Southgate Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (61%)
Above average in IL · Below recommended RN staffing · $98,590 in fines
What this means for your family
While the nursing and CNA staff are frequently praised for their dedication, the facility's aging infrastructure and reports of inconsistent management are significant concerns. When touring, we strongly recommend asking for a detailed explanation of fall prevention protocols and how management handles safety complaints, as these have been recurring issues for some families.
Google Reviews
Google Reviews
27 reviews on Google“Southgate Health Care Center receives highly polarized feedback, with many reviewers praising the nursing and CNA staff for being caring and professional, while others report severe concerns regarding facility maintenance and patient safety. While some families feel the facility has improved under new ownership, others describe significant issues with management, cleanliness, and neglect. The building itself is consistently described as old and in need of repair.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing and CNA staff
- Professional and hands-on administration
- Effective rehab therapy services
- Clean environment despite aging infrastructure
Concerns
- Facility infrastructure is old, rundown, and in need of repairs (mentioned by 3 reviewers)
- Poor upper management and lack of responsiveness to family concerns (mentioned by 3 reviewers)
- Inadequate patient safety and fall prevention protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the attentiveness of your nursing and CNA staff; how do you ensure that level of care remains consistent across all shifts?
- 2With the facility being a well-established part of the community, what recent or upcoming improvements are planned for the building's infrastructure?
- 3How does the administration work with families to ensure their concerns are heard and addressed promptly?
- 4Could you tell us more about the daily activity calendar and how you keep residents engaged and socially connected?
- 5What specific protocols do you have in place to ensure resident safety and prevent falls within the rooms and common areas?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“Is it a pretty place? Not really, the building is a bit rundown but it is clean and the staff is caring and skilled.”
“Some of upper management needs re training BUT STAFF NURSING CNA AN RA'S ARE OUT STANDING ONE VERY SPECIFIC CNA GOOD TO ALL OF US GAVIN EXCEPTIONAL ABOVE THE REST”
“The staff are bullies and don’t take care of their patients. The head nurse, Nora I believe her name was, she was nasty to our family constantly and treated my grandfather horribly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against Southgate Health Care Center, triggering several inspections that revealed ongoing problems with safety, resident care quality, and medication management. The facility has repeatedly struggled with accident prevention, proper treatment delivery, and pharmaceutical services, with some recent safety and staffing violations still lacking correction plans. While most deficiencies show correction dates, the pattern of recurring issues in core care areas suggests persistent operational challenges.
Mar 27, 2026Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 27, 2026Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 19, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 18, 2025Routine7
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Sep 13, 2024
$12,761
Fine
Dec 11, 2023
$7,409
Ownership & Operations
Who Operates This Facility
Southgate Health Care Center
for profit
Ownership & Management
Owners
Bell, Shelly
Owner
Parker, Jane
Owner
Thompson, Jeff
Owner
Thompson, Samuel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit southgatehealthcare.com
Medicare data downloads
Original nursing home datasets
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