Montecito Post Acute Care and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 695 Google reviews
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What this means for your family
While the rehabilitation and activities teams are highly regarded, the consistent reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend that a family member or advocate visits frequently to monitor care and ensure basic needs are being met in a timely manner.
Google Reviews
Google Reviews
695 reviews analyzed“Montecito Post Acute Care and Rehabilitation receives highly polarized feedback, with many reviewers praising the therapy and nursing teams while others report severe neglect and safety concerns. Families should be aware of recurring reports regarding slow response times to call lights, hygiene issues, and challenges with communication. While some patients have had positive rehabilitation experiences, the facility faces significant allegations of neglect that require careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Responsive and professional management team
- Dedicated respiratory therapy staff
- Clean and well-maintained facility environment
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 8 reviewers)
- Difficulty reaching staff via phone or receiving timely updates (mentioned by 5 reviewers)
- Reports of medical neglect or failure to follow care plans (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; can you tell us more about how the therapists work with residents to reach their mobility goals?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3What specific protocols are in place to ensure that medication management and daily care plans are followed accurately every single day?
- 4How do you maintain consistent communication with family members if we have questions or need an update on our loved one's condition?
- 5Could you describe the dining experience and how the facility manages mealtime nutrition and cleanliness?
- 6What is the process for handling medical emergencies or sudden changes in a resident's health after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team itself is caring, actually helpful in goal setting/ achievement. We feel lucky to be working with Montecito post acute care, Kyle and team made the difference.”
“I pressed the call button multiple times yo see if someone could help me move him around. No one has showed up at all. I walked to the nurses station & told my mom to press the call button again so I can see how they would react. No one reacted when the call light went on.”
“My mom came home with little to no pt and ot done to allow herself to get around and bedsores weeks of neglect. She also came home with scabies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports that triggered deficiency findings, including recurring issues with accident prevention and medication management. The facility shows a pattern of deficiencies across safety measures, nursing staff levels, and medical records handling, with accident hazards cited multiple times in recent years. While all violations have correction dates, the persistence of safety concerns warrants careful consideration during any visit.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 14, 2025Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 22, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 18, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 1, 2022Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
May 20, 2025
$8,278
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 6, 2026ComplaintCleanReport
The onsite complaint survey was conducted on April 6, 2026 and investigated complaints #00163410 and 00164317There were no deficiencies noted.
Mar 20, 2026ComplaintCleanReport
An onsite complaint survey was conducted on March 20, 2026 for the following intakes: 2795775, 2797040, 2800471, 2804138 & 2807637. There were no deficiencies cited.
Oct 30, 2025ComplaintCleanReport
The Complaint survey was conducted on October 30, 2025, in conjunction with the investigation of the following complaints 2654811 00149130 and 2655419 00149124. The census was 205. There were no deficiencies cited.
Jul 15, 2025ComplaintCleanReport
Investigation of intakes # AZ00225072, SF00135295, AZ00225069, SF00135286, AZ00191356, AZ00191355, AZ00190373, AZ00190372 was conducted on July 15, 2025. No deficiencies were cited.
May 5, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 5, 2025 for the investigation of intake # 00129212. There were no deficiencies cited.
Apr 17, 2025ComplaintCleanReport
An onsite complaint survey was conducted on April 17 through April 18, 2025 for the investigation of intake #AZ00223571, 00127242 and 00127172. There were no deficiencies cited.
Apr 9, 2025ComplaintCleanReport
An onsite complaint survey was conducted on April 09, 2025 for the investigation of intake # 00125395, 00125320, 00124030. There were no deficiencies cited.
Mar 14, 2025Complaint
An investigation was conducted on March 14, 2025 of intake # 00212824, 00121069, 00212225, 00122645, 00122078. The following deficiencies were cited;
Violation cited
Violation cited
Ownership & Operations
Who Operates This Facility
Montecito Post Acute Care and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 79 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
695 reviews from families & visitors
Official Website
Visit montecitocare.com
Medicare data downloads
Original nursing home datasets
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