Montclair Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 90 Google reviews

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What this means for your family
This facility shows strong results for short-term rehabilitation, with many families praising the therapy team and nursing staff. However, given the serious reports of neglect for high-acuity patients and cleanliness issues, we strongly advise families to conduct unannounced visits and monitor medical care closely if your loved one has complex needs.
Google Reviews
Google Reviews
90 reviews on Google“Montclair Care Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, significant concerns regarding facility cleanliness, understaffing, poor communication, and neglectful care for high-acuity patients persist across multiple years. Families should be aware that while some report a warm, family-like atmosphere, others describe traumatic experiences involving hygiene issues and unresponsive care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehabilitation
- Warm, family-oriented atmosphere
- Responsive administrative leadership
Concerns
- Understaffing and slow response times (mentioned by 6 reviewers)
- Facility cleanliness and maintenance issues (e.g., pests, broken furniture) (mentioned by 5 reviewers)
- Inadequate communication and discharge planning (mentioned by 3 reviewers)
- Neglect or poor medical oversight for high-acuity/dementia patients (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With a 3-star staffing rating, what specific steps are you taking to ensure that residents receive timely assistance when they call for help?
- 3I’ve read some concerns regarding facility maintenance; could you show me your current process for addressing furniture repairs and general cleanliness in resident rooms?
- 4Given the focus on rehabilitation here, how does your team coordinate medical oversight and medication management for residents with higher-acuity needs?
- 5What does a typical daily schedule look like for residents to ensure they stay engaged and active beyond their physical therapy sessions?
- 6How do you keep families updated on care plans and discharge progress to ensure everyone is on the same page during a resident's stay?
Personalized based on this facility's data
Key Review Excerpts
“My parents have been in the Montclair Care Center for sometime now and the staff have been Wonderful and Caring to the both of them. Even though majority of the staff are great there are a few that go above and beyond to make sure my parents feel welcomed and not a burden.”
“My husband needed surgery for his fractured ankle and went to Montclair Care Center for rehabilitation. The staff and medical personnel were wonderfully attentive. His progress was amazing - going from barely sitting up, to walking with a boot in less than 2 weeks.”
“My father, who is in late-stage dementia, is admittedly difficult to care for and unable to advocate for himself. But the neglect and abuse he suffered from the second-floor staff was inexcusable. He experienced a fall, unexplained bruises, and a cut on his arm that remained uncleaned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Montclair Care Center shows ongoing challenges across multiple areas, with the most frequent problems in electrical systems, medication management, and resident assessments. The facility has had persistent issues with resident assessment reporting (appearing in all three surveys) and medication safety concerns, though all deficiencies show correction dates. While no complaints triggered inspections, the recurring pattern of assessment and pharmacy service violations suggests families should inquire about current quality improvement measures during visits.
Nov 26, 2025Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 5, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 3, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Montclair Care Center
for profit
Chain Affiliation
Highbridge Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Egert, Debbie
Owner
Egert, Usher
Owner
Natanov, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit montclaircarecenter.com
Medicare data downloads
Original nursing home datasets
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