River Haven Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
Watch River Haven Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 2.0)
- High staff turnover (64%)
- High RN turnover (72%)
Bottom 25% in KY · Below recommended RN staffing · Worst in BENJAMIN LANDA chain · $1,398 in fines
What this means for your family
While some short-term rehab patients report positive experiences with therapy, the recurring, severe allegations of neglect, bedsores, and lack of communication are deeply concerning. We strongly advise families to conduct unannounced visits during off-hours and weekends to verify the level of care and responsiveness before choosing this facility.
Google Reviews
Google Reviews
61 reviews on Google“River Haven Nursing and Rehabilitation Center receives highly polarized feedback, with a significant divide between short-term rehab patients who report positive experiences and families of long-term residents who report severe neglect. While some reviewers praise the therapy team and friendly staff, multiple families have documented critical issues including untreated bedsores, poor hygiene, and a lack of responsiveness from staff and administration. Potential families should be aware of serious allegations regarding patient safety and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and compassionate individual staff members
- Positive experiences for short-term rehab patients
Concerns
- Severe neglect and development of bedsores (mentioned by 3 reviewers)
- Unresponsive to phone calls and call lights (mentioned by 5 reviewers)
- Unsanitary conditions and hygiene issues (mentioned by 4 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy teams; could you tell me more about how they work with residents during their recovery?
- 2What specific steps are being taken to ensure call lights are answered promptly and that staff are easily reachable for residents throughout the day?
- 3Could you walk me through your current protocols for maintaining skin integrity and preventing pressure sores during resident care?
- 4How does the facility manage nutrition and ensure that meals are served at the proper temperature and meet the dietary needs of the residents?
- 5What is your process for ensuring medication management is handled accurately and that families are kept informed of any changes in a resident's health?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was in their care for 2 ina half months and let me tell you I am in distraught of what I found on her body. As I was taking her a bath I saw the biggest deepest bed soar on her back from not turning her.”
“I came here after hospital for rehab. Everyone on staff, EVERYONE, was amazing! Kind, friendly, and wonderful to be around. OT/PT great! Nursing staff super!”
“My mother was in this facility on 200 hall for rehabilitation following an orthopedic procedure. She was so well cared for by the nursing and therapy departments. Any concerns we noted during our visits were addressed as soon as we notified the building.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in recent deficiencies related to abuse reporting and resident safety environment concerns. River Haven shows recurring issues across care planning, medication management, and dietary services that have persisted through multiple surveys from 2019 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality management.
Jan 22, 2026Routine1
Environmental Deficiencies
Keep all essential equipment working safely.
Aug 26, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 25, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Sep 15, 2020Routine15
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Nov 6, 2023
$1,398
Ownership & Operations
Who Operates This Facility
River Haven Nursing and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 52 of 54 (Worst)
Ownership & Management
Owners
Platschek, Alexander
Owner
Platschek, Goldie
Owner
Rubenstein, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit riverhavennursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Parkview Nursing & Rehabilitation Center
1.4 miNursing Home · Paducah, KY
Stonecreek Health and Rehabilitation
1.9 miNursing Home · Paducah, KY
Providence Pointe Healthcare
5.5 miNursing Home · Paducah, KY
Southgate Health Care Center
6.4 miNursing Home · Metropolis, IL
Metropolis Rehab & Hcc
7.6 miNursing Home · Metropolis, IL