Miller's Merry Manor
Strong Medicare quality ratings; families often praise personalized, thoughtful activities for residents. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While some families report excellent, personalized care, there are recurring, serious allegations regarding medical neglect and poor hygiene. If you consider this facility, perform an unannounced visit to check for cleanliness and ask specifically how they manage the medical equipment your loved one requires, as staff competency with specialized devices has been questioned.
Google Reviews
Google Reviews
15 reviews on Google“Miller's Merry Manor receives highly polarized feedback, with some families praising the dedicated staff and personalized activities, while others report severe concerns regarding neglect and medical incompetence. Critical issues include reports of poor hygiene, failure to manage essential medical equipment like BiPAP machines, and instances of residents being left unattended after falls.”
Quality Themes
Tap a score for detailsStrengths
- Personalized, thoughtful activities for residents
- Strong management and administrative leadership
- Dedicated and attentive nursing and rehab staff
Concerns
- Neglect and lack of basic patient care (mentioned by 3 reviewers)
- Poor facility hygiene and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your management team's leadership; how does that leadership style trickle down to the daily care provided by the nursing staff?
- 2Could you walk us through your daily cleaning and sanitation schedule to ensure the resident rooms and common areas stay pristine?
- 3What specific steps are in place to ensure medication administration is handled with 100% accuracy and safety?
- 4We love the idea of personalized activities; can you tell us about some of the recent thoughtful events or outings the residents have enjoyed?
- 5How do you manage meal service and dining to ensure the food is both nutritious and appetizing for the residents?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The male resident was watching tv where there was just a bunch of planes flying around. I asked the staffer what was on tv, and she said that he used to fly RC planes and so they found videos of RC planes on youtube and play them for him. THAT'S how much they care about their residents!”
“The first night the nurse was incompetent and they said they didn't know how to use it. The 2nd night they said something must have happened during shipping and it wouldn't work. This is 2 nights/days in a row now without it and she is feeling very sick.”
“My grandfather was calling for help for a long time and no one helped him. We walked in to him on the floor yelling. Another time he also was found on the floor after he fell off of his chair.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miller's Merry Manor has 16 deficiencies across three surveys with no complaint-triggered issues, suggesting families haven't filed federal reports about care problems. The facility shows recurring issues with care planning, electrical safety, and infection control that persist across multiple surveys from 2023 to 2025. While all deficiencies have reported correction dates, the pattern of repeated violations in core areas like care planning and safety systems indicates ongoing operational challenges that families should discuss during visits.
Jun 27, 2025Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 19, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 31, 2023Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Jul 31, 2023
$10,255
Ownership & Operations
Who Operates This Facility
Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 8 of 14
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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