Notting Hill of West Bloomfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 181 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High RN turnover (67%)
Bottom 25% in MI · Critically understaffed (RN) · Above average staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $167,213 in fines
What this means for your family
While the therapy department is consistently praised for helping patients recover, the facility has a long-standing history of severe complaints regarding nursing responsiveness and medication management. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care plan to ensure their needs are met.
Google Reviews
Google Reviews
181 reviews on Google“Notting Hill of West Bloomfield receives highly polarized feedback, with many families praising the physical therapy department while others report severe neglect and unprofessionalism. While some reviewers highlight recent improvements under new management, a significant number of long-term and short-term care families describe issues with medication delays, poor hygiene, and understaffing. Families considering this facility should be aware of the stark contrast between the facility's aesthetic appearance and the reported quality of daily nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and aesthetically pleasing facility
- Responsive and helpful management team (in recent reviews)
- Some dedicated and compassionate individual nursing staff
Concerns
- Significant delays in medication administration (mentioned by 12 reviewers)
- Understaffing leading to slow call-light response times (mentioned by 15 reviewers)
- Poor hygiene and lack of assistance with basic needs like showering or changing (mentioned by 10 reviewers)
- Unprofessional or rude behavior from nursing and kitchen staff (mentioned by 9 reviewers)
- Lost or missing personal belongings and clothing (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 338 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your management team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given that your therapy department is highly regarded, how do you ensure that same level of dedicated focus carries over into daily assistance with hygiene and personal care needs?
- 3What specific protocols or technology do you have in place to ensure medication administration is timely and accurate for every resident?
- 4When a resident uses their call light, what is your standard process for ensuring a quick response, especially during shift changes or peak hours?
- 5What steps does the facility take to help residents keep track of their personal belongings and clothing to ensure nothing goes missing?
- 6Can you walk me through how your nursing staff communicates with families when there is a change in a resident's medical condition or an urgent health concern?
Personalized based on this facility's data
Key Review Excerpts
“I was very impressed with the facility. The staff was very kind and pleasant. There was only one issue - the lost my husband's pillow case. I definitely would recommend to go there. Very clean.”
“My husband has been in notting hill rehab facility in west bloomfield for about 8 weeks And all the care he was given by nursing staff. The physical therapy, the food, everything was awesome.”
“My mother was here for a week or so and it was the worst experience of her life. One of the night nurses was unbelievably rude and mean to my mom. My mom needed help to get her legs on the bed and the nurse refused to help her because she didn't want to break her back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 35 of the 75 total deficiencies, with recurring issues in accident prevention, appropriate care delivery, and medication management. Recent 2025 complaints involved protecting residents from abuse and neglect, accident hazards, and food safety problems, showing persistent patterns across multiple surveys. While the facility has corrected each cited deficiency, the high volume of complaint-driven citations and repeated problems in core safety areas warrant careful consideration during any visit.
Mar 25, 2026Complaint10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 25, 2026Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 6, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 14, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Feb 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
May 14, 2025
$59,163
Payment Denial
May 14, 2025
13-day denial
Fine
Jan 16, 2025
$51,948
Payment Denial
Jan 16, 2025
13-day denial
Fine
Nov 18, 2024
$26,072
Fine
Jan 31, 2024
$30,030
Ownership & Operations
Who Operates This Facility
Notting Hill of West Bloomfield
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 81 of 84 (Worst)
Ownership & Management
Owners
Mohammad a Qazi Living Trust Dated 09/26/97
Owner · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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