Miller's Merry Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
This facility shows strong potential for compassionate, long-term care, particularly for residents needing memory support. However, families should be vigilant regarding administrative communication and facility maintenance; we recommend touring the facility personally to check for cleanliness and asking management directly about their process for handling important paperwork.
Google Reviews
Google Reviews
21 reviews on Google“Miller's Merry Manor receives highly polarized feedback, with some families praising the compassionate, attentive nursing staff and successful long-term care, while others report significant issues with facility cleanliness, administrative professionalism, and staff responsiveness. While recent reviews highlight positive experiences with specific staff members, recurring complaints regarding facility maintenance and management communication warrant caution for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective long-term care and health management
- Professional and supportive management team
Concerns
- Lack of staff compassion and quality of care (mentioned by 3 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Unprofessional management and administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently housing 127 residents, how does the team ensure consistent, personalized attention for each individual throughout the day?
- 2I noticed some feedback regarding the environment; could you walk me through your daily housekeeping schedule and how you maintain the cleanliness of common areas and resident rooms?
- 3Effective communication is very important to our family; what is the best way for us to stay in touch with the management team regarding our loved one's care?
- 4Given the recent health inspection results, what specific steps has the facility taken to improve and maintain high standards of care for your residents?
- 5Could you describe the daily activity calendar and how you encourage residents to participate in social life here?
- 6How does your nursing team manage medical emergencies or sudden changes in health, and how quickly would our family be notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“These people are Saints. They took care of my mom (who could be very ornery at times)and showed her nothing but love, patience and compassion. The day my mom died, Mrs. Horner (Head of Nursing) came next to her bedside, brushed my mom's hair and kissed her on the forehead.”
“Our Loved One is extremely well cared for. Staff are genuinely kind, compassionate and very attentive! Due to this, the health condition has held steady at 2 years vs the common downward spiral after being confined to nursing care.”
“I am very pleased at the level of care and compassion from all of the first floor staff at Miller's. My mother experienced a severe health issue, and I want to thank the staff for their support and kindness, to myself as well as my mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent safety concerns with recurring issues in fire safety, emergency exits, and resident care quality appearing across multiple surveys from 2023 to 2025. Families have filed complaints that triggered inspections, resulting in deficiencies related to infection control and resident rights violations. While all identified problems have correction dates from the provider, the pattern of repeated fire safety and exit deficiencies suggests ongoing challenges with maintaining consistent safety standards.
Apr 10, 2026Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 28, 2025Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 24, 2024Complaint1
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Jul 30, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 22, 2024Routine5
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Ownership & Operations
Who Operates This Facility
Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 14 (Best)
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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