Medilodge of Traverse City
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 70 Google reviews
Watch Medilodge of Traverse City
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has a strong reputation for its activity programs and friendly staff, making it a potential option for short-term rehab. However, because multiple reviewers have reported serious concerns regarding neglect and poor communication, we strongly advise families to conduct unannounced visits and monitor their loved ones closely during the first few weeks of admission.
Google Reviews
Google Reviews
70 reviews on Google“Medilodge of Traverse City receives polarized feedback, with many families praising the facility for its friendly, attentive nursing staff and clean environment. However, significant concerns persist regarding inconsistent care, poor communication during medical transitions, and occasional reports of neglect or inadequate staffing. Families should be aware that while many report positive rehab experiences, others have encountered serious issues with responsiveness and basic resident care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Engaging activity and social programs
Concerns
- Inconsistent or negligent patient care (mentioned by 5 reviewers)
- Poor communication and administrative responsiveness (mentioned by 3 reviewers)
- Inadequate or poor quality food service (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a high priority for families; what is the best way for us to stay updated on our loved one's daily status and any changes in their care plan?
- 2Given the recent focus on dining experiences, could you walk us through how you gather feedback on meal quality and how you accommodate specific dietary preferences or requests?
- 3With your rehabilitation program being a noted strength, how do you ensure that therapy goals are integrated into the resident's daily routine outside of scheduled sessions?
- 4We see that you are active in responding to family feedback online; how does that input directly influence the improvements you make to your administrative and care processes?
- 5To help us understand the support level, how does your team manage response times during peak hours to ensure residents receive timely assistance when they need it?
- 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and ensure consistent quality of care moving forward?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are amazing aid named Debby helped me give my wife a bath and wash her hair and that made my wife happier then shes been since her surgery over a week ago”
“My husband has been here for about 5 months. He is well taken care of, the staff responds quickly and they care of his needs. His meals are well balanced and there are alternate choices.”
“Wouldn't take any loved ones there if you can help it! Belongings come up missing, residents are mistreated. Staff goes through residents belongings and some don't get the space in their room that is designated to them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports prompting federal investigations, revealing ongoing concerns about abuse and neglect reporting, safety supervision, and resident rights protection across recent surveys. The facility shows recurring issues with safety protocols, including accident prevention and fire safety systems, alongside problems with nursing staff competency and infection control. While the provider has correction dates for most deficiencies, the pattern of repeat violations in critical care areas suggests persistent operational challenges.
May 2, 2025Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Oct 15, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 20, 2024Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 20, 2023Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 1, 2023Complaint1
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Medilodge of Traverse City
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 24 of 50
Ownership & Management
Owners
Everest Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit medilodgeoftraversecity.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Medilodge of Gtc
< 1 miNursing Home · Traverse City, MI
Southridge a L
< 1 miAssisted Living · Traverse City, MI
Woodside
< 1 miAssisted Living · Traverse City, MI
Boardman Lake Glens: Brigadoon
1.3 miAssisted Living · Traverse City, MI
Traverse Manor
1.7 miAssisted Living · Traverse City, MI
Boardman Lake Glens: Highlander
2.0 miAssisted Living · Traverse City, MI