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Assisted Living

Ashton Gardens Assisted Living LLC

Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.

4525 East Decatur Street, Mesa, AZ 85205Licensed & Active
Google rating
5.0/5

based on 30 Google reviews

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What this means for your family

Families consistently rate Ashton Gardens Assisted Living LLC highly, reflecting positive day-to-day experiences. Reviewers highlight: compassionate and attentive caregiving staff, exceptional communication with family members. Keep in mind that online reviews reflect personal experiences and may not capture everything. Schedule a visit to see if it feels right for your loved one.

Google Reviews

Google Reviews

30 reviews analyzed
Ashton Gardens is highly regarded by families for providing a warm, home-like environment that emphasizes compassion and dignity, particularly for residents in their final days. Reviewers consistently praise the owners, Dana and Shawn, for their hands-on leadership and excellent communication with families. While the facility excels in hospice-level care and emotional support, it is primarily noted as a peaceful, clean, and intimate group home setting.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and attentive caregiving staff
  • Exceptional communication with family members
  • Clean, beautiful, and inviting home environment
  • Strong integration with hospice services
  • Personalized, family-oriented atmosphere

Rating Trends

2345.0'17(1)5.05.0'20(1)5.05.0'23(3)5.05.0'25(9)5.0'26(2)

Distribution

5
30
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How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've noticed how much the management values communication with families; how do you typically keep us updated on our loved one's day-to-day well-being?
  • 2The home feels so beautiful and inviting; what specific touches do you use to maintain such a warm, family-oriented atmosphere for the residents?
  • 3Since the caregiving staff is so highly regarded here, how do you ensure that the personalized, attentive care continues even during shift changes?
  • 4How does the integration with hospice services work here if a resident's medical needs become more complex?
  • 5What kind of daily activities or social outings are planned to help residents stay engaged with the community?
  • 6In the event of a medical emergency during the night, what is the immediate protocol for getting care to a resident?

Personalized based on this facility's data

Source: 30 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

3total
2deficiencies
Oct 31, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00134090 conducted on October 31, 2025.

Apr 4, 2025Routine

The following deficiency was found during the on-site compliance inspection conducted on April 4, 2025:

Residency and Residency AgreementsR9-10-807.A.1-2Corrected Apr 4, 2025

Based on documentation review, record review, and interview, the manager failed to ensure a resident provided evidence of freedom from infectious tuberculosis (TB) as specified in R9-10-113, for two of two residents sampled. The deficient practice posed a TB exposure risk to residents. Findings include: 1. R9-10-113.A states, "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of R2's medical record revealed no documentation of a risk assessment of prior exposure to infectious TB. Based on R2's date of acceptance, this documentation was required. 3. A review of R3's medical record revealed no documentation of a risk assessment of prior exposure to infectious TB. Based on R3's date of acceptance, this documentation was required. 4. In an interview, E1 acknowledged R2's and R3's medical records did not include documentation of a risk assessment of prior exposure to infectious TB. Technical assistance was provided on this Rule during the inspection conducted on February 6, 2024.

Feb 6, 2024Complaint

The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00194262 conducted on February 6, 2024:

In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes:R9-10-815.C.1-7Corrected Feb 20, 2024

Based on record review and interview, the manager failed to ensure a service plan included cognitive stimulation and activities to maximize functioning; strategies to ensure residents personal safety; encouragement to eat meals and snacks; and coordination of communications with the resident's representative, family members, and, if applicable, other individuals identified in the resident's service plan, for two of two resident sampled who received directed care services. Findings include: 1. A review of R1's medical record revealed a service plan dated in November 2023. However, the service plan did not include cognitive stimulation and activities to maximize functioning, strategies to ensure R1's personal safety, encouragement to eat meals and snacks, and coordination of communications with the resident's representative, family members, and, if applicable, other individuals identified in the resident's service plan. 2. A review of R3's medical record revealed a service plan dated in December 2023. However, the service plan did not include cognitive stimulation and activities to maximize functioning, strategies to ensure R3's personal safety, and coordination of communications with the resident's representative, family members, and, if applicable, other individuals identified in the resident's service plan. 3. In an interview, E3 acknowledged R1's and R3's service plan did not include the above mentioned requirements.

Contact

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References & Resources

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