Milner Community Health Care
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
Milner Community Health Care appears to provide strong rehabilitation services, but the experience is inconsistent. Families should conduct an unannounced visit to check facility cleanliness and specifically ask how the facility coordinates medication management with external hospice providers to avoid the power struggles reported by others.
Google Reviews
Google Reviews
15 reviews on Google“Milner Community Health Care receives highly polarized feedback, with some families praising the compassionate nursing staff and effective rehab services, while others report significant concerns regarding administrative accountability and care standards. Critical reviews highlight issues with communication, facility cleanliness, and perceived neglect, suggesting a lack of consistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy services
- Professional and supportive administrative team
- Warm and welcoming environment
Concerns
- Lack of follow-through on promised care and poor communication (mentioned by 2 reviewers)
- Conflicts between facility staff and external hospice agencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed some feedback regarding communication; what is your standard process for keeping families updated on their loved one’s daily health and care plan changes?
- 3How do you coordinate care with external hospice providers to ensure a seamless and collaborative experience for the resident?
- 4Could you walk me through your current protocols for medication management to ensure accuracy and timely administration?
- 5What specific steps are being taken to maintain the cleanliness and upkeep of the facility to ensure a comfortable environment for the residents?
- 6How do you balance the physical therapy and rehabilitation programs with daily enrichment activities to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is truly top-notch—compassionate, professional, and attentive. The administrative team has also been outstanding, always communicating clearly and going above and beyond to support families.”
“From the moment I arrived at this wonderful facility I knew I had made the right choice. I have received excellent top notch care. The amazing professional staff includes every department!!!!”
“They do not follow through on promised care, get defensive when you ask questions for the benefit of your loved one, and lack compassion in their roles.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing challenges with fire safety systems, care planning, and medication management across multiple surveys from 2023-2025. The most concerning pattern involves repeated fire safety violations including sprinkler system issues, fire alarm maintenance problems, and blocked exits that persist across all three inspection periods. While all deficiencies show correction dates, the recurring nature of fire safety and care planning issues suggests potential systemic problems that families should discuss with facility leadership.
Jul 28, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 16, 2024Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jun 5, 2023Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Milner Community Health Care
nonprofit
Chain Affiliation
Major Hospital
6 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit milnerhealthcare.org
Medicare data downloads
Original nursing home datasets
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