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Limited public data on Miller Personal Care at 19th and Chew. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 83 Google reviews
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Every family's needs are unique. We encourage you to visit Miller Personal Care at 19th and Chew in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families considering this facility will find a stark divide between highly positive experiences in short-term rehab and severe allegations regarding long-term care. While many reviewers praise the kindness of therapists and the cleanliness of the building, several critical reviews report serious issues including patient falls, medication errors, and unresponsive nursing staff.
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Key Review Excerpts
“My loved one ENJOYED the food! Staff at Phoebe Allentown Short term Rehab are very caring. They are as busy as any other rehab facility but that doesn't hinder their personal care.”
“Short-term rehab was wonderful. Very clean, very friendly and dedicated staff. Everyone there was very informative and helpful.”
“The very first night of her admission, my mother fell. This incident was never communicated to me by the staff, a shocking lapse in communication”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Miller Personal Care at 19th and Chew underwent 44 inspections, resulting in 18 clean reports and 65 recorded violations. Documented findings include issues with staff training, incomplete resident paperwork, and inconsistencies in medication documentation and storage.
Resident 1's significant change assessment was incomplete, lacking information on supervisory and mobility needs. Resident 2's assessment was not updated to reflect changes in cognitive or behavioral needs.
An unlabeled and undated Ziploc bag of apple wedges was found in the first-floor kitchenette.
A resident's medical evaluation did not include blood pressure, weight, pulse, or temperature readings.
The preadmission screening form for a newly admitted resident did not indicate if the facility could meet the resident's needs.
A medication error involving insulin administration was not immediately reported to the resident, their designated person, or the prescriber.
The home failed to report incidents, including a resident emergency transport and an allegation of verbal abuse, to the Department within 24 hours.
Staff failed to follow prescriber orders regarding Accu-Chek blood sugar monitoring and insulin administration.
The home failed to provide written 30-day advance notice to a resident for multiple room changes/bed moves.
A binder containing Narcotic Controlled Drug sheets with confidential resident information was found left unsecured on a table.
A U-shaped enabler bar on a resident's bed had a 10-inch gap that posed an entrapment hazard.
An agent of the Department requested staff records for two employees, but the records were not provided until several hours later.
Security cameras were installed in common areas without visible signage to inform residents and visitors of their presence.
No deficiencies are reported in this inspection record.
The home reinstated a staff member following an investigation into allegations of kissing a resident without submitting a plan of supervision to the Department.
A staff member engaged in inappropriate physical contact, including kissing a resident on the cheek and touching a resident's breast during a transfer, causing the resident to feel violated.
Incidents involving staff making residents feel uncomfortable and inappropriate touching during transfers were not reported to the Department within the required 24-hour timeframe.
Staff failed to assist a resident back to their wheelchair after toileting, and the resident reported long wait times for transfers.
Narcotic counts were not completed as required by policy on several shifts in April 2023.
Phoebe Home Incorporated
nonprofit
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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