A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 182 Google reviews

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West Bloomfield Health and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy team. Some reviewers note concerns about significant delays in responding to call lights and patient requests (mentioned by 14 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
West Bloomfield Health and Rehabilitation Center receives highly polarized reviews, with many families praising the physical therapy team and the facility's modern appearance, while others report severe neglect and staffing issues. Frequent complaints include long wait times for call lights, medication errors, and poor communication regarding patient care plans. Families should be aware that while some residents have positive rehabilitation experiences, there is a consistent pattern of reports regarding understaffing and inadequate attention to basic hygiene and medical needs.
Quality Themes
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Rating Trends
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Distribution · 187 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The nurses and nursing assistants are Angels on Earth doing GODS healing work! Even though they might be extremely busy, they answer the call lights in a timely manner with Care and Compassion.”
“I pulled him out on the 16th day of his stay to be transported to the ER Beaumont where he was diagnosed as “presenting malnutrition, dehydration, in shock”.”
“The physical therapy personnel are excellent. The majority of the nursing staff and assistants are overworked and understaffed, and this is reflected by the horrendous attitudes with the patients.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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3
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has faced significant oversight concerns, with families filing 10 complaints that triggered federal inspections revealing deficiencies in safety supervision, resident rights, and food safety. The most recurring problems involve accident prevention and supervision, food handling and dietary services, and protecting resident rights and privacy. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and frequent family complaints suggests ongoing care quality challenges that warrant careful evaluation during any visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
West Bloomfield Health and Rehabilitation Center
for profit
Ciena Healthcare/laurel Health Care
82 facilities nationwide
Chain avg rating: 2.9/5 · Rank 29 of 84
Owners
Ciena Michigan Operations Group II, LLC
Owner · Organization
Mohammad a Qazi Living Trust Dated 09/26/97
Owner (parent company) · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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182 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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