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Nursing HomeMedicaid

Green Hill

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

103 Pleasant Valley Way, West Orange, NJ 07052127 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 239 Google reviews

5
4
3
2
1
Green Hill Nursing Home in West Orange, NJ — Street View
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What this means for your family

While Green Hill's physical therapy department is highly regarded for helping patients regain mobility, the facility faces systemic issues with understaffing and nursing responsiveness. Before choosing this facility, we strongly advise you to visit during off-hours (evenings or weekends) to observe staffing levels and ask specifically about their protocol for responding to call bells and managing dietary restrictions.

Google Reviews

Google Reviews

239 reviews on Google
Green Hill Senior Living and Rehabilitation presents a polarized experience for families, with high praise for its physical therapy team and certain attentive staff members, contrasted by severe reports of neglect and poor communication. While many visitors appreciate the clean, well-maintained building and friendly reception, multiple families have raised critical concerns regarding understaffing, slow response times, and inadequate basic care for vulnerable residents.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean6.0Activities7.0Meds3.0Memory2.0Comms3.0Value2.0

Strengths

  • Highly effective physical and occupational therapy team
  • Clean and well-maintained facility grounds
  • Welcoming and helpful reception staff
  • Courteous and professional individual caregivers

Concerns

  • Severe understaffing leading to neglect (mentioned by 14 reviewers)
  • Poor food quality and unacceptable dining service (mentioned by 8 reviewers)
  • Slow or non-existent response to call bells (mentioned by 6 reviewers)
  • Inadequate communication from administration/social services (mentioned by 5 reviewers)
  • Facility needs renovations (carpets/elevators/signage) (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2344.62021(13)3.72022(15)3.72023(51)3.72024(58)4.22025(58)3.52026(14)

Distribution · 209 analyzed

5
123
4
28
3
10
2
9
1
39

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Many families have shared concerns about response times for call bells; what is your current protocol for ensuring residents receive timely assistance when they need it?
  • 3Given that your physical and occupational therapy teams are highly regarded, how do you integrate their work into the daily routine for residents who need extra support?
  • 4I understand that dining is a major part of life here; what steps are you taking to improve the quality and service in the dining room to better meet residents' nutritional and social needs?
  • 5With 16 recent state violations, what specific changes has the leadership team implemented to improve your health inspection outcomes and overall care standards?
  • 6How does your administration team ensure consistent communication with families regarding changes in a loved one's health or care plan?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy team at Green Hill is the best. They push you without being hard on you. They are the most caring individuals that I was lucky enough to come in contact with.

Long-term resident's family · 2023★★★★★

The nurses and aides were never at their stations. They were rude and Unapproachable. Second night that my mother was there one of the nurses was gonna give a Xanax to put her to sleep with no doctor consent or mine as her advocate!!

Rehab family member · 2024☆☆☆☆

My Mom is currently here and the best part about this facility is the 2 young men at the reception desk, Kolonji and Isaiah. They are extremely sweet and go out of their way to always bring my mom her food and coffee orders when they are delivered.

Long-term resident's family · 2025☆☆☆☆
Source: 239 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
90%
Registered nurses for medical care
Total Nursing
4.37hrs
OK
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility60.4%
Worse than Avg
Here
60.4%
US
93.4%
NJ
93.0%
Essex
93.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.4%
NJ
12.7%
Essex
23.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
NJ
18.9%
Essex
19.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
12.1%
NJ
11.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
NJ
15.7%
Essex
21.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.0%
Mixed vs Avgs
Here
11.0%
US
15.3%
NJ
9.1%
Essex
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.4%
Worse than Avg
Here
48.4%
US
81.8%
NJ
78.7%
Essex
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.9%
Worse than Avg
Here
71.9%
US
79.7%
NJ
80.1%
Essex
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NJ
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (8.5)
8 complaint-triggered

Green Hill has a concerning pattern of family complaints, with 8 complaint-triggered deficiencies indicating relatives have filed reports about care issues. The facility shows recurring problems in nutrition and dietary services, fire safety systems, and care planning that persist across multiple surveys. While all deficiencies show correction dates, the repeated nature of issues in key areas like meal service, safety systems, and resident assessments suggests ongoing operational challenges that families should carefully consider.

Oct 29, 2025Complaint
6
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Feb 24, 2025Routine
19
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Feb 24, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 27, 2023Routine
10
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 24, 2021Routine
4
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Green Hill

Organization Type

nonprofit

Ownership & Management

Owners

Green Hill INC

Owner · Organization

Key personnel

Gagliano, DebraW-2 Managing EmployeeLazartic, DonnaW-2 Managing EmployeeBraender, LoriOfficer / DirectorDepiro, ValerieOfficer / DirectorGanter, DanielleOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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