West Bloomfield Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 179 Google reviews
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What this means for your family
This facility's physical therapy department is highly regarded and often cited as a reason for successful recovery. However, the recurring reports of severe neglect, medication delays, and poor response times are critical red flags. If you choose this facility, you must be prepared to be a very active, daily advocate for your loved one to ensure their basic needs are met.
Google Reviews
Google Reviews
179 reviews on Google“West Bloomfield Health and Rehabilitation Center receives highly polarized reviews, with many families praising the physical therapy team and the facility's modern appearance, while others report severe neglect and staffing issues. Frequent complaints include long wait times for call lights, medication errors, and poor communication regarding patient care plans. Families should be aware that while some residents have positive rehabilitation experiences, there is a consistent pattern of reports regarding understaffing and inadequate attention to basic hygiene and medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Modern, clean, and aesthetically pleasing facility
- Responsive and helpful administrative leadership in some cases
- Warm and welcoming atmosphere for visitors
Concerns
- Significant delays in responding to call lights and patient requests (mentioned by 14 reviewers)
- Medication administration errors or long delays in providing medication (mentioned by 9 reviewers)
- Understaffing leading to poor hygiene and neglect of basic needs (mentioned by 12 reviewers)
- Rude, unprofessional, or dismissive staff behavior (mentioned by 10 reviewers)
- Lost or stolen personal belongings and clothing (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure that residents receive timely assistance when using their call lights?
- 2Could you walk me through your current process for medication administration to ensure accuracy and prevent delays for residents?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those services into the daily routine to ensure residents remain active and engaged?
- 4What measures do you have in place to track and secure personal belongings, and what is the protocol if an item goes missing?
- 5How does your leadership team monitor staff-to-resident interactions to ensure that every resident receives consistent, respectful, and compassionate care?
- 6What is your process for keeping families updated on their loved one's health status, and how can we best communicate with the nursing staff regarding daily needs?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and nursing assistants are Angels on Earth doing GODS healing work! Even though they might be extremely busy, they answer the call lights in a timely manner with Care and Compassion.”
“I pulled him out on the 16th day of his stay to be transported to the ER Beaumont where he was diagnosed as “presenting malnutrition, dehydration, in shock”.”
“The physical therapy personnel are excellent. The majority of the nursing staff and assistants are overworked and understaffed, and this is reflected by the horrendous attitudes with the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant oversight concerns, with families filing 10 complaints that triggered federal inspections revealing deficiencies in safety supervision, resident rights, and food safety. The most recurring problems involve accident prevention and supervision, food handling and dietary services, and protecting resident rights and privacy. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and frequent family complaints suggests ongoing care quality challenges that warrant careful evaluation during any visit.
Mar 9, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 10, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 17, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 29, 2024Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 29, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
West Bloomfield Health and Rehabilitation Center
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 29 of 84
Ownership & Management
Owners
Ciena Michigan Operations Group II, LLC
Owner · Organization
Mohammad a Qazi Living Trust Dated 09/26/97
Owner (parent company) · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
179 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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