Brookdale Midwestern
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
This facility is highly regarded for its exceptional dining and a staff that treats residents with genuine warmth and love. However, because there are serious, specific allegations regarding neglect and lack of supervision, families should conduct an unannounced visit and ask detailed questions about staff-to-resident ratios during evening and weekend shifts.
Google Reviews
Google Reviews
21 reviews on Google“Families often praise the facility for its warm, compassionate staff and a home-like, 'cozy' atmosphere that treats residents like family. While many reviewers highlight exceptional dining and cleanliness, there are serious, critical allegations regarding neglect, lack of supervision, and improper resident treatment that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- High-quality, delicious food
- Clean and well-maintained environment
- Welcoming, home-like atmosphere
Concerns
- Allegations of resident neglect and lack of supervision (mentioned by 2 reviewers)
- Reports of verbal mistreatment or harshness toward residents
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the delicious food here; could you tell us a bit about how the menus are planned and how residents can request specific meals?
- 2Since the community has such a warm, home-like atmosphere, what kind of daily social activities or outings do residents typically participate in together?
- 3How does the care team ensure that every resident receives attentive, personalized supervision throughout the day and night?
- 4What specific protocols are in place to ensure that all staff interactions remain gentle, respectful, and supportive of the residents' dignity?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
- 6I noticed the management team occasionally responds to feedback online; how does the facility use resident or family input to improve daily care?
Personalized based on this facility's data
Key Review Excerpts
“The staff and volunteers Including all the medical staff,administrative staff, kitchen personnel, and maintenance along with the visiting pastors have conveyed such a warmth and love that it has made my Sister and I feel so blessed.”
“As a retired RN I find Brookdale Midwestern is one of the nicest and cleanest facilities I have been in. They have one of best Directors ( Stephanie) that I have encountered. The food is unbelievable.”
“Some staff delayed leaving for vacation just to be with Mom. This place was like a second family for me.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Midwestern had recent inspections in 2024 regarding staff training and hiring background check protocols. Previous inspections in 2022 identified issues with the facility's heating and ventilation systems, which were subsequently addressed.
Aug 13, 2024Routine
Health Code (3 violations)
The facility failed to train all staff in resident's rights prior to their assuming any job responsibilities.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
The facility failed to train all staff in which conditions to report to the facility manager prior to their assuming any job responsibilities.
Mar 15, 2022Routine
Life Safety Code (2 violations)
The facility failed to ensure heating, ventilating and air-conditioning equipment met the referenced codes and standards.
The facility failed to ensure heating, ventilating and air-conditioning equipment met the referenced codes and standards.
Ownership & Operations
Who Operates This Facility
Febcalt Holdings, INC
for profit
STEPHANIE VEITENHEIMER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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