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Nursing HomeMedicaid

Morningside Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1000 Pelham Parkway South, East Bronx · Bronx, NY 10461386 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 495 Google reviews

5
4
3
2
1
Morningside Nursing and Rehabilitation Center Nursing Home in Bronx, NY — Street View
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What this means for your family

While the physical therapy department is highly effective and the facility is physically clean, there is a recurring pattern of delayed response times for basic care and poor communication from management. When touring, ask specifically about the nurse-to-patient ratio on weekends and request a clear plan for how the facility handles urgent family communication.

Google Reviews

Google Reviews

495 reviews on Google
Morningside Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness and the effectiveness of the physical therapy team. However, a significant number of reviewers report serious concerns regarding neglect, including delayed response times for basic hygiene needs, poor communication, and inconsistent nursing care. Families should be aware that while some departments are highly regarded, others appear to struggle with staffing levels and professional oversight.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0Activities5.0Meds2.0Memory7.0Comms4.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Clean and well-maintained facility
  • Professional and welcoming front desk staff
  • Compassionate and attentive individual nursing staff

Concerns

  • Delayed response to call bells and hygiene needs (mentioned by 7 reviewers)
  • Poor communication and lack of follow-up from management (mentioned by 4 reviewers)
  • Understaffing leading to inconsistent care quality (mentioned by 3 reviewers)
  • Inadequate dietary options (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42024(68)4.32025(150)4.22026(90)

Distribution · 308 analyzed

5
220
4
37
3
6
2
8
1
37
21 reviews posted between Mar 22, 2026Apr 2, 2026 · 15 were 5-star
10 reviews posted between Nov 9, 2025Nov 13, 2025 · 8 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that the facility has a large capacity of 386 residents, what systems are in place to ensure that call bells are answered promptly and that individual hygiene needs are met consistently?
  • 2I noticed your team is very active in responding to online reviews; how do you utilize that feedback loop to improve communication between your management team and the families of residents?
  • 3With the current staffing levels, how do you ensure that your highly-regarded physical therapy team coordinates effectively with the nursing staff to maintain continuity of care?
  • 4We understand that dietary preferences are important; could you walk us through how the kitchen team handles special requests or concerns regarding the quality and variety of daily meals?
  • 5Since medication management is a critical part of daily health, what specific protocols do you have in place to ensure accuracy and timely administration for residents?
  • 6What does a typical day look like for a resident here, and how do you encourage social engagement given the size of the community?

Personalized based on this facility's data


Key Review Excerpts

The biggest challenge now is that she doesn’t want to leave! We’re not sure where this incredible team was recruited from, but they are truly some of the most phenomenal human beings we’ve met.

Rehab patient's family · 2025★★★★★

My grandmother stayed here, and the level of neglect she experienced was horrifying. She had multiple falls, including one so serious that she ended up in the hospital for days—yet our family was never even notified.

Granddaughter of resident · 2025☆☆☆☆

The physical therapy staff was amazing. They work with my limited ability and got me motivated to exercize everyday. However the dietary department needs a desperate change, DISGRACEFUL!!!!!

Rehab patient · 2025★★★★
Source: 495 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.18hrs
OK
Registered nurses for medical care
Total Nursing
3.31hrs
81%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
66%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility89.4%
Worse than Avg
Here
89.4%
US
12.1%
NY
18.9%
Bronx
26.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.9%
Worse than Avg
Here
77.9%
US
95.5%
NY
95.3%
Bronx
93.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
19.5%
NY
13.3%
Bronx
6.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.5%
NY
13.8%
Bronx
11.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
NY
13.8%
Bronx
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
93.4%
NY
91.3%
Bronx
88.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.1%
Better than Avg
Here
84.1%
US
81.8%
NY
77.0%
Bronx
65.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.4%
Mixed vs Avgs
Here
77.4%
US
79.8%
NY
78.8%
Bronx
70.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
3 complaint-triggered

This facility has a concerning pattern of deficiencies across multiple care areas, with families filing complaints that triggered investigations into resident abuse protection and grievance procedures. The most recurring issues involve resident rights violations, fire safety problems, and food service deficiencies, with waste disposal problems appearing repeatedly across different surveys. While all deficiencies show correction dates, the volume of issues—34 total across five surveys—suggests ongoing operational challenges that families should investigate thoroughly during visits.

Feb 2, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 21, 2025Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Dec 16, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 12, 2024Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Apr 11, 2022Routine
8
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

Jul 8, 2019Routine
16
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0352Potential for harm · PatternCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0227Potential for harm · IsolatedCorrected

Egress Deficiencies

Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

0751Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Morningside Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cassena Care

Chain Size

13 facilities nationwide

Chain avg rating: 3.7/5 · Rank 11 of 15

Ownership & Management

Owners

Carillo, Joseph

Owner

10%

Debenedictis, Pasquale

Owner

35%

Rutenberg, Solomon

Owner

20%

Solovey, Alex

Owner

35%

Key personnel

Carillo, JosephOfficer / DirectorDebenedictis, PasqualeOfficer / DirectorRutenberg, SolomonOfficer / DirectorSolovey, AlexOfficer / DirectorCooperberg, ArthurManager
Source: Medicare provider data

Contact

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References & Resources

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