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Nursing HomeMedicaid Investigative

Midwestern Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

601 Midwestern Pkwy, Wichita Falls, TX 76302121 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 108 Google reviews

5
4
3
2
1
Midwestern Healthcare Center Nursing Home in Wichita Falls, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 8.0)

Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in NEXION HEALTH chain · $45,975 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is an excellent choice for families seeking high-quality rehabilitation and a warm, festive atmosphere. However, if your loved one requires frequent assistance during the night, you should specifically ask about the night shift staffing levels and call light response protocols.

Google Reviews

Google Reviews

108 reviews on Google
Midwestern Healthcare Center is highly regarded by many families for its compassionate nursing staff, excellent physical therapy, and festive, clean environment. While many reviewers praise the recent improvements and holiday decorations, some families have reported serious concerns regarding nighttime responsiveness to call lights and occasional issues with food quality.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Exceptional physical therapy and rehab services
  • Clean and well-maintained facility
  • Engaging social activities and holiday decorations
  • Professional and helpful social work team

Concerns

  • Slow response times to call lights, especially at night (mentioned by 3 reviewers)
  • Inconsistent food quality and nutrition (mentioned by 2 reviewers)
  • Difficulty with facility access/unlocked doors for visitors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'21(11)'23(14)'25(18)'26(3)

Distribution · 112 analyzed

5
93
4
6
3
2
2
0
1
11
11 reviews posted between Nov 11, 2024Nov 15, 2024 · 11 were 5-star

How They Respond to Reviews

0%response rate
Generic

The owner uses highly templated responses that rely on directing dissatisfied customers to a specific phone number for the VP of Compliance. While they acknowledge some specific details in positive reviews, the approach to criticism is standardized and lacks empathy.

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy and rehab services; could you tell me more about how that program works for new residents?
  • 2With the staff being so highly rated for their compassion, how do you ensure that call light response times remain quick during the overnight hours?
  • 3Since the facility is known for being so well-maintained and festive, what kind of social activities and holiday celebrations do the residents participate in?
  • 4I noticed some mixed feedback regarding dining; could you explain how the menu is planned and how you ensure nutritional needs are met for every resident?
  • 5How does the nursing team handle medical emergencies or changes in health status during the late-night shifts?
  • 6What is the current process for family members to access the building and visit during different times of the day?

Personalized based on this facility's data


Key Review Excerpts

The staff is outstanding as well as the therapists! I love them all and so did my mom.

Long-term resident's family · 2026★★★★★

I've found this facility to be very clean, the staff is engaged and communicative and friendly. It also offers numerous group activities, should one be so inclined, like Bingo for an example.

Resident/Visitor · 2025★★★★

The staff is great!!! Only complaint is the wait when you use your call light especially at night. Food and PT awesome as well!

Rehab patient · 2025★★★★
Source: 108 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

1

measures

Mixed Results

8

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.6%
Mixed vs Avgs
Here
23.6%
US
19.5%
TX
18.4%
Wichita
37.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.4%
TX
9.4%
Wichita
7.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
19.4%
TX
14.2%
Wichita
14.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.3%
TX
14.9%
Wichita
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
14.4%
TX
16.1%
Wichita
21.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Mixed vs Avgs
Here
5.3%
US
12.1%
TX
2.5%
Wichita
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Mixed vs Avgs
Here
94.6%
US
79.7%
TX
88.0%
Wichita
96.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.0%
Mixed vs Avgs
Here
93.0%
US
81.8%
TX
89.2%
Wichita
98.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Wichita
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (9.1)
11 complaint-triggered
$45,975 in fines

Families filed multiple complaints triggering serious investigations, including recent abuse and neglect issues in June 2025. The facility shows recurring problems with resident assessment and care planning, fire safety and building maintenance, and meal service quality across all five surveys. While all deficiencies have correction dates, the pattern of repeated violations in core care areas raises concerns about sustained quality improvement.

Feb 10, 2026Complaint
1
0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Aug 28, 2025Routine
12
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 6, 2025Complaint
3
0607Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 12, 2024Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Nov 16, 2023Complaint
7
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

May 24, 2023Routine
6
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Jun 6, 2025

$29,884

Ownership & Operations

Who Operates This Facility

Owner / Operator

Decatur Hospital Authority

Organization Type

for profit

Management Company

NEXION HEALTH AT WICHITA FALLS, INC

Administrator

TAMMERA S RUSSELL

Chain Affiliation

Chain Name

Nexion Health

Chain Size

52 facilities nationwide

Chain avg rating: 2.9/5 · Rank 23 of 26 (Worst)

Ownership & Management

Owners

Decatur Hospital Authority

Owner · Organization

100%

Key personnel

Scroggins, BrianOfficer / DirectorNexion Health at Wichita Falls, INC.ManagerFallon, JohnManagerKirley, FrancisManagerLee, BrianManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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