Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 96 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Montclair Care Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and effective physical therapy and rehabilitation. Review the component ratings and current source records before deciding.
Montclair Care Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, significant concerns regarding facility cleanliness, understaffing, poor communication, and neglectful care for high-acuity patients persist across multiple years. Families should be aware that while some report a warm, family-like atmosphere, others describe traumatic experiences involving hygiene issues and unresponsive care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 99 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My parents have been in the Montclair Care Center for sometime now and the staff have been Wonderful and Caring to the both of them. Even though majority of the staff are great there are a few that go above and beyond to make sure my parents feel welcomed and not a burden.”
“My husband needed surgery for his fractured ankle and went to Montclair Care Center for rehabilitation. The staff and medical personnel were wonderfully attentive. His progress was amazing - going from barely sitting up, to walking with a boot in less than 2 weeks.”
“My father, who is in late-stage dementia, is admittedly difficult to care for and unable to advocate for himself. But the neglect and abuse he suffered from the second-floor staff was inexcusable. He experienced a fall, unexplained bruises, and a cut on his arm that remained uncleaned.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Montclair Care Center shows ongoing challenges across multiple areas, with the most frequent problems in electrical systems, medication management, and resident assessments. The facility has had persistent issues with resident assessment reporting (appearing in all three surveys) and medication safety concerns, though all deficiencies show correction dates. While no complaints triggered inspections, the recurring pattern of assessment and pharmacy service violations suggests families should inquire about current quality improvement measures during visits.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Montclair Care Center
for profit
Highbridge Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 4 (Highest rating)
Owners
Egert, Debbie
Owner
Egert, Usher
Owner
Natanov, Brian
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
96 reviews from families & visitors
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