rehabilitation Center, LLC
Owner · Organization
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit clearwatercenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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