Loading EveryPlace content…
Public Google reviewers rate this highly and often mention compassionate and long-term staff. Schedule a visit to confirm the fit.
based on 72 Google reviews
Email Monticello West to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate Monticello West highly. Reviewers highlight: compassionate and long-term staff, high-quality dining and meal variety. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Monticello West is highly regarded by many families for its warm, professional staff and its ability to provide a welcoming environment for residents with dementia. While many reviewers praise the high quality of care and delicious dining, there are serious, critical concerns regarding memory care safety and facility maintenance that should be investigated.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members, residents, or family details. For negative reviews, the owner avoids arguing and instead attempts to move the conversation offline by providing contact information for management.
Personalized based on this facility's data
Key Review Excerpts
“Nan has just been incredible helping us quickly navigate moving our friend from a rehab facility to what we hope will be a tremendous improvement in his care.”
“They allowed my father with dementia to escape from their supposed "memory care" floor and the police found him wandering about a mile away.”
“The staff is so friendly and attentive, that many have become like family.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on August 9, 2023, identified seven violations, all related to Life Safety Code standards such as fire drills, emergency lighting, and electrical maintenance. All identified issues were documented as corrected by September 22, 2023, and there are currently no active enforcement actions against the facility.
Life Safety Code (7 violations)
The facility failed to provide at least two separate stairs between the ground floor and other floors and that all stairs used as a means of egress meet the Life Safety Code.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide the minimum levels of illumination required in the facility.
Lcsmw LLC
for profit
LIFE CARE SERVICES LLC
THOMAS MARKS
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit monticellowestlcs.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
The Tradition Lovers Lane Assisted Living and Memory Care
1.7 miAssisted Living · Dallas, TX
The Arbor Woods LLC
1.9 miAssisted Living · Dallas, TX
Belmont Village Turtle Creek Tenant, LLC
1.9 miAssisted Living · Dallas, TX
Iris Memory Care of Turtle Creek
2.1 miAssisted Living · Dallas, TX
Bir Jv Llp
2.2 miAssisted Living · Dallas, TX
Avir at Dallas
2.2 miNursing Home · Dallas, TX