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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 426 Google reviews
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Citadel Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and many staff members described as kind and professional. Review the component ratings and current source records before deciding.
Citadel Post Acute receives highly polarized feedback, with many families praising the physical therapy team for successful rehabilitation outcomes while others report severe concerns regarding basic hygiene, staffing ratios, and communication. While some visitors find the facility clean and the staff compassionate, a significant number of reviewers describe a neglected environment characterized by strong odors, slow response times to call buttons, and inconsistent medical care. Potential families should be aware that experiences here appear to vary drastically depending on the specific wing or shift.
Quality Themes
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Distribution · 222 analyzed
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Key Review Excerpts
“The physical therapy is great there. The type of gray on the walls in the patient rooms is depressing. The food is generally not appealing.”
“I couldn’t walk when I was admitted. The PT staff were awesome!! I’m walking out on my discharge day, only using a cane!”
“The downside is their CNAs or caregivers caring for the residents. Each is expcted to care for 10 to 16 patients. Patients have to wait up to an hour to be attended after pushing the call button.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
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3
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Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
A family filed a complaint that led to a finding of abuse or neglect issues in 2025, which is concerning. The facility shows recurring problems with building safety systems (fire safety, electrical, ventilation) and has had issues with medication management and infection control. While all deficiencies were reportedly corrected, the pattern of repeated building safety violations and the recent serious complaint about resident protection warrant careful consideration during your visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Source: AZ State Licensing Agency
Investigation of intake #00163902 was conducted on April 1, 2026. No deficiencies were cited.
The complaint investigation was conducted on November 12, 2025, with investigation of intakes:2654364. There were no deficiencies cited.
The complaint survey was conducted on October 24, 2025, with the investigation of intake #00147308. There were no deficiencies cited:
A complaint survey was conducted on May 20, 2025 for the investigation of intake #SF00131258. No deficiencies were cited.
A complaint survey was conducted on May 8, 2025 for the re-investigation of intake # AZ00193297. No deficiencies were cited.
An onsite complaint survey was conducted on May 5, 2025 for the investigation of intake # 00128307 and 00128547 . There were no deficiencies cited.
A complaint investigation was conducted on March 7, 2025 for intakes #00121563, 00120800. No deficiencies were cited.
The recertification/complaint survey was conducted February 18, 2025 through February 20, 2025 in conjunction with the Complaints of AZ00197103, AZ00197106, AZ00197112, AZ00196990, AZ00197017, AZ00196960, AZ00196675, AZ00196432, AZ00185911, AZ00195836, AZ00195788, AZ00195582 . The following deficiencies were cited:
Violation cited
Violation cited
Citadel Post Acute
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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426 reviews from families & visitors
Official Website
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