Mission Point Nursing & Physical Rehabilitation Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average · $12,337 in fines
What this means for your family
The facility appears to be in a period of significant transition, with recent reviews suggesting that new leadership has greatly improved the atmosphere and physical environment. However, you must be extremely vigilant regarding clinical oversight and staffing, as there is a documented history of serious medical neglect and poor food quality. We recommend visiting during shift changes to personally verify that care standards and hygiene are being maintained.
Google Reviews
Google Reviews
53 reviews on Google“Families will find a facility that has recently undergone significant leadership changes and physical upgrades, with many recent reviews praising the new management and improved atmosphere. However, there are serious, critical reports of neglect, understaffing, and medical mismanagement that must be investigated. While many praise the nursing and therapy teams, others have experienced severe issues with food quality and communication regarding medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and CNA staff
- Recent facility upgrades and new equipment
- Effective physical and occupational therapy
- Professional new leadership team
Concerns
- Severe neglect regarding hygiene and feeding (mentioned by 2 reviewers)
- Poor food quality and cooking (mentioned by 2 reviewers)
- Inconsistent communication from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the new leadership team in place, what specific steps are being taken to improve communication between the facility and family members?
- 2We are so glad to hear about the recent facility upgrades; could you show us some of the new equipment available for residents?
- 3How does the nursing team ensure that medication management is handled accurately and consistently every day?
- 4What is the process for ensuring that residents' personal hygiene and nutritional needs are met during busy shifts?
- 5Could you tell us more about the dining experience, specifically how the menu is planned to ensure high-quality, nutritious meals?
- 6How does the therapy team coordinate with the nursing staff to support a resident's physical rehabilitation goals?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care, the CNA’s, the PT & OT therapists, the doctors on call, the new management & the dialysis center, has been such a pleasant experience.”
“My mother went from 178 lbs down to 80 lbs when she died due to not being fed in the end they never bother to give her fluids either.”
“I had the opportunity to visit the Intersect of Greenville facility today. Wow - what a turn around to my experience 6 months ago. The leadership and staff have made a welcoming and caring environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 26 of 60 total deficiencies, indicating serious ongoing concerns about resident care and safety. The facility has persistent problems with accident prevention and safety supervision, medication management, and resident rights violations that recur across multiple surveys. While most issues show correction dates, the pattern of repeated safety violations and high complaint volume suggests families should thoroughly investigate current conditions before considering placement.
Dec 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025Routine21
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 7, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 23, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 21, 2024
$10,220
Fine
Jun 20, 2023
$2,117
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 21
Ownership & Management
Owners
Mission Point Grand Rapids Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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