Jewel Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
While the facility has undergone recent renovations and features a strong therapy team, the persistent reports of poor sanitation and odors are concerning. We strongly recommend visiting the specific wing where your loved one would reside and asking for a tour that includes common areas and bathrooms to verify current cleanliness standards.
Google Reviews
Google Reviews
78 reviews on Google“Jewel Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy team and recent facility renovations, while others report severe concerns regarding cleanliness, odors, and neglect. Families should be aware of a significant divide in experiences, as some report excellent, compassionate care while others describe a facility that is understaffed and poorly maintained.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Recent facility renovations and aesthetic improvements
- Helpful administrative support for Medicaid and paperwork
Concerns
- Persistent foul odors (urine/feces) and lack of cleanliness (mentioned by 9 reviewers)
- Understaffing and slow response times to call bells (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Loss of resident personal belongings and clothing (mentioned by 3 reviewers)
- Inadequate wound care and development of bed sores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; how do you maintain the cleanliness and air quality in the living areas on a daily basis?
- 2With the current staffing levels, what is your standard protocol for responding to call bells to ensure residents receive timely assistance?
- 3I see that you are very active in responding to feedback online; what is the best way for family members to communicate with the nursing team to ensure we stay updated on our loved one's care?
- 4Given your strong reputation for physical and occupational therapy, how do you integrate those services into a resident's daily routine to keep them engaged and mobile?
- 5What specific measures do you have in place to monitor skin integrity and prevent wound complications for residents who require extra assistance?
- 6We are concerned about keeping track of personal items; what is your process for labeling and managing resident clothing and belongings to prevent them from being misplaced?
Personalized based on this facility's data
Key Review Excerpts
“My mom is a patient for short term rehab and she is already developing small bed sores I keep letting the staff know my mom is unable to shift herself due to a spinal cord injury and if it's not for me or my family to check on her everyday making sure things are getting done my mom would probably be back in the hospital.”
“The facility is clean, the food is well-balanced and tailored to residents’ needs, and the administration is responsive.”
“My father in law is in this facility. He has been in your facility for at least 2 yrs. We have ran into a major issue with his clothing. My father- in- law has lost hundreds of dollars in clothing from her and NOBODY KNOWS WHERE THERE GOING!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jewel Healthcare has persistent fire safety and building compliance issues, with recurring problems in smoke barrier systems, sprinkler maintenance, and exit safety appearing across multiple surveys from 2023 to 2025. A family filed a complaint about facility cleanliness and safety conditions. While all deficiencies show correction dates, the repeated nature of fire safety violations suggests ongoing maintenance challenges that could impact resident safety during emergencies.
Apr 9, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 2, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 28, 2025Routine9
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 4, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 12, 2024Routine5
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 31, 2023Routine13
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Jewel Healthcare and Rehabilitation Center
for profit
Ownership & Management
Owners
Diamond Healthcare at West Allen Holdco LLC
Owner · Organization
Brecher, Chaim
Owner (parent company)
Frankel, Yosef
Owner (parent company)
Kurland, Benjamin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit jewelhcc.com
Medicare data downloads
Original nursing home datasets
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