Green Hill
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 239 Google reviews

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What this means for your family
While Green Hill's physical therapy department is highly regarded for helping patients regain mobility, the facility faces systemic issues with understaffing and nursing responsiveness. Before choosing this facility, we strongly advise you to visit during off-hours (evenings or weekends) to observe staffing levels and ask specifically about their protocol for responding to call bells and managing dietary restrictions.
Google Reviews
Google Reviews
239 reviews on Google“Green Hill Senior Living and Rehabilitation presents a polarized experience for families, with high praise for its physical therapy team and certain attentive staff members, contrasted by severe reports of neglect and poor communication. While many visitors appreciate the clean, well-maintained building and friendly reception, multiple families have raised critical concerns regarding understaffing, slow response times, and inadequate basic care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Clean and well-maintained facility grounds
- Welcoming and helpful reception staff
- Courteous and professional individual caregivers
Concerns
- Severe understaffing leading to neglect (mentioned by 14 reviewers)
- Poor food quality and unacceptable dining service (mentioned by 8 reviewers)
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Inadequate communication from administration/social services (mentioned by 5 reviewers)
- Facility needs renovations (carpets/elevators/signage) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Many families have shared concerns about response times for call bells; what is your current protocol for ensuring residents receive timely assistance when they need it?
- 3Given that your physical and occupational therapy teams are highly regarded, how do you integrate their work into the daily routine for residents who need extra support?
- 4I understand that dining is a major part of life here; what steps are you taking to improve the quality and service in the dining room to better meet residents' nutritional and social needs?
- 5With 16 recent state violations, what specific changes has the leadership team implemented to improve your health inspection outcomes and overall care standards?
- 6How does your administration team ensure consistent communication with families regarding changes in a loved one's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team at Green Hill is the best. They push you without being hard on you. They are the most caring individuals that I was lucky enough to come in contact with.”
“The nurses and aides were never at their stations. They were rude and Unapproachable. Second night that my mother was there one of the nurses was gonna give a Xanax to put her to sleep with no doctor consent or mine as her advocate!!”
“My Mom is currently here and the best part about this facility is the 2 young men at the reception desk, Kolonji and Isaiah. They are extremely sweet and go out of their way to always bring my mom her food and coffee orders when they are delivered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Green Hill has a concerning pattern of family complaints, with 8 complaint-triggered deficiencies indicating relatives have filed reports about care issues. The facility shows recurring problems in nutrition and dietary services, fire safety systems, and care planning that persist across multiple surveys. While all deficiencies show correction dates, the repeated nature of issues in key areas like meal service, safety systems, and resident assessments suggests ongoing operational challenges that families should carefully consider.
Oct 29, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 24, 2025Routine19
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Feb 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 27, 2023Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 24, 2021Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Green Hill
nonprofit
Ownership & Management
Owners
Green Hill INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
239 reviews from families & visitors
Official Website
Visit green-hill.com
Medicare data downloads
Original nursing home datasets
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