Country Manor La Mesa Healthcare Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and hospice care, with many families praising the skill of the therapists and the kindness of the nursing staff. However, you should be vigilant about communication; multiple families have struggled to get timely updates or reach the nurse's station by phone. We recommend establishing a clear, written communication plan with the administration upon admission.
Google Reviews
Google Reviews
46 reviews on Google“Families considering Country Manor La Mesa often praise the facility for its exceptional rehabilitation services and the compassionate, professional attitude of the nursing and therapy staff. While many reviewers highlight the beautiful grounds and high-quality hospice care, there are serious, recurring allegations regarding inconsistent communication and instances of patient neglect. Prospective families should prioritize verifying staffing levels and communication protocols during shift changes.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and professional nursing staff
- Beautifully maintained grounds and clean facility
- High-quality hospice and end-of-life care
Concerns
- Inconsistent communication with families regarding patient updates (mentioned by 3 reviewers)
- Instances of patient neglect or hygiene issues (mentioned by 3 reviewers)
- Difficulty reaching the nurse's station by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and physical therapy programs here; could you tell us more about how that's integrated into a resident's daily routine?
- 2What is the best way for us to stay in regular contact with the nursing team to ensure we are receiving timely updates on our loved one's care?
- 3If we need to reach the nurse's station quickly during the evening or overnight hours, what is the most reliable way to get a hold of someone?
- 4How does the staff ensure that personal hygiene and daily grooming needs are consistently met for every resident?
- 5Could you describe what a typical day of social activities or outings looks like for the residents here?
- 6In the event of a medical emergency or a sudden change in health status, what are the specific protocols the nursing staff follows?
Personalized based on this facility's data
Key Review Excerpts
“The food was great, the employees were kind and efficient. Dad had great care here and he was safe. Also had great PT on site.”
“I'm here from Texas, and I was so pleased my brother had a clean peaceful place to pass in. As a retired nurse, and Quality Assurance Director, I can tell you this place is one I trust.”
“I had to go there for rehab and they don't let use the toilet they make you wear diapers so u have to deficate in your diapers and be cleaned by someone else I found it repulsive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring care issues that families have reported to authorities. The most frequent problems involve patient care and treatment, medication management, and fire safety systems. Seven complaint-triggered deficiencies indicate families have filed reports about care quality, including wound care and nutrition concerns. While the facility corrects violations when cited, issues with patient care, pharmacy services, and safety systems persist across multiple surveys from 2019 to 2025, suggesting ongoing operational challenges.
Mar 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 17, 2025Complaint3
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 16, 2025Routine15
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Sep 23, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 19, 2021Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 20, 2019Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Country Manor La Mesa Healthcare Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 31
Ownership & Management
Owners
Ag Facilities Operations, LLC
Owner · Organization
Ira E Smedra Living Trust
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Hassell, Lance
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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