Mission Point Nursing & Physical Rehab Center of L
Strong Medicare quality ratings; families often praise scenic riverfront location. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
While the facility is praised for its beautiful location and long-term care, the recent reports of pest issues and poor management during short-term rehab stays are concerning. I strongly recommend scheduling an in-person tour to inspect the cleanliness of the rooms yourself and asking management directly about their current pest control and fall prevention protocols.
Google Reviews
Google Reviews
29 reviews on Google“Mission Point Nursing & Physical Rehab Center of Lamont presents a stark contrast in reviews, with many families praising the scenic riverfront location and attentive care, while others report severe neglect and hygiene issues. Recent negative feedback highlights critical concerns regarding pest infestations, poor management, and inadequate clinical oversight for post-surgical patients. Families should be aware that experiences appear highly polarized, ranging from excellent long-term support to distressing short-term rehabilitation stays.”
Quality Themes
Tap a score for detailsStrengths
- Scenic riverfront location
- Friendly and compassionate nursing staff
- Effective physical therapy services
- Clean and peaceful environment (reported by some)
Concerns
- Pest infestations (ants/mice) (mentioned by 2 reviewers)
- Inadequate fall prevention and monitoring (mentioned by 2 reviewers)
- Poor management and communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's beautiful riverfront location, what kind of outdoor activities or scenic opportunities are available for residents to enjoy on a daily basis?
- 2I noticed the facility has a 3/5 health inspection rating; could you walk me through the specific steps you are taking to improve your compliance and overall quality of care?
- 3What protocols are currently in place for fall prevention and monitoring to ensure residents remain safe while moving around the facility?
- 4I’ve seen some feedback regarding pest control; could you explain your current maintenance schedule and how you ensure the environment remains clean and sanitary for all residents?
- 5How does your management team handle communication with families, and what is the best way for us to stay updated on our loved one's care and daily progress?
- 6Since you have a strong physical therapy program, how do you tailor those rehabilitation services to meet the specific mobility needs of each individual resident?
Personalized based on this facility's data
Key Review Excerpts
“My Mama has been at Mission Point of Lamont for 3 years. The staff at this facility takes such amazing care of her and I couldn't ask for a better place for her to be.”
“The day my dad checked her in the administration was rude and rushed him through the... First let’s start with the 100’s of tiny ants all over the floor in my mom’s room…then the nicely located mouse trap in the lobby by the piano.”
“It took them 12 days and an incident to find a fall mat to place on the floor despite hospital transfer records emphasizing the extreme fall risk she posed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering investigations that revealed issues with care planning, treatment quality, and nursing staffing levels. The facility has recurring problems with safety hazards, infection control, and medication management across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations in key care areas suggests ongoing operational challenges families should carefully consider.
Dec 16, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 23, 2024Routine5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 10, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Jan 10, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 17, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Aug 17, 2023
$15,990
Payment Denial
Aug 17, 2023
46-day denial
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehab Center of L
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 21
Ownership & Management
Owners
Mission Point Grand Rapids Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit intersecthc.com
Medicare data downloads
Original nursing home datasets
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