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Nursing HomeMedicaid Top Rated

Montclair Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

111-115 Gates Avenue, Montclair, NJ 0704264 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 90 Google reviews

5
4
3
2
1
Montclair Care Center Nursing Home in Montclair, NJ — Street View
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What this means for your family

This facility shows strong results for short-term rehabilitation, with many families praising the therapy team and nursing staff. However, given the serious reports of neglect for high-acuity patients and cleanliness issues, we strongly advise families to conduct unannounced visits and monitor medical care closely if your loved one has complex needs.

Google Reviews

Google Reviews

90 reviews on Google
Montclair Care Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, significant concerns regarding facility cleanliness, understaffing, poor communication, and neglectful care for high-acuity patients persist across multiple years. Families should be aware that while some report a warm, family-like atmosphere, others describe traumatic experiences involving hygiene issues and unresponsive care.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean3.0Activities8.0Meds2.0Memory2.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy and rehabilitation
  • Warm, family-oriented atmosphere
  • Responsive administrative leadership

Concerns

  • Understaffing and slow response times (mentioned by 6 reviewers)
  • Facility cleanliness and maintenance issues (e.g., pests, broken furniture) (mentioned by 5 reviewers)
  • Inadequate communication and discharge planning (mentioned by 3 reviewers)
  • Neglect or poor medical oversight for high-acuity/dementia patients (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(2)2.74.7'21(17)4.24.6'23(10)3.74.2'25(39)4.2'26(5)

Distribution · 93 analyzed

5
70
4
4
3
5
2
2
1
12

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2With a 3-star staffing rating, what specific steps are you taking to ensure that residents receive timely assistance when they call for help?
  • 3I’ve read some concerns regarding facility maintenance; could you show me your current process for addressing furniture repairs and general cleanliness in resident rooms?
  • 4Given the focus on rehabilitation here, how does your team coordinate medical oversight and medication management for residents with higher-acuity needs?
  • 5What does a typical daily schedule look like for residents to ensure they stay engaged and active beyond their physical therapy sessions?
  • 6How do you keep families updated on care plans and discharge progress to ensure everyone is on the same page during a resident's stay?

Personalized based on this facility's data


Key Review Excerpts

My parents have been in the Montclair Care Center for sometime now and the staff have been Wonderful and Caring to the both of them. Even though majority of the staff are great there are a few that go above and beyond to make sure my parents feel welcomed and not a burden.

Long-term resident's family · 2025★★★★★

My husband needed surgery for his fractured ankle and went to Montclair Care Center for rehabilitation. The staff and medical personnel were wonderfully attentive. His progress was amazing - going from barely sitting up, to walking with a boot in less than 2 weeks.

Rehab patient's spouse · 2023★★★★★

My father, who is in late-stage dementia, is admittedly difficult to care for and unable to advocate for himself. But the neglect and abuse he suffered from the second-floor staff was inexcusable. He experienced a fall, unexplained bruises, and a cut on his arm that remained uncleaned.

Memory care family member · 2025☆☆☆☆
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.4%
NJ
12.7%
Essex
23.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
12.1%
NJ
11.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
14.4%
NJ
9.2%
Essex
13.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
NJ
93.0%
Essex
93.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
19.4%
NJ
15.7%
Essex
21.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
15.3%
NJ
9.1%
Essex
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
81.8%
NJ
78.7%
Essex
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
79.7%
NJ
80.1%
Essex
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NJ
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.5)

Montclair Care Center shows ongoing challenges across multiple areas, with the most frequent problems in electrical systems, medication management, and resident assessments. The facility has had persistent issues with resident assessment reporting (appearing in all three surveys) and medication safety concerns, though all deficiencies show correction dates. While no complaints triggered inspections, the recurring pattern of assessment and pharmacy service violations suggests families should inquire about current quality improvement measures during visits.

Nov 26, 2025Routine
8
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Apr 5, 2024Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Mar 3, 2022Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Montclair Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Highbridge Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.3/5 · Rank 1 of 4 (Best)

Ownership & Management

Owners

Egert, Debbie

Owner

10%

Egert, Usher

Owner

10%

Natanov, Brian

Owner

80%

Key personnel

Egert, UsherW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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