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Nursing HomeMedicaid Investigative

Metropolis Rehab & Hcc

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2299 Metropolis Street, Metropolis, IL 62960101 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 70 Google reviews

5
4
3
2
1
Metropolis Rehab & Hcc Nursing Home in Metropolis, IL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (29 vs median 11.0)

Bottom 25% in IL · Below recommended RN staffing · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $43,455 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded for its therapy department and friendly, communicative staff, making it a strong candidate for rehabilitation. However, because there are isolated reports of cleanliness and staffing concerns, we recommend visiting during a weekend or evening to observe the environment firsthand and asking management about their current staffing ratios.

Google Reviews

Google Reviews

70 reviews on Google
Metropolis Rehabilitation & HCC receives overwhelmingly positive feedback for its attentive nursing staff, effective therapy programs, and clean, home-like environment. While the vast majority of families express high satisfaction with the care provided to their loved ones, one critical review raised serious concerns regarding cleanliness and staffing levels. Families should feel confident in the facility's rehabilitation services but remain vigilant about monitoring their loved one's daily care.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective physical, occupational, and speech therapy
  • Clean and well-maintained facility
  • Strong communication with families

Concerns

  • Understaffing leading to slow response times and safety incidents (mentioned by 2 reviewers)
  • Cleanliness and hygiene standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'17(1)1.05.0'21(5)4.94.7'23(15)5.05.0'25(20)4.6'26(10)

Distribution · 75 analyzed

5
70
4
1
3
1
2
0
1
3

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
  • 2With 29 recent state violations on record, what specific steps has the leadership team taken over the last few months to improve facility safety and compliance?
  • 3I see that some families have expressed concerns regarding response times when a resident needs assistance; what is your current protocol for ensuring call buttons are answered promptly?
  • 4Given the current staffing ratings, how do you ensure that your team has enough capacity to maintain the high standards of cleanliness and hygiene that are so important to our family?
  • 5Many reviews highlight the strength of your therapy programs; how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
  • 6In the event of a medical emergency or a sudden change in health, what is your process for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The nurses are caring &answer call lights in a timely manner. If they're taking care of someone else they let you know and when they're done they will take care of me next.

Rehab patient · 2024★★★★★

The therapy department was also kind and caring and pushed me to accomplish my goals. I feel like I have made some life long friends!! Each and every department has employees who show their compassion daily.

Rehab patient · 2023★★★★★

My mother has been here for several months now and I feel she is getting the care that she needs. She also has met several new friends. Everyone is so nice.

Long-term resident's family · 2026★★★★★
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
12.1%
IL
52.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.8%
Worse than Avg
Here
80.8%
US
93.4%
IL
90.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Worse than Avg
Here
85.1%
US
95.5%
IL
91.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
14.4%
IL
14.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.3%
IL
15.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.5%
Worse than Avg
Here
12.5%
US
4.9%
IL
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility47.9%
Worse than Avg
Here
47.9%
US
81.8%
IL
69.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.4%
Worse than Avg
Here
47.4%
US
79.8%
IL
63.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
IL
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

39deficiencies
5penalties
Well above state avg (12.0)
43 complaint-triggered
$43,455 in fines

Families have filed multiple complaint reports triggering 33 deficiencies, with serious concerns about safety supervision, nutrition and dining services, and medication management. The facility shows a recurring pattern of accident hazards and supervision problems appearing in five separate complaint investigations over two years. While all violations are marked as corrected, the frequency of complaints and repeated safety issues suggest ongoing operational challenges that families should carefully evaluate.

Apr 30, 2026Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 3, 2026Complaint
6
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 5, 2026Complaint
3
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0807Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 2, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 17, 2025Complaint
23
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 10, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Nov 17, 2025

$147,680

Payment Denial

Nov 17, 2025

2-day denial

Fine

May 10, 2024

$10,913

Fine

Mar 7, 2024

$12,048

Fine

Oct 31, 2023

$11,183

Ownership & Operations

Who Operates This Facility

Owner / Operator

Metropolis Rehab & Hcc

Organization Type

for profit

Chain Affiliation

Chain Name

Tutera Senior Living & Health Care

Chain Size

26 facilities nationwide

Chain avg rating: 2.2/5 · Rank 18 of 25 (Worst)

Ownership & Management

Owners

Tutera Investments, LLC

Owner · Organization

Joseph Charles Tutera 2013 Family Irrevociable Trust Agreement

Owner (parent company) · Organization

Marian Olander Tutera 2020 Mrtl Tr

Owner (parent company) · Organization

Tutera, Joseph

Owner (parent company)

Tutera, Marian

Owner (parent company)

Key personnel

Bloom, RandallOfficer / DirectorBrooks, KileyOfficer / DirectorTutera, JosephOfficer / DirectorWalnut Creek Management Company LLCManagerBloom, RandallManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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