Monticello West
Families consistently rate this highly — reviewers highlight compassionate and long-term staff. Schedule a visit to confirm the fit.
based on 72 Google reviews
Watch Monticello West
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility excels in dining quality and staff friendliness, making it a pleasant environment for many. However, families with residents prone to wandering should exercise extreme caution and ask for specific details on memory care security protocols due to recent reported incidents.
Google Reviews
Google Reviews
72 reviews on Google“Monticello West is highly regarded by many families for its warm, professional staff and its ability to provide a welcoming environment for residents with dementia. While many reviewers praise the high quality of care and delicious dining, there are serious, critical concerns regarding memory care safety and facility maintenance that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-term staff
- High-quality dining and meal variety
- Smooth transition and move-in process
- Engaging social activities and events
Concerns
- Memory care safety/wandering risks
- Facility maintenance issues (A/C, pests)
- Inconsistent medication or medical monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members, residents, or family details. For negative reviews, the owner avoids arguing and instead attempts to move the conversation offline by providing contact information for management.
Questions for Your Tour
- 1We've heard wonderful things about how much the staff stays with residents long-term; how does that continuity of care help during the initial move-in process?
- 2Could you tell us more about the daily social calendar and what specific types of engaging activities are available for residents?
- 3With your memory care certification, what specific safety measures and monitoring are in place to prevent wandering or ensure resident security?
- 4How is the medication administration process managed and monitored by the nursing staff to ensure everything is handled accurately?
- 5We'd love to hear more about the dining program—how much variety is there in the daily meal menus?
- 6In the event of a medical emergency or a change in health status during the night, what is the protocol for monitoring and responding?
Personalized based on this facility's data
Key Review Excerpts
“Nan has just been incredible helping us quickly navigate moving our friend from a rehab facility to what we hope will be a tremendous improvement in his care.”
“They allowed my father with dementia to escape from their supposed "memory care" floor and the police found him wandering about a mile away.”
“The staff is so friendly and attentive, that many have become like family.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on August 9, 2023, identified seven violations, all related to Life Safety Code standards such as fire drills, emergency lighting, and electrical maintenance. All identified issues were documented as corrected by September 22, 2023, and there are currently no active enforcement actions against the facility.
Aug 9, 2023Routine
Life Safety Code (7 violations)
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to provide at least two separate stairs between the ground floor and other floors and that all stairs used as a means of egress meet the Life Safety Code.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to provide the minimum levels of illumination required in the facility.
Ownership & Operations
Who Operates This Facility
Lcsmw LLC
for profit
LIFE CARE SERVICES LLC
THOMAS MARKS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit monticellowestlcs.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Belmont Village Turtle Creek Tenant, LLC
2.0 miAssisted Living · Dallas, TX
Ventana by Buckner
2.5 miNursing Home · Dallas, TX
The Preston of the Park Cities
2.8 miAssisted Living · Dallas, TX
Magnolia Assisted Living LLC
4.7 miAssisted Living · Dallas, TX
Villages of Lake Highlands Assisted Living
5.2 miAssisted Living · Dallas, TX
Vitality Living Preston Hollow
5.3 miAssisted Living · Dallas, TX