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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 82 Google reviews
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Jewel Healthcare and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and compassionate and attentive individual staff members. Review the component ratings and current source records before deciding.
Jewel Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy team and recent facility renovations, while others report severe concerns regarding cleanliness, odors, and neglect. Families should be aware of a significant divide in experiences, as some report excellent, compassionate care while others describe a facility that is understaffed and poorly maintained.
Quality Themes
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Concerns
Rating Trends
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Distribution · 71 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mom is a patient for short term rehab and she is already developing small bed sores I keep letting the staff know my mom is unable to shift herself due to a spinal cord injury and if it's not for me or my family to check on her everyday making sure things are getting done my mom would probably be back in the hospital.”
“The facility is clean, the food is well-balanced and tailored to residents’ needs, and the administration is responsive.”
“My father in law is in this facility. He has been in your facility for at least 2 yrs. We have ran into a major issue with his clothing. My father- in- law has lost hundreds of dollars in clothing from her and NOBODY KNOWS WHERE THERE GOING!!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Jewel Healthcare has persistent fire safety and building compliance issues, with recurring problems in smoke barrier systems, sprinkler maintenance, and exit safety appearing across multiple surveys from 2023 to 2025. A family filed a complaint about facility cleanliness and safety conditions. While all deficiencies show correction dates, the repeated nature of fire safety violations suggests ongoing maintenance challenges that could impact resident safety during emergencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jewel Healthcare and Rehabilitation Center
for profit
Owners
Diamond Healthcare at West Allen Holdco LLC
Owner · Organization
Brecher, Chaim
Owner (parent company)
Frankel, Yosef
Owner (parent company)
Kurland, Benjamin
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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82 reviews from families & visitors
Official Website
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