Hamilton Grove
Strong Medicare quality ratings; families often praise friendly and caring nursing staff. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While Hamilton Grove offers a clean environment and engaging activities for long-term residents, the recent reports of disorganized discharge planning are concerning. If you are considering this facility for short-term rehab, ensure you have a clear, written plan for communication with the social work team and confirm how they handle discharge coordination with family members.
Google Reviews
Google Reviews
14 reviews on Google“Hamilton Grove receives polarized feedback, with long-term residents' families often praising the staff's friendliness and the facility's activities. However, recent reviews from rehab patients and their families highlight significant concerns regarding disorganized discharge planning and a lack of communication with legal representatives. While the nursing staff is described as kind, the facility faces criticism for mixing rehab patients with long-term residents and failing to ensure basic amenities like phones in rooms.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Active social environment for residents
- Clean and well-maintained facility
- Accommodating for couples to share rooms
Concerns
- Disorganized and unsafe discharge planning (mentioned by 2 reviewers)
- Lack of communication with family/POA (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Hamilton Grove has a very active social calendar; could you walk me through what a typical day looks like for a resident who enjoys staying busy?
- 2Since you have a strong track record of accommodating couples, how do you manage the transition process to ensure both residents feel settled and supported in a shared room?
- 3I see that you are very engaged with your online community by responding to feedback; how do you translate that commitment to responsiveness into your daily communication with families and POAs?
- 4When a resident is ready to transition to a different level of care or return home, what specific steps does your team take to ensure the discharge planning is organized and seamless?
- 5With a 3-star staffing rating, how do you ensure that your team has enough capacity to maintain the high standard of care and cleanliness that residents currently enjoy?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and ensuring they are kept in the loop throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“The whole process was lacking communication and a safe discharge.”
“My Grandparents love it there. And even get to live in the same room. Which some places do not allow. Very clean and nice.”
“Nursing staff and aids were very nice and helpful. The rehab patients were mixed in with the people living there. The permanent people would wander in her room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hamilton Grove has a concerning pattern with 59 deficiencies across 7 surveys, including 5 complaint-triggered violations where families reported issues. The facility shows recurring problems in emergency preparedness, medication management, and safety systems, with many issues repeating across multiple surveys despite correction dates. Most recently, families filed complaints about pressure ulcer care, pharmaceutical services, and care planning, suggesting ongoing quality concerns.
Dec 3, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 8, 2025Routine14
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 22, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 6, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Jul 3, 2024
7-day denial
Ownership & Operations
Who Operates This Facility
Hamilton Grove
nonprofit
Chain Affiliation
Greencroft Communities
5 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Woodlawn Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit greencroft.org
Medicare data downloads
Original nursing home datasets
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