Mission Point Nursing & Physical Rehabilitation Ce
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 64 Google reviews
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What this means for your family
While the facility offers excellent activity programs and a responsive admissions team, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, it is highly recommended that you visit daily to monitor your loved one's hygiene, nutrition, and medication adherence.
Google Reviews
Google Reviews
64 reviews on Google“Mission Point Nursing & Physical Rehabilitation Center receives highly polarized feedback, with some families praising the activities and admissions staff while others report severe neglect. Multiple reviewers have raised alarming concerns regarding patient hygiene, slow response times to call lights, and medication errors. Families should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and events
- Helpful and responsive admissions/social work staff
- Effective short-term rehab therapy
- Clean and modern facility aesthetic
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 7 reviewers)
- Unresponsive or slow call light/nursing staff (mentioned by 6 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Understaffing and poor staff-to-resident ratios (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your social events, so could you tell us more about the types of engaging activities planned for the residents each week?
- 2With the admissions and social work team being so responsive, how do you typically help families transition into the facility during the first few days?
- 3How do you ensure that nursing staff are able to respond quickly to call lights, especially during busy shifts or overnight?
- 4What specific protocols do you have in place to ensure medication management is handled with 100% accuracy?
- 5Could you describe your process for maintaining consistent hygiene and toileting assistance for residents throughout the day?
- 6How does the facility manage nutrition and dining to ensure meals are both high-quality and served on a consistent schedule?
Personalized based on this facility's data
Key Review Excerpts
“I showed up to find my dad starving and laying I. His own piss!!! The entire place smells like urine. So called nurses are never around.”
“There is constantly fun things for them to do, such as weekly entertainment, movie and popcorn days, and arts and crafts. Everyone is encouraged to join the fun. Sara is a wonderful activities coordinator and strives to keep the residents happy.”
“You can ring your call light for hours and they never come. They also screw up your medication. Gives me more medication than what I usually take.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mission Point Nursing has significant ongoing problems with families filing multiple complaints about resident care and safety issues. The facility repeatedly struggles with medication management, maintaining a safe environment, and providing proper treatment according to care plans. While all deficiencies show correction dates, the pattern of recurring issues across 11 surveys—including serious abuse and neglect violations—suggests systemic problems that families should carefully investigate before placement.
Apr 1, 2026Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Apr 1, 2026Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 14, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 8, 2025Complaint2
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 5, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 15, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Mar 28, 2025
$64,825
Payment Denial
Mar 28, 2025
4-day denial
Fine
Aug 2, 2023
$15,833
Fine
Aug 2, 2023
$15,833
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 13 of 21
Ownership & Management
Owners
Hrm Holly Holding, LLC
Owner · Organization
Mpms Holly Acquisition LLC
Owner · Organization
Mali, Hari
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit hollyvillagehc.com
Medicare data downloads
Original nursing home datasets
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