Medilodge of Gtc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Below average in MI · Meets national RN staffing standard · Below chain average · $69,430 in fines
What this means for your family
While many families appreciate the active social calendar and friendly staff, the recent, severe reports regarding medication management and neglect are concerning. If you choose this facility, ensure you have a family member present regularly to advocate for your loved one's care and monitor their medication administration closely.
Google Reviews
Google Reviews
56 reviews on Google“Medilodge of GTC receives highly polarized feedback, with many reviewers praising the staff's warmth and dedication, while others report severe failures in basic care and communication. Families considering this facility should be aware of recurring complaints regarding understaffing, poor food quality, and inconsistent medication management. While some visitors find the environment clean and welcoming, others have raised serious concerns about neglect and lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and support staff
- Clean and well-maintained facility environment
- Active engagement and social activities for residents
- Strong leadership and administrative responsiveness
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
- Poor quality, cold, or unnutritious meals (mentioned by 3 reviewers)
- Inconsistent or dangerous medication management (mentioned by 3 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the leadership team is to feedback; how does the administration work with families to ensure we are kept updated on our loved one's daily status?
- 2We noticed the staff receives such high praise for being warm and compassionate; how do you ensure this level of care is maintained during busy shifts?
- 3What specific steps are taken to ensure medication administration is consistently accurate and timely for every resident?
- 4Could you tell us more about the dining experience and how the facility is working to provide nutritious, high-quality meals?
- 5What kind of social activities and daily engagement programs do you have available to keep residents active and connected?
- 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“As with any healthcare facility, your loved one still needs an advocate (family member) communicating the needs and concerns on their behalf.”
“The people that work here are awesome and they take very good care of the residents they take them on field trips to the casino Mackinac Island they do slip and slides baking crafts they actually care about the people that are in there and that warms my heart.”
“I think what drives this team and facility most is that they have carried around all the “BIRCHWOOD BAGGAGE” and doing all that they can to prove they are not BIRCHWOOD.. You guys are doing all that you can to change the label you were given and it is a great change to see.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints resulting in federal deficiencies, with recurring issues in medication management, resident care, and safety hazards. The facility has struggled with persistent problems including medication errors, pressure ulcer care, infection control, and building safety violations that have repeated across multiple surveys from 2023 to 2026, though all violations show correction dates.
Mar 4, 2026Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 4, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 7, 2026Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 24, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 20, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
May 17, 2024
$69,430
Ownership & Operations
Who Operates This Facility
Medilodge of Gtc
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 34 of 50
Ownership & Management
Owners
Everest Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit medilodgeofgtc.com
Medicare data downloads
Original nursing home datasets
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