Metropolis Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (29 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $43,455 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its therapy department and friendly, communicative staff, making it a strong candidate for rehabilitation. However, because there are isolated reports of cleanliness and staffing concerns, we recommend visiting during a weekend or evening to observe the environment firsthand and asking management about their current staffing ratios.
Google Reviews
Google Reviews
70 reviews on Google“Metropolis Rehabilitation & HCC receives overwhelmingly positive feedback for its attentive nursing staff, effective therapy programs, and clean, home-like environment. While the vast majority of families express high satisfaction with the care provided to their loved ones, one critical review raised serious concerns regarding cleanliness and staffing levels. Families should feel confident in the facility's rehabilitation services but remain vigilant about monitoring their loved one's daily care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical, occupational, and speech therapy
- Clean and well-maintained facility
- Strong communication with families
Concerns
- Understaffing leading to slow response times and safety incidents (mentioned by 2 reviewers)
- Cleanliness and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
- 2With 29 recent state violations on record, what specific steps has the leadership team taken over the last few months to improve facility safety and compliance?
- 3I see that some families have expressed concerns regarding response times when a resident needs assistance; what is your current protocol for ensuring call buttons are answered promptly?
- 4Given the current staffing ratings, how do you ensure that your team has enough capacity to maintain the high standards of cleanliness and hygiene that are so important to our family?
- 5Many reviews highlight the strength of your therapy programs; how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
- 6In the event of a medical emergency or a sudden change in health, what is your process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are caring &answer call lights in a timely manner. If they're taking care of someone else they let you know and when they're done they will take care of me next.”
“The therapy department was also kind and caring and pushed me to accomplish my goals. I feel like I have made some life long friends!! Each and every department has employees who show their compassion daily.”
“My mother has been here for several months now and I feel she is getting the care that she needs. She also has met several new friends. Everyone is so nice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 33 deficiencies, with serious concerns about safety supervision, nutrition and dining services, and medication management. The facility shows a recurring pattern of accident hazards and supervision problems appearing in five separate complaint investigations over two years. While all violations are marked as corrected, the frequency of complaints and repeated safety issues suggest ongoing operational challenges that families should carefully evaluate.
Apr 30, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 3, 2026Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2026Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 17, 2025Complaint23
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Nov 17, 2025
$147,680
Payment Denial
Nov 17, 2025
2-day denial
Fine
May 10, 2024
$10,913
Fine
Mar 7, 2024
$12,048
Fine
Oct 31, 2023
$11,183
Ownership & Operations
Who Operates This Facility
Metropolis Rehab & Hcc
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 18 of 25 (Worst)
Ownership & Management
Owners
Tutera Investments, LLC
Owner · Organization
Joseph Charles Tutera 2013 Family Irrevociable Trust Agreement
Owner (parent company) · Organization
Marian Olander Tutera 2020 Mrtl Tr
Owner (parent company) · Organization
Tutera, Joseph
Owner (parent company)
Tutera, Marian
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Southgate Health Care Center
1.3 miNursing Home · Metropolis, IL
River Haven Nursing and Rehabilitation Center
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Stonecreek Health and Rehabilitation
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Parkview Nursing & Rehabilitation Center
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Providence Pointe Healthcare
9.0 miNursing Home · Paducah, KY